The Carpet Machine™ (thecarpetmachine.com) has a 4.8 out of 5 rating on OK.one, based on 40 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
We have used The Carpet Machine for many years and have always been pleased with their service. A special shout out to Brandon, our technician, who always does an outstanding job cleaning our carpets. He is very thorough and always goes the extra mile to please his customers. I highly recommend this company.
Thanks Patricia!
Did a fantastic job with the carpet, fair price, and was able to fit me in the day after I called. 5 stars.
Great spot treatment. Friendly staff.
Thanks
Reliable and always does a great job for us!
They did a great job cleaning the carpet in my home!
The experience was great. The gentleman who came out was professional, fast, and funny.
Brandon was phenomenal. He weren’t above and beyond to ensure we were satisfied. We will be using this company every time from now on.
Did an excellent job! Was on time and gave us a great price. Would use them again.
My sons home has white wall to wall carpet. Within the last two years, he and his roommate got puppies and they declared war on the carpet. The Carpet Machine came in and throughly cleaned and deodorized all of the carpet. Gary was great to deal with on the phone and the technician who came out was very professional and proficient in his job. Thank you!
Thanks Richard! That means a lot to us. I appreciate you taking your time to. let us know you were happy. We appreciate your business! -Gary
The carpet cleaner was late. The carpet has all the same stains it had before being cleaned. The cleaner said it was the type of carpet. The dirty parts are still dirty. Corners and transition edges still dirty. I really wanted to give a better review but I also want to be honest.
Debbie, I am so sorry you are disappointed. This is the first and only review Brandon has ever received that wasn't 5 stars. I do realize was late, but the reason he was late is he won't give up and won't quit until the job is done. I know this is going to happen sometimes and that's why we give a two hour window.Brandon also took a lot of extra time at your house. As he explained to the person that was there, what you had weren't stains. What you're seeing is wear. Those carpets are clean but there is very little fiber left due to age of the carpet and the wear. There is nothing we can do to replace fibers once they're gone. They will appear different. I believe Brandon explained all of this and the person you had meet us at your house and witnessed his work and the extra time he put into your home. I know Brandon stayed working way beyond the time that would normally be spent just trying to do the impossible because it's not his nature to accept defeat. I hope you can take the time to talk to the lady you had meet Brandon. The fact you weren't there puts both Brandon and the rest of us at a disadvantage. Also, I know you're not happy and I will re-fund some or all of the $179 you spent with us. We are all devastated by this review and don't wish to have a dissatisfied customer.
Great service from our technician. I highly recommend.
They were on time and communicated with me prior to their arrival. The technician did a great job and followed my request to ensure that the house was secured when he got done. If professionalism and punctuality is what you want, give them a try.
Brandon did an amazing job and was very professional! He went out of his way to provide us with the best possible service, and the carpet looked better than expected when he was finished! We will definitely use Brandon and the Carpet Machine again!
Very friendly, quick service
Brandon did an awesome job at two houses.
Thanks John!
Honest and fair people to deal with. Couldn’t ask for any better. Shows up on time. Very friendly folks.
Thanks Jim!
Thanks Linda!
Since we bought the house in 2003 and installed new carpeting we have used The Carpet Machine exclusively. We just had a good compliment from a guest knowing how old the carpet is and what good shape it is in. I attribute this to a good quality carpet, best padding underneath and always a good cleaning job done by your employees..
Thanks Cherry!
The price was very reasonable, the technician worked quickly, I was satisfied.
Thanks Brenda!
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