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Hobbies & Crafts

TextbookX

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101 reviews

3.7101 reviews
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About TextbookX

Data updated
Website
textbookx.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
3 reviews
Replies to negative
27% (7/26)
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About this business

TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.

Written by the business, not verified by us.

Is TextbookX legit?

TextbookX (textbookx.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 27% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-09-01.

What people say

Lack of customer service!!!!!!!!!

I placed the order and finally after a few days received tracking information, however a week later the books still had not shipped. My daughter went without books for 2 weeks. I called them and they stated would ship books ground so would arrive quicker. Problem is only one book shipped. I had to order book through amazon (was cheaper) and was told they would not refund book until I received it and sent back at my expense. If possible, find other options for your books! Update: asked to speak with a manager was told no one available to speak with me, took my number and days later I’m still waiting on a manager to reach out to me. Update: My daughter received a notification from her school bookstore books had arrived, she gets there book I have already repurchased was showing delivered but they didn’t receive. They advised her to call customer service 🫥. Called customer service rep told me a label was created but it has not shipped out. I explained myself and the bookstore show it delivered after an extremely long hold I was told by Cameron that I will be refunded for the book. Thank You Cameron for helping close this ridiculous saga.

Reply from TextbookX2023-01-25

Greetings, I first want to apologize for the various issues you faced in receiving and getting a refund for this portion of your order. We strive to create a seamless experience for our customers and see that in this instance, we missed the mark. I have confirmed that you will receive your refund and and have brought our internal teams together to improve experiences like this moving forward. I will follow up with a phone call as well. We appreciate your feedback. Warmest Regards, TextbookX Management

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