Ordered a week ago and still haven't…
Ordered over a week ago and still haven't received any tracking information. No answers on emails.
About sweetify.uk
Data updated- Website
- sweetify.uk
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 25 reviews
- Replies to negative
- 11% (1/9)
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Is sweetify.uk legit?
sweetify.uk (sweetify.uk) has a 4.3 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 11% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The sweets are amazing all I would say…
The sweets are amazing all I would say is that the delivery was a lot longer than I thought, and I couldn’t contact them throughout the process and the app didn’t tell me until the day it was delivered. All together worth the wait just annoying about the customer service.
Reply from sweetify.uk2026-03-16
Hi Lucy, Thank you so much for your review and for your kind words about the sweets – we’re really glad you enjoyed them! 🍬 We’re sorry to hear that the delivery took longer than expected and that you had difficulty contacting us during the process. We would have been more than happy to forward your tracking details or assist with any updates on your order. We’re always looking for ways to improve both our delivery communication and customer service, so we really appreciate your feedback. Thank you again for supporting our small business!
Bad customer service
Lovely sweets and TikTok lives, but customer service is bad. I have done couple orders, but all items haven't arrive. One orders is from 29 october and nothing is arrived. I sended four emails to customer service and i got zero answer. Also I ordered christmas sweets. Those had guaranteed arrive till christmas (also international) but I didn't get those till christmas. If you offer international shipping u have to send packages on time.
Ordered 1kg of sweets in September for…
Ordered 1kg of sweets in September for my Mum's birthday and it's now almost December and still haven't received anything. Total scam of a website. DO NOT TRUST!!
Reply from sweetify.uk2026-03-16
Hi Mac, We’re really sorry to see this review as we always want our customers to have a great experience with us. We’ve checked our system but unfortunately can’t find any orders or emails under the name used for this review. It’s possible the order may have been placed under a different name or email address. If you could get in touch with us directly with your order number or the email used to place the order, we’d be more than happy to look into this and help resolve it for you. Customer satisfaction is really important to us and we’d love the opportunity to get this sorted. Thank you!
Just received my sweets
Just received my sweets! They are gorgeous as usual, never had a problem with them before and will always order from Hannah. Best sweets around! Delivery was fast as always ordered on Wednesday evening received them Friday morning. Lovely :)
Reply from sweetify.uk2026-03-16
Thank you for your review Ambs, we really appreciate it🍬
Horrible customer service and communication
I ordered on May 6th, was packed live on May 8th. I received an email on the 9th saying it was shipped, but no tracking info sent. I emailed, they replied that they would look in to it. No news a week later, so I emailed a couple more times, no reply. Received an email that it was “shipped” May 19th. So ten days after it originally shipped? Horrible customer service and takes zero accountability…..if she even replies to your emails at all. I do not recommend. *Edited so it wasn’t so long
Good
I had an issue with my order not showing up and was struggling to get into contact with Sweetify, but after a bit they were able to send me a replacement order which I appreciate a lot.
Reply from sweetify.uk2025-05-06
Hello! First off we would like to apologise that you felt our customer service was poor, this definitely isn’t the level of service we aim to provide for our customers. I understand how frustrating it must be to wait longer than a week for your order without any updates, and it is concerning to hear you didn’t receive a reply - please know that we always aim to respond within 24–48 hours. It’s possible your email may have landed in our spam folder or not come through properly, but we’ll get this looked into! We’d love the opportunity to resolve this and make things right. Please email us again with your order number - [email protected] Sweetify Team
Order a bag of 1kg sweets of my own mix…
Order a bag of 1kg sweets of my own mix said Royal Mail would be 2-3 days 5 days later not received so sent an email to ask where my order is said typical response is 48 hours 72 hours - 96 hours later still haven’t received an email back or an update on my order and 8 days later still not received my sweets.
Poor communication and customer service
My review has nothing to do with the candy. My review is based on customer service. It was not what I expected after participating in the lives on TikTok. Hannah did not ship two of the three orders I placed, placed all on the same day, one which was packed on her live stream. Didn’t say I’m sorry, or in writing say anything about the matter. When I emailed she just sent tracking for the two orders I was missing. And as of today 12/27 they still have not arrived over a month after the initial purchases. I get mistakes happen but I didn’t get any sort of communication from her which is incredibly disappointing. The least she could have said is I’m sorry for the mix up I’ll get them out right away and I would have been satisfied. I don’t recommend this shop at all.
Best Sweets Ever!
The only place I trust to ensure I get my vegan sugar fix! The sweets are fresh, the packing of the sweets on live streams are always clean and presented amazingly! The owner Hannah always accommodates any custom order she can and will do her best to ensure the orders are exactly what the customer has requested. For a small business like this, it’s been a pleasure to support and we will continue to buy from Sweetify! ♥️
HAPPY
ISSUE RESOLVED
Reply from sweetify.uk2024-08-29
Hiya Izabela, Thanks for taking the time to give us some feedback. We’re sorry to hear that you have experienced poor customer service in regards to your order and tracking number. Upon looking at our order details, we are unable to find an order under your name Izabela. When sending an email to our customer service team, we would need your name and order number to be able to assist you further. As your name was not showing up on our system, we would have asked for your order number instead. We’ve requested for further information from you via email, please inform us of your order name and details. This will allow us to look further into this for you. Kind regards, Sweetify EDITED: We have not received any emails or messages from yourself, upon checking for your order we are unable to find anything that matches your name and email address. I have sent a new email in regards to this, please respond to us so we are able to locate your order. Thank you
The best sweets I've tasted and the…
The best sweets I've tasted and the kindest amazing seller would definitely recommend her to everyone shes also the cleanest sweet seller ive seen aswell ❤️ 😊
Reply from sweetify.uk2024-08-29
Thank you for your feedback Rachel!
Absolutely amazing quality sweets
Absolutely amazing quality sweets, the only place I will go to order them. The seller is so kind and caring. The tracking and delivery is also spot on too! I have and will continue recommend to others as stated the sweets are amazing 🤩
Reply from sweetify.uk2024-08-29
Thank you for your feedback Angel!
Sweetify provides really lovely sweets…
Sweetify provides really lovely sweets that are always fresh!! The cleanliness is something I always worry about but have no concerns from here as it’s evident from the companies videos and live streams that cleanliness and customer satisfaction is a top priority! Hannah the owner is a lovely girl and really cares about her company which makes it even better supporting a small business!! Will continue to order regularly and recommend everyone else does!
Huge selection of sweets 🍭
Such an amazing selection of sweets and the option of special requests. Hannah even picked up my message about getting my order before a certain date and went above and beyond! Will be back for more!
Amazing customer service!
Amazing customer service! Hannah is amazing! Such great customer service from her just feels like your speaking to a friend which I think is lovely. Ordered a couple of times now and never had an issue always arrived on time or early and can not fault the quality of the sweets! Thankyou Hannah.
The best sweets I’ve ever had and the…
The best sweets I’ve ever had and the nicest owner! Would definitely recommend this business to everybody, if you haven’t tried the sweets already you definitely need to ❤️
FANTASTIC
Fantastic company! I have a sweet tooth and I am so glad I came across Sweetify. I originally ordered from TikTok and then placed a custom order on the website, which arrived within 3 days. The freshest sweets I have ever tasted
Ordered a few times now
Ordered a few times now, and wouldn't go anywhere else! The sweets are always fresh and tasty, would 100% recommend sweetify. Incredible customer service, kind, and very hygienic, also delivery is super fast!
Love this shop!
I'm a return buyer and love this shop! Great variety of options for pick and mix + fast delivery, even on personalised orders. All sweets ordered are yummy and come in a resealable bag to keep them fresh. Will buy from again.
Reply from sweetify.uk2024-08-19
Hiya Libby! Thank you so much for your review, I am glad you enjoyed your sweets