Songfinch (songfinch.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 30% give 1 star; The business has replied to 59% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
S
Shanika · 2 reviews · Experienced 2023-03-20 ·
★★★★★
Pure Garbage and Poorly done
I finally purchased this after wanting to try for over a year. I purchased this for my anniversary and was extremely excited to receive. It was a total let down. I was too embarrassed to even let outsiders listen to the crap that I received. To be honest I could have gone to a studio and created my own song for cheaper. I requested RnB but it had a Spanish feel. There was truly no RnB feel to the song and I feel as though they intentionally create garbage to make you pay more. I have had to purchase another song with another artist, now costing me $300. I’m so worried that now I will be out of $300 and still dislike the song because no effort was put into the first one. I do not believe that this company truly stands behind their work. There should be some type of preview of the first 30 sec or 1 min just so that you can approve or disapprove of the vocals or music. There just should be some type of approval process to promote customer satisfaction and show that they take pride in satisfying their customers. I will never again do this again as it has been the worse experience of trying to purchase something personal and touching. It did not do it for me. I will just stick to PortraitMe. Try them if you are looking into something priceless and heartfelt! You will not be disappointed. This is my first and last time dealing with Songfinch. Total rip-off.
Reply from Songfinch2023-03-21
Hi there, thanks for taking the time to leave a review and sharing your experience. We have shared your feedback with the appropriate teams as we seek to improve the overall experience. Customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
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Roger Peet Jr · 4 reviews · Experienced 2022-05-21 ·
★★★★★
Had a song made for my wife with the…
Had a song made for my wife with the help of Artist Shayan Regan. Shayan did great. The artist works with what you share which gives the whole experience a fun interactive experience. Thanks again Shayan!
Reply from Songfinch2023-03-20
Hi Roger, thank you for the review. We appreciate it! 😊
Feel free to share your song reveal on social media and tag us @Songfinch, we need a good happy cry today.
It turned out better than I expected. It was so nice and catchy, the artist did a really good job. The song was a surprise for my partner and he loved it so much. He’s listened to it on repeat ever since I shared it with him. As soon as he woke up this morning he listened to it. I’m so impressed ! Love it!!
Reply from Songfinch2023-03-18
Hi Rowena,
We’re so glad to hear you were pleased with the process of creating a one-of-a-kind custom song! If you have not already, we encourage you to share a video of your song reveal on social media and tag us @Songfinch for a chance to be featured on our channels. :)
E
Edward · 1 review · Experienced 2023-03-16 ·
★★★★★
Received my custom song 3/15/23
Received my custom song 3/15/23. Very dissatisfied. I wrote all this content and 98% was never used. I couldn’t understand what the songwriter was saying in the beginning of the song. Ending was Horrible. Sent customer service an email about re-doing it and was even going to pay for it. Never heard from them again. Horrible experience. Would never use them again
Reply from Songfinch2023-03-17
Hello Edward, thank you for sharing your feedback with us. In order to improve our platform, we’d love to learn more about your experience and hopefully resolve this for you.
Please head to Songfinch.com and click ‘Support’ at the bottom of our page. You can start the process directly at this link: www.songfinch.com/contact-us (http://www.songfinch.com/contact-us)
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Lucia · 32 reviews · Experienced 2023-02-10 ·
★★★★★
I would give them a 1000 stars if i…
I would give them a 1000 stars if i could...did a song for my partner as a trial and loved it so much i got another one done for my mom and dads anniversary ❤️ ill video them but gotta wait till summer when i go home for hols but cannae wait to see their reaction..knowing my mom she wont stop crying🥰🥰🥰🥰its an amazing and original idea and thats fantastic i just love listening to it....how the artists managed to put in everything i asked for and make it work is genius....it is a bit pricey but soooooooo worth every penny🥰🥰🥰🥰🥰🥰one thing i was sad about is that i couldnt buy a momentum as they only deliver in the us and id have loved some pressies there xxx
Reply from Songfinch2023-03-17
Hi Lucia! Thanks for this kind feedback! I'm really glad you love the song we made for you! Have a great weekend! & thanks again for working with us on your custom song!
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AD · 1 review · Experienced 2023-03-12 ·
★★★★★
Song was perfect
Song was perfect. No revisions. We have been listening as a family at least 20 times a day. Nick Isham is who I picked as the artist based on a song I liked of his, and so happy with the result. It sounds a like a song on the radio but personal.
Reply from Songfinch2023-03-14
Thank you so much for your feedback - We’re so happy to hear you loved the song composed!!
We appreciate you trusting Nick to transform your special memories and information into a beautiful custom song.
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
Paid $225 for a song for our anniversary the singer was good but the song was terrible. Sounded like it had been written in 5 minutes. Nothing from the numerous questions they asked was included in my song. I poured my heart into what questions they asked. What WAS included was his name and a bunch of " oh, it's beautiful and oh, oh's" nothing else. It was a rubberstamped song with my husband'sname inserted. You could tell they didnt even read what i wrote.You deal with bots only. Same lame answers that are never helpful. And you have to wait up to 72 hrs for a bot response. One of the managers told me they would redo it and here is that email but my anniversary is today. I am empty handed and my special day I had planned is ruined.
I haven't heard back from anyone my anniversary is tomorrow what's up with my song?
On Fri, Mar 10, 2023, 2:11 PM Vinny wrote:
Hide quoted text
Your request (212133) has been updated. To add additional comments, reply to this email.
Hi Mahalla,
Thank you for your message. I'd be happy to help.
Our goal is to have every song be more than you could ever expect on the first pass and it sounds like we may have missed the mark. I just personally went ahead and listened to the song Meggie composed for Tony. Upon my review, I absolutely agree with your analysis. I sincerely apologize that this was your initial experience with us.
I want to make this right for you and am willing to get your song revised with more of your submission at no additional cost. On the other hand, if you'd rather have a brand new artist compose a brand new song (at no additional cost) we can certainly go down that route instead. If you are interested in a new song, I can certainly provide you with a few artist suggestions who are more literal versus creative with lyric composition.
At the end of the day, I want you to have a song that you love -- especially because it's for such a special occasion! Please let me know your thoughts and how you'd prefer to proceed. I look forward to hearing from you and getting you the perfect song.
Best,
Vinny Olsauskas
Customer Success Manager
Songfinch
This email is a service from Songfinch Customer Experience Team. Delivered by Zendesk
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Reply from Songfinch2023-03-13
Hey Mahalla,
We're sorry that this was your experience with us!
Our Customer Success Team answers emails in the order in which they are received (generally within 24-48 hours). If you haven’t heard from them yet, you should very soon! If it has been longer, we recommend checking the spam or junk folder in case their message was diverted to one of those inboxes.
You are always welcome to reach back out to our Customer Success Team at [email protected] and someone will be sure to assist as soon as they can.
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Glen · 2 reviews · Experienced 2023-03-11 ·
★★★★★
Jeff Middleton is the man!!
Jeff Middleton is the man!!! I can't wait till my daughter hears for the first time at her wedding. couldn't ask for a better song writer and singer. Nailed it on the first try. I swear if this was on the radio it would be a number one hit!! Songfinch made this so easy and affordable. totally recommend to anyone that wants to create a one of kind everlasting memory moment. I can't believe that something that took me less than an hour to fill out turned out so perfect !!! five stars is not enough!!!!!! Thank you Jeff and Songfinch
Reply from Songfinch2023-03-13
Hey Glen,
Thank you so much for your feedback - We’re so happy to hear you loved the song Jeff composed!!
We appreciate you trusting Jeff to transform your special memories and information into a beautiful custom song for your daughter's special day.
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
I
Ian McCausland · 1 review · Experienced 2023-03-10 ·
★★★★★
Gabi & Matheus Hit it out of the park
Gabi & Matheus Hit it out of the park! The 50th birthday song was a Huge hit. So catchy so spot on! Tears all around when I unveiled it !!
Reply from Songfinch2023-03-10
Hey Ian,
Thank you so much for your feedback - We’re so happy to hear you loved the song Gabi & Matheus composed!!
We appreciate you trusting Gabi & Matheus to transform your special memories and information into a beautiful custom song. From all of us here, we wish Patty a very happy 50th birthday!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
A
Ash · 9 reviews · Experienced 2023-03-09 ·
★★★★★
i had this company write a song for my…
i had this company write a song for my husband. it was fine except for a country which was mispronounced. it is difficult to listen to and sing along with because of this HUGE mistake. I attempted to reach out to have the problem rectified but no help was provided until....my third attempt. I then received an email which stated that the song was deleted from the artist file and so nothing could be done. That was absurd as i still have a copy and would have provided it without question.
Reply from Songfinch2023-03-10
Hey Ash,
We're sorry this has been your experience with us!
If there are mispronunciations in your song, we will absolutely fix them free of charge. Please keep in mind that we don't require our artists to hold onto song files after 14 days, so we apologize we weren't able to revise that part of your song. If there is anything else we can assist with, please reach out to our Customer Success Team at [email protected] and someone will be sure to assist as soon as they can.
T
Tara · 1 review · Experienced 2023-03-02 ·
★★★★★
I just listened to our song
I just listened to our song, the talented Alyssa Newton sent us, in basically no time at all! I can’t wait to share this with my husband on our anniversary. She captured exactly what I would sing to my husband (if I could sing haha) and it really feels like this came from my heart. With just enough humour and special meanings that he will understand and love. I really can’t say enough about this singer/songwriter… the song is beautiful! Thankyou Thankyou Thankyou Songfinch and Alyssa! The song is catchy and I can’t get it out of my head now. I can’t wait to reveal it to my hubby for our anniversary! So excited! Here’s to you, Alyssa!
Reply from Songfinch2023-03-09
Hey Tara,
Thank you so much for your feedback - We’re so happy to hear you loved the song Alyssa composed for your husband!!
We appreciate you trusting Alyssa to transform your special memories and information into a beautiful custom song. From all of us here, we wish you a very happy anniversary!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
S
Susan · 1 review · Experienced 2023-03-07 ·
★★★★★
what a unique gift!! can't wait for her birthday...
I ordered a song for a friend of mine, as a birthday present; i received the song already and now i really CAN'T wait for giving her this unique and very special present. I am already sure she will love the song! What a great job the team did! THANK YOU very much :-)
Greetings from Switzerland....
Reply from Songfinch2023-03-09
Hey Susan,
Thank you so much for your feedback - We’re so happy to hear you loved the song your artist composed!!
We appreciate you trusting us to transform your special memories and information into a beautiful custom song.
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
I thought it was a sweet attempt but the melody was poor, repetitive and monotonous and difficult to listen to. The words were straightforward and made sense. The music was very unsophisticated. I had planned to play this at our wedding as a surprise but I don’t think I’ll share this even with my partner since it isn’t great as a song.
Reply from Songfinch2023-03-09
Hello,
We're so sorry this was your experience with us!
Our goal is to have every song be more than you could ever expect on the first pass and it sounds like we may have missed the mark. There are several ways we can move forward with getting you a song that you love! If you have not done so already, please reach out to our Customer Success Team at [email protected]. Someone will be sure to reach out to assist as soon as they can!
R
Randi · 1 review · Experienced 2023-03-04 ·
★★★★★
James Diem provided us a WONDERFUL…
James Diem provided us a WONDERFUL song. It was more than I could have imagined and my husband truly loved it. James incorporated everything that is truly special about our relationship and it felt like he knew us. 10/10 recommend.
Reply from Songfinch2023-03-07
Hey Randi,
Thank you so much for your feedback - We’re so happy to hear you loved the song James composed!!
We appreciate you trusting James to transform your special memories and information into a beautiful custom song.
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
Caleb Gilbreath wrote my song for my husband and it turned out perfect. I couldn’t have asked for a better artist! Thank you so much Caleb. You made his day!!! Amazing!
Reply from Songfinch2023-03-07
Hey Holly,
Thank you so much for your feedback - We’re so happy to hear you loved the song Caleb composed!!
We appreciate you trusting Caleb to transform your special memories and information into a beautiful custom song. From all of us here, we wish you and your husband a very happy anniversary!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
U
Unknown · 1 review · Experienced 2023-03-02 ·
★★★★★
I was fairly happy, then...
I was fairly happy with the end results. Bought it as a gift for my wife on our anniversary a "one of a kind" gift. The amount of pushback I was given to get some corrections done was a bit much, so I just gave up on that as I was running out of time. Now, almost a year later. I heard what I thought was my song, but it turned out to be a recycle of the melody for someone else. I mean sure mine is still technically a one-of-a-kind, and I wondered how they pumped these out so easily in a couple of weeks or whatever it was. But now a year later, I'd be lying if I said I wasn't disappointed in discovering the same tune being used for someone else. It's no longer as special as I thought. I certainly am not going to show this other song to my wife.
Reply from Songfinch2023-03-07
Hello and thank you for your review.
We're so sorry this was your experience with us!
We totally understand the disappointment you felt when realizing there are other songs with similar instrumentation. Every song we create is 100% based on your submission preferences and details. In some instances, components of songs such as the instrumental or melodies are re-purposed by the same artist across different songs. If this does occur, it is always done with extreme care and attention to detail in order to facilitate the best possible song based on each customer’s preferences.
There are several ways we can move forward with getting you a song that you love! Please reach out to our Customer Success Team at [email protected] and someone will be sure to assist as soon as they can.
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Liubov Dias · 2 reviews · Experienced 2023-03-01 ·
★★★★★
Hakim did an amazing job
Hakim did an amazing job. I heard her voice and thought she’s the one and she’s delivered! She tied the song so well I couldn’t think of it being more perfect! My husband was very emotional listening to it and this is going to be a memory to cherish forever.
Reply from Songfinch2023-03-02
Hey Liubov,
Thank you so much for your feedback - We’re so happy to hear you loved the song Hakim composed!!
We appreciate you trusting Hakim to transform your special memories and information into a beautiful custom song. From all of us here, we wish your husband a very happy birthday!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
I couldn't be more pleased with the results. What a simple process to get started. Chris Kirby created a song for my wife that she sat and sobbed while listening. I am so very grateful! My wife put the lyrics in a frame and it's hung in our home. Great job Songfinch. Your team knocked this one out of the park!!!
Reply from Songfinch2023-02-28
Hey Marshall,
Thank you so much for your feedback - We’re so happy to hear you loved the song Chris composed!!
We appreciate you trusting Chris to transform your special memories and information into a beautiful custom song. From all of us here, we hope you both had a very Happy Valentine's Day!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
A
Andrew Main · 2 reviews · Experienced 2023-02-28 ·
★★★★★
William Hoffman made a wonderful song
William Hoffman made a wonderful song for my upcoming anniversary. I was super pleased with what he was able to create with the answers I wrote in the questionnaire. Can't wait to give it to my girlfriend this weekend!
Reply from Songfinch2023-03-01
Hey Andrew,
Thank you so much for your feedback - We’re so happy to hear you loved the song William composed!!
We appreciate you trusting William to transform your special memories and information into a beautiful custom song. From all of us here, we wish you and Skylar a very happy anniversary!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
A
Andy Sims · 1 review · Experienced 2023-02-18 ·
★★★★★
BC Zachry did an incredible job. Wow Wow Wow
BC Zachry did an incredible job for our 28 year anniversary song. I need to check if I have flood insurance from all the tears!!!!
Appreciate your talents and will cherish the song for many more years to come.
Reply from Songfinch2023-02-27
Hey Andy,
Thank you so much for your feedback - We’re so happy to hear you loved the song BC Zachry composed!!
We appreciate you trusting him to transform your special memories and information into a beautiful custom song. From all of us here, we wish you both a very happy anniversary!
Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)
