sungoldpower.com (sungoldpower.com) has a 4.6 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Order placed for Ground supports. THey acknolwdeged receipt of the order, 3 weeks later nothing, no communication, no product.
I sent an email which was responded to quite fast, explaining the situation - Out of Stock.
Well if htat is the case I am the type of customer that likes to be informed if that is the case. I am planning an installation at a remote location, and trips have to be scheduled and planned. A 3 week delay, affected me in a two month delay. Just keep customers posted and if out of stock, your website can state that- Honesty. I would have procured somewhere else each part andget them faster, only reason why ordered with sungoldpower was easy box with all you may need.
Reply from sungoldpower.com2026-02-13
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order.
We also apologize for the lack of communication regarding the stock issue. We understand that being kept informed is key, and we clearly fell short in this area. We are taking your feedback seriously and will work to improve our communication moving forward. Additionally, we will review our website to ensure that stock availability is more clearly communicated in the future to avoid situations like this.
We appreciate your understanding and patience, and we’re committed to improving our service. If there's anything further we can assist you with or any updates you need regarding your order, please don’t hesitate to reach out.
K
Kevin S · 1 review · Experienced 2026-02-10 ·
★★★★★
Great off Grid System for Smallish Cabin
I needed a solar system for an off-grid cabin and my sungold system works very well. I bought a 4KW kit and did the install myself which was fairly simple and took 4 hours. The only glitch was the inverter display failed. After some help troubleshooting with Sungold, the part was on the way and install and I am back in power!
Hands down, this is by far the best company to source solar equipment from. Their customer service is exceptional, response times are incredibly fast, and they truly stand behind their products. They go above and beyond—no shortcuts—to make sure everything works exactly as it should and meets your needs. I couldn’t recommend them enough.
F
Frank Bart · 1 review · Experienced 2025-11-10 ·
★★★★★
Impressed with the inverter and service
I don't usually post reviews. When I came here to research this company before buying my 10kw all in one inverter. I noticed posts claiming false reviews. This is not a fake review. I couldn't be more pleased with my purchase and Sungold's customer service, when i had an issue. In my case the exchange and replies were answered overnight due to time zones. Perfectly understandable. Troubleshooting found the issue which turned out to be my fault. Just a loose terminalat the array disconnect.
J
Jim Mck · 1 review · Experienced 2025-04-26 ·
★★★★★
Purchased 450w solar panels
Purchased 6-each, 450W solar panels. Impressed with packaging and quality of panels. More important, my devices show that under the right conditions the wattage produced from the panels was very good. At times, with a maximum output from three panels rated at 1350w, my setup provided at least 1250w. Note: I have two arrays with 3-panels each. Both arrays preformed similar.
