Takejourney (takejourney.com) has a 1.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 99% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers consistently struggled with missing orders, vague tracking updates, and extreme delivery delays that left parcels completely stuck in regional transit hubs for many months. Buyers also reported receiving incorrect, low-quality items that were entirely different from the specific advent calendars they originally purchased online.
However, some customers also noted that they eventually received full refunds after reaching out repeatedly or involving external payment providers. A few reviewers mentioned that their packages ultimately arrived after very long wait times, though the disappointing contents did not match their original expectations.
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As many others have posted, I also ordered an advent calendar product end of October...several followups with TakeJourney generated responses, but always vague and to be patient, the order will get there. I live in Canada...the product was listed as German...so after 8 weeks (on their 'tracking' site which is probably bogus too...it said that the shipment was moving...over 5 weeks...through Ireland - what???!!!) it still hadn't arrived nor any sight of it. I have friends/family in Germany and sending a package even with the slowest possible surface mail service...takes a max of 4 weeks! Anyway thank goodness I paid through PayPal and put in a claim with them. Got a full refund just a few days later. I don't know what TakeJourney's game is...they seem to take people's money with no intention of delivering the products - is their business model such that they assume a certain % of buyers will simply give up and not pursue trying to get a refund? Hence why I only pay through PayPal or directly on my MasterCard...both have such guarantees. Stay away at all costs is my bottom line suggestion!!!
I ordered an advent calendar in September, the tracking stopped on the 25th October. After sending emails and being told to be patient and then they would send me a replacement twice!!!! Still nothing received by the 18th December, after emails almost every day finally received my funds back. Please don't buy from this company. It has been nothing but stress dealing with them.
If I could leave a minus star I would! This is one of the biggest scams on the internet! It takes weeks to receive the item and it’s nothing but crap! Do not trust this website!!
Scam 10000%
They buy things from Temu, Amazon, etc. and jack up the price 3x or 4x what its worth and they hide behind a convincing website with AI generated images. You wait months for your product and you get it and the quality is an absolute slap to the face. Customer service is non existent, they just mess with you! Save your hard-earned money and dont buy from here!
I wish I googled them before paying for my advent calendars because I had the exact same experience. They are fraudulent and will produce fake tracking reports for a package you will never receive. They don’t offer customer service or feedback. DO NOT BUY FROM THEM.
Purchased an advent calendar that never showed up. Got a lot of tracking information updates, but it was all wake. "Customer Service" (Ai generated) telling to wait a few more days and they would resending, but fail to provide tracking information. Keep away from this site!
On November 8, I spent USD 74.67 on a purchase, but I have never received the goods. The shipment status has not been updated, and despite contacting customer service several times, I was only told that a replacement would be sent and that I should wait. After checking online, I discovered that many other victims have had the same experience. This proves the website is fraudulent, and my money is gone.
This is a scam. I was also taken in by delivery that takes forever then there is a postal strike. I’ll be asking my credit card company to reverse the charges and hopefully that can be done. People who do stuff like this are disgusting.
What an absolute joke this "company" is. Ordered an advent calendar, got a tracking # and the last update was that it arrived in Canada Nov 5. Nothing else, no carrier company name, and excuses upon excuses from "customer service". Clearly, from all the other posts and scam detector sites, it has become obvious that this is just one more shady, scammer. Lesson learned!
1/5 stars because there is no selection for a 0/5.
It seems that I have been taken in and experienced the same thing as others: wait a few more days, your product is on the way, please be patient. I ordered the McLaren advent calendar on October 19 and paid for express shipping. The tracking information says it is in Edmonton, where it has been since November. Today, the company has lied and told me that the calendar was sent to the wrong address by mistake. It seems I have thrown money out the door. If I had set the money on fire, at least I could have exacted some pleasure by watching it burn.
EDIT: I also contacted the Better Business Bureau and informed Takejourney of this and politely urged them to work with the BBB towards a resolution for this situation. While I paid $50.98 CAD for my undelivered package, this morning, Takejourney emailed me to tell me that they were refunding my money in the amount of $15.29 USD. This is not the full amount I paid, but lesson learned.
The moral, boys and girls, is to not order from this company.
Total scam. do not buy from them. I am still waiting on a package to arrive for 2 months. The Eircode they used for the delivery depo is actually a private home, not a real business. I have contacted the company to try and find out where my package is or to issue a refund but they just said I have to wait for the delivery!!!!!! I hope I have more luck with Paypal.
Same old advent calendar story - total bs the whole way along, ordered and issued with a fictional (or AI?) tracking number, seriously toxic company to deal with and I wish I'd not ordered so quickly and researched them first!
Scam! Stay away. Purchased two advent calendars that never showed up. Tracking shows last updated in Indiana on 10/31. "Customer Service" strings you along telling you to wait a few more days or that they are resending, but fail to provide tracking information for that. Hoping I can get my money back from Paypal.
This website is a scam, avoid it!
Tempted by low price, I bought advent calendar on 13/11. I have paid additional 8 dollars for VIP delivery. First of all they deducted wrong amount from my account - I was supposed to pay 57$ but finally they took more than 70$. This problem was solved quickly and I got partial refund. According to their website VIP delivery takes 3-7 days. After 7 business days I have emailed them asking about my order. They said that it’s delayed but they will contact supplier. After 2 mails like this and after reading the reviews here I have asked them to IMMEDIATELY cancel the order and refund the money. They refused and out of nowhere they gave me tracking number which seems to be fake. I have opened a complaint with a payment provider, hoping that they can help with this, however, still waiting for final reply.
And of course, after a month the order isn’t delivered. At this point I just want my money back.
SCAM! If I could leave 0 I would. I ordered my product back in October and never received it. The “shipping platform” they use is also a well known scam. Do not buy from this company.
Do not buy from this company. Photos of products they have on their site are misleading. I purchased advent calendars, thinking I was getting little mini cars for my children and instead they are pictures of cars on what looks like shrinkie sinks . It is a complete waste of money. There is no way to return the items to this Chinese company without high mail cost. Buyer beware.
I ordered a McLaren advent calendar in September and it’s now the 9th of December and I have yet to receive it. The last update on the tracking number provided shows the item arrived in Phoenix on 10/28. After countless emails with this company and being told to be patient, I did research and found that others have had the same problem. This company is a scam. Do not order from them! I’m so glad that I used PayPal because they issued a refund to me instantly while this company refused to do anything more than continue to tell me to be patient.
I ordered the McLaren advent calendar on October 15. I received the order confirmation on October 18. It did not ship out of their warehouse until November and has been stuck in Albany New York since November 16. There’s been no updates no communication and no assistance at all. I have no idea if my product will ever arrive.
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