My favorite platform
My favorite platform! Fast redemptions great customer service.
thank you for the love!
Stackr Social Casino (stackr.us) has a 3.9 out of 5 rating on OK.one, based on 115 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
My favorite platform! Fast redemptions great customer service.
thank you for the love!
It's tough to stand out when there are so many players in the Social Casino space, but Stackr Manages! Killing it in redemption & customer service, with the best selection of games
thank you for the love!
As a high roller who plays at many casinos, I can confidently say that Stackr Social Casino's VIP support is truly phenomenal and sets a new industry standard. My VIP Concierge, Connor, provides world-class, personalized service that is exceptionally responsive and incredibly generous. He consistently hooks me up with free SC and amazing deposit boosts, even matching deposits with a 2x coupon more than once. The speed and quality of their assistance, whether for a quick bonus or resolving a technical issue, are always handled immediately. Stackr's VIP team understands how to treat top players and delivers a genuinely valued experience every single time. THIS REVIEW IS BASED OFF OF MY PERSONAL EXPERIENCE AND NOT AT ALL PART OF A PROMOTIONAL OFFER JUST GENUINE EXPERIENCE
thank you for the love!
UPDATE 4/26/2026: Stackr support contacted me via email and informed me that since my experience management has changed and they are trying to fix the mistakes of the previous management. After email correspondence, they reinstated my account with my entire 2000 SC balance intact and I was able to redeem without any issue. I was impressed with how quick and responsive support was and I can say I feel completely confident and comfortable playing on stackr in the future.
Hello, we’re here to help! At Stackr, we genuinely aim to turn any negative experience into a positive one. We use platforms like Trustpilot as an open channel to listen, improve, and better serve our players. Your feedback matters to us, and we take concerns like this very seriously. Account reviews and redemption activity can sometimes trigger additional verification steps to ensure compliance with our platform policies and to keep gameplay fair and secure for everyone. Our goal is never to create frustration, but to maintain a safe and transparent environment for all users. We would truly appreciate the opportunity to review your situation and assist further. Please reach out to our support team at [email protected] with any relevant details or screenshots, and we will gladly take a closer look. Thank you for giving us the chance to make this right
A bit of a bumpy start but they made it right. Overall great casino. Fast redeem times thank u stackr!
thank you so much for the kind words!
WAY WORST THEN MOONSPIN, WISH I CAN GIVE NEGATIVE STARS THEY DEFINITELY PRACTICING IN CHEATING. FOR THE SIMPLE FACT YOU CAN PLAY ANY GAME AND THEY HAVE A PREDICTED SCORE CREDITED TO YOUR AMOUNT BEFORE THE GAME FINISH PLAYING ESPECIALLY ON SLOTS , IF IM STILL IN SPIN MODE HOW DOES THE SYSTEM KNOW WHAT IM GOING TO ACCUMULATE EVEN IF I FORCE STOP SPIN. FOR IT TO KNOW YOUR PAYOUT BEFORE YOU FINISH PLAYING DEFINITELY SCAMMERS! WHAT KIND OF NEW BORN STATE OF MIND IS THAT THE FACT THAT YOU THINK A FASTER SCORE IS A TRUST WAY DEFINITELY LETS ME KNOW YALL DEFINITELY PRACTICING CHEATING!!!!! THATS NOT A DELAY PLAY AT ALL, ITS CALLED ACTUAL PLAYTHROUGH HOW CAN A SCORE BEING PREMADE BEFORE A PLAYER HAVE A SLOT FINISH ESPECIALLY IF I WANNA STOP THE SLOT ON A CERTAIN SPIN! HOW CAN A PLAYER ACTUALLY KNOW WHATS BEING PROPERLY PLAYING IF A PREDICTED SCORE IS MADE LITERALLY WHEN YOU PRESS START!!! THATS NOT A DELAY THATS CALLED PREMEDITATED!!! THATS LIKE SAYING LEBRON JAMES HAVING 40 POINTS ON THE BOARD WHEN THE FIRST QUARTER JUMPBALL IS FINNA START!!! AND THEN HE END UP WITH 26 INSTEAD!! HOW IS HAVING SOME BEING SCORED FIRST THE START OF THE GAME BE CALLED A DELAY?!!! BRUH WHAT IM SURPRISED THAT LET CERTAIN PEOPLE WITH BRAIN DAMAGE WORK A CERTAIN COMPANIES THAT REQUIRES HEAVY THINKING!!! Lmao YOU JUST PROVE MY POINT BRUH WITH MY SAME ANALOGY A QUICK UPDATE ISN'T A PREMEDITATED BET!!! IF A SPORTS BETTING COMPANY HAS LEBRON MISSING HIS NEXT SHOT BEFORE HE EVEN SHOOTS BEING ALREADY SHOWN THATS VERY TELLING, IF THEY UPDATE THE BET AFTER EVEN QUICKLY THEN THATS CALLED REAL TIME ACCURACY!!! JUST PROVES MY POINT EVEN MORE HOW Y'ALL CHEAT!! HOW CAN A SCORE BE MADE BEFORE A PLAYER EVEN FINISH PLAYING!!! CAN'T JUSTIFY CIRCUS BEHAVIOR
The animations of the slot are just an animation after the gaming providers server already knows the outcome. Giving our players ZERO delay is actually loved by our VIP's. We are shocked that you are suggesting a delay as a positive. Update: Let's use your same analogy; sports wagering sites actually exist, which provides a better example. So here is a better example: Someone places a wager on whether LeBron makes or misses his next shot. LeBron misses his next shot, and the sports site quickly updates to reflect the true total. If there is a delay, it proves a massive exploit, the larger the delay the worse the site. This simple fact is true in stock trading, sports wagering and casinos:
Got banned for trying to cash out. You can NOT collect daily free value without "reasonable gameplay". Meaning can't collect your 20 cents a day for an extended period of time, and play it all at once. I tried to cash out after reaching the redeem minimum, mostly accrued from free daily amount and played through at least 1X.
Hello, please refer to our terms and conditions you have agreed to. Promo stacking free bonuses without meaningful gameplay for an extended period of time is a violation of our terms and conditions.
I put in for a minimum redemption and my account was then closed due to not playing daily bonuses for 4 days which seems highly arbitrary and suspicious. Total scam.
Hello, please refer to our terms and conditions you have agreed to. Promo stacking free bonuses without meaningful gameplay for an extended period of time is a violation of our terms and conditions.
I’ve been playing on this site for well over six months—possibly close to a year—and have logged in every day, consistently receiving the small daily bonuses. In all that time, I’ve only had one successful payout, which was about four months ago for $100. Recently, I won another $100, less than a week ago. After the win, I contacted support to ask how long payouts usually take. They responded, and I continued logging in daily without any issues. In fact, I logged in this morning and received my bonus as usual. Then, out of nowhere, I received an email stating that my redemption was cancelled and my account had been closed. They didn’t give a specific reason—no mention of duplicate accounts, promo abuse, or anything else—just a reference to their general policies. When I asked for my gameplay and bonus history, they refused to provide it. Instead, they only sent a small screenshot showing a four‑day login bonus, with no spin history included. This is the only casino I’ve ever had a problem with. It’s difficult to understand why an account with such a long and consistent login and gameplay history would be closed immediately after a redemption request. Clearly, this is an issue and I guess I will be moving on to next steps. Make sure you screenshot your transaction history while you have an open account. I have some of my login/gameplay history but not all of it and you may need it.
Hello, please refer to our terms and conditions you have agreed to. Promo stacking free bonuses without meaningful gameplay for an extended period of time is a violation of our terms and conditions.
I gave Stackr a chance and got burned. After buying a package and collecting daily bonuses, my first redemption attempt ended with an email claiming I violated terms for not playing my SC quickly enough and stockpiling daily bonuses. Of course I'm guilty...with a high bar for redemption it took some time to accumulate enough SC. Take the negative reviews seriously on this social casino. I should have known better.
Hello, please refer to our terms and conditions you have agreed to. Promo stacking free bonuses without meaningful gameplay for an extended period of time is a violation of our terms and conditions.
THEY CANT SHOW ME THE PROOF!!! I won 400+ dollars and tried to cashout but instead of cashing out they took my winnings and locked my account. THE ONLY ACCOUNT I HAVE BTW. so in other words DO NOT EXPECT TO REDEEM ANY MONEY AND DEFINITELY DONT BUY ANYTHING. THEY WILL TAKE YOUR MONEY BUT WONT PAY !!! They claim they got proof but dont ever show it!
Hello Andrew, this simply is not true. You have an email from us explaining the violation. We even go above and beyond and send proof of the violation which no other site in our industry will ever do. By all means, if you feel our system flagged your account for duplicates on error for example, email me at [email protected]. Thank you,
I'mI used my daily free sc to play, and won 100.00. they cancelled my redemption stating I took advantage of there system. This was a lie, I just played when I had enough money to spin numerous spins. This site is a rip off and bait and switch king. They said it was from stacking free promotional sc, but the are the ONLY SITE to have this stipulation. How can you win using their free what 20 cents. You can't, this making this site a sweepstakes scam. All other sweepstakes casinos are better and legit. This regardless of their policy, is a scam. Here is the email I received from them. Gmail is better on the app Secure, fast & organized email Open Promo Stacking, Update to Account S stackrcasino to me 1 day agoDetails HelpDesk Hi, Stackr Hello, Your recent redemption request has been cancelled due to a violation of Stackr Casino’s Bonus & Gameplay Integrity Policies. As outlined in our Terms and Conditions, any breach of bonus rules, gameplay fairness standards, or attempts to exploit our systems may result in the withholding of winnings and the cancellation of redemptions. Unfortunately, your activity falls under this policy. Excerpt from Terms of Use – Abuse, Fraud, and Gameplay Exploits We make no representations or warranties, implicit or explicit, as to your legal right to participate in any Service offered on Stackr, nor shall any person affiliated, or claiming affiliation, with us have authority to make any such representations or warranties. -Suspected fraud and/or abuse will result in your Customer Account being closed and your prizes being removed, solely at the discretion of Stackr. Stackr reserves the right to cancel any bonuses and may remove any winnings or Virtual Currency from your Customer Account if there is suspicion of fraud or abuse. Fraud or abuse includes, but its not limited to: • Promo Stacking: Making multiple consecutive purchases solely during promotional periods with the intent to accumulate bonus currency, without reasonable gameplay activity. Claiming Free Bonuses and accumulating them for multiple days without reasonable gameplay activity. • Low Engagement Redemptions: Requesting redemptions while exhibiting minimal in-game activity (e.g., very low spin count, game level, or session time). • Abuse of Purchase Incentives: Exploiting sales shop promotions without meaningful gameplay or intent to engage with the game environment. • Velocity Abuse: Making rapid purchases and/or redemptions within short time frames to extract value from the system without legitimate gameplay. We reserve the right to restrict access to and use of Stackr in any jurisdiction. Due to the nature of the activity detected, your redemption request has been voided in accordance with these policies. If you believe this decision was made in error, you are welcome to reply to this message, and our team will be happy to review your account further. Best regards, Stackr Casino Support Team Ticket ID: NAA8UO Assigned agent: –
Hello, please refer to our terms and conditions you have agreed to. Promo stacking free bonuses without meaningful gameplay for an extended period of time is a violation of our terms and conditions.
UPDATE: I recieved my prize today! It took 8 days total. 4 Stars because of the wait but everything else was great! I WOULD RECOMMEND! Sign up was easy and I love they have several of my favorite games.. I'm just waiting to see if/when my lil redemtion will go through. It was 2/27/26.. it's only been 4 business days so I haven't reached out to suppor yet.. I'll change my rating once I know which way to go with it. Not sure if I'd recommend or not, I just know the redemtion time seems a bit lengthy compared to other sites.
thank you so much for the kind words. also, our redemptions for free bonuses is 7 business days which is what you experienced. redemptions for all other instances are same day well before 4 hours in most cases but can be up to 18 hours.
I enjoy free money and this is not my first redemption without investing any money. However, I'm still waiting 7 days already. This is extremely excessive and sadly this is not including the 7 business day's they require. Initiated redemption 02/26/26 @ 3:30 p.m. EST. Still waiting. My last redemption for free was 6 days total. 4 business day's within that 6 day wait.. Beggars can't be chosers.. I guess but FFS . Pay me please ugh. As of 03/06/26. Still painfully waiting.....Hopefully before the weekend....
thank you so much for the kind words. also, our redemptions for free bonuses is 7 business days which is what you experienced. redemptions for all other instances are same day well before 4 hours in most cases but can be up to 18 hours.
I assumed the reviews indicating trouble getting accounts closed were from people who had done something wrong and didn't want to admit it, but sadly I can confirm that this site may be *primarily* interested in theft. I had a significant balance with no complaints for awhile, when Stackr support reached out to me to let me know they were having issues with their redemption system. I made it clear that if that were the case, I'd like to lower my balance before continuing to play. I was given *no* indication that this was an issue (why would it be?). This week, Stackr emailed me to let me know that my account had been closed for "promo stacking". The evidence offered? That I made deposits in December, played, and then redeemed without playing further. All of which is exactly what I said I would do after they reached out to me about issues with their payment system! The result is a $3,000 remaining balance that has been stolen by Stackr, and a once responsive support team that simply ignores my emails now. I believe this site exists to steal your deposit, rather than winning it from you honestly like a real casino. Avoid at all costs. *Will amend my review if they correct the issue
Hello Andrew, here to help. You have an email from us explaining the violation. We even go above and beyond and send proof of the violation which no other site in our industry will ever do. By all means, if you feel our system flagged your account for duplicates on error for example, email me at [email protected]. Thank you,
Honestly pretty much no reason to visit this site whatsoever... They dont pay out for your referrals. (Im owed over 40 different refferal payments, most of which definitely met all requirements, which is insanely ungrateful..they also have piss poor discounts and an extremely pathetic daily bonus. Which its getting old all these bottom feeder sites thinking they can exploit sweeps laws and have a literal casino and not do the one requirement there is to do so "legally", which is provide a reasonable daily way to play for free. 0.20 cents is in NO way within the laws requirements. Hence why the companies that are greedy like this keep getting sued to oblivion and shut down. Also their absolutely laughable daily wheel doesnt even actually PAY what it says it does. The amount of times my wheel has either come to a complete and dead stop directly dead center on the "100SC" spot, then after seconds of having stopped, just decides to slide over, not simply to the next spot, but to the closest spot that has 0sc on it, skipping any slot that has anything over a paltry 10cents, or will be blatantly about to stop on a good spot. Then starts moving again to do the same thing described before. So they are objectively and inarguably dishonest. Lastly, their "support" is the rudest most immature and childish bunch of troglodytes I've ever experienced, rushing to nasty and frankly absurdly ridiculous accusations without warning or agitation whatsoever, usually based on some almost infantile things they just decided were going on. There are quite literally DOZENS... MANY dozens of worthwhile, generous, trustworthy, not nasty sites with friendly and helpful support out there that offer superior benefits in every single conceivable way... period... why should anyone choose to spend time, let alone money, at a place that doesnt respect players time, trust, money, dignity, loyalty, or intelligence, when so many sites do?... Anyone foolish enough to put their time or money into this junk heap frankly deserves whats coming to them. Which based on past experience and the experience of so many others... Is all of the garbage detailed above, but also to get robbed blind if they are serenely lucky enough to ever win enough to meet their absurd redemption requirements... Also... Guys... The fake reviews COULD NOT be more obvious... Nobody is buying it. Pay for a better group of 3rd worlders to commit fraud for you next time, ffs... Cant even CHEAT with any dignity or quality...
Hello, the referral bonuses apply automatically. These type of assumptions are extremely tough to read with no factual basis. Is this all about the free daily wheel spin?
I won then when I went to redeem it the next day i got a email stating I have been terminated because Stakr believed i was making duplicate account which i explained to them that i didnt know which email i had used which i have 3 emails and they said it was still against there rules and i will not be able to get my redimsion which is wrong.
Hello Ashley, here to help. You have an email from us explaining the violation. We even go above and beyond and send proof of the violation which no other site in our industry will ever do. By all means, if you feel our system flagged your account for duplicates on error for example, email me at [email protected]. Thank you,
Dishonest. Their AI chat bot told me I could redeem by gift card at a 10 coin minimum. This was never actually an option. They would not refund my purchase because I "played through the coins", even though their bot gave me false information. My balance now is more than the purchase amount. They should just make it right and hope to keep me as a customer, but they refused to refund me. (Probably because they do this on purpose.) Response: your AI chat bot gave me misinformation that led to me making a deposit. Had you given me a truthful response (i.e. "no sir. We don't do gift card redemptions"), I would have refrained from depositing. You got my money by lying to me. You should have done the right thing and refunded it. What a terrible response from you guys as well. Learn how to do customer service and then try to run an honest business. Shame on you all
To make sure I am getting this right, you're mad that we did not refund you after having already played with the tokens? Our refund policy is listed and you have agreed to these terms. We will provide a refund for tokens that have not been played with.
Hundreds of dollars to finally hit a free spin........and it pays $6. After my experience I am sincerely questioning the integrity of anyone who rates this higher than a 1. In an era filled with polished turds called "Social Casinos," Stackr has rising to the top of the bowl. Oh, and if you enjoy losing, just wait until you find out they charge you a fee to purchase from them....its the icing on the turd cake. Its not a fee to redeem....its a fee for the distinct honor of donating to some shady unregulated overseas entity. Do yourself a favor and if you think about playing here.....just walk away. There are still a few somewhat fair places out there, but Stackr is DEFINITELY not one of them. Just a side note, if you dont believe the negative reviews here, go take a peek on Reddit. Wish I did before pouring money into this.
My goodness! I'm sorry the result did not end the way you wanted it to. First of all we are not any of the things posted in your review, we are American. Every single RTP is public for every single slot, press the information button to see it when in game. We take care of our VIP's and they find Stackr to be a much safer place to play than other site, we reward our VIP's, we provide a VIP host to speak with whenever, we provide generous cold streak bonuses. We would love to assist, reach out to me at [email protected]. Thank you,
thank you kindly
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