It was horrible getting connected to…
It was horrible getting connected to the right department finally on the fourth one I was there but once I got there, the gal was really nice and everybody was nice. It’s just I’m the customer. I should not be at your mercy. You should be there ready to answer the phone and send me in the right direction not on hold finally after over 45 minutes I was able to complete what I needed to do.
Thank you for being a valued Spirit Dental member, Donna. We’re sincerely sorry your experience didn’t meet either your expectations or our standards. We’re glad you were ultimately able to get the help you needed. Our team will be reaching out with you to ensure all of your concerns have been fully addressed. If you need additional assistance, please don’t hesitate to contact us at 844-833-8440. Thank you for taking the time to share your feedback. Your comments are important to us and help us improve the experience we provide to every member.