The Cary Company (thecarycompany.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
W
Will Ross · 2 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
We provided a perfectly fine legit…
We provided a perfectly fine legit credit card for our purchase online. Everything went through. This was a time sensitive purchase for a wildfire defense system. Then we get an email that is a “foreign” credit card (it was issued by US Bank) that we would need to do a wire or ACH costing us an additional $50 dollars and we received this late in the week. We will be buying several different size tanks over the next several years. We wanted a solid partner. We ordered our first tank through Home Depot but they have limited options. So our experience with you was awful.
Reply from The Cary Company2026-07-29
Hello Will,
Thank you for taking the time to leave a review. We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how confusing it must have been to complete your order, only to later receive a message indicating that an alternative payment method would be required. Given the time-sensitive nature of your purchase, we recognize how concerning and disruptive this situation was.
Our company has payment verification policies in place for first-time orders to ensure payment information can be properly verified before an order is released. In some situations, we are unable to verify a card through our standard process, which may require an alternative form of payment. While these procedures are intended as a security measure and not a reflection on any customer, we understand how frustrating this experience was.
We apologize that this situation created unexpected challenges and may have impacted your confidence in us as a potential long-term supplier. We value every opportunity to assist our customers and would welcome the chance to learn more about your experience and explore how we can help. Please don't hesitate to contact our team at 630-629-6600 or [email protected].
Thank you again for your feedback. Comments like yours help us improve both our processes and our communication with customers moving forward.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
M
Mark · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Even though it was my very first time…
Even though it was my very first time calling, the customer service team was so helpful that my order was placed in just minutes! They made me feel right at home, just like a loyal, returning customer.
Reply from The Cary Company2026-07-29
Good Morning Mark,
Thank you for your support. I am pleased to hear you had a great experience with our customer service team! We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Sam made the process easy as I've never ordered like this before. I was happy with the samples however I do wish you had more of a selection in the size that I needed. On a whole, so far so good!
Reply from The Cary Company2026-07-29
Good Morning Janet,
I am happy to hear you had a great experience with Sam. I will pass along your kind words. We look forward to continuing to provide you with excellent products and service.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
W
William · 1 review · Verified · Experienced 2026-07-26 ·
★★★★★
Good Service
Fast, concise, flexible, allowed me to supply shipping
Reply from The Cary Company2026-07-29
Good Morning William,
We strive to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Good Afternoon John,
We take pride in putting our customers first. We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
The response time was exceptional and communication was spot on.
Reply from The Cary Company2026-07-27
Hello Rita,
Thank you for taking the time to review. I am thrilled to hear you had a great experience all around. We look forward to being more than a supplier but a committed business partner to your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Good Afternoon Ronnie,
Thank you for letting us be more than a supplier but a committed partner to your business success. I am happy to hear you had a great experience with our customer service team. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
I ordered 250 pieces order I received 15 items and I have no tracking on any other items. I thought the whole order shipped and when we received the package of 15 1 gallon containers we didn’t receive tops. I paid a lot for shipping.The Cary Company tape on the package was cut and damaged the original shipping said to have a lift gate for order very disappointing for this to be my first time ordering with a 250 piece minimum. I expect to be contacted ASAP!!
Reply from The Cary Company2026-07-28
Hello Jason,
Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience you may have experienced with your order.
We understand how disappointing it must have been to expect a complete shipment, only to receive a portion of the order without clear visibility into the remaining items. We recognize the frustration and uncertainty that can arise when the status of the remaining shipment is unclear.
After reviewing your order, it appears your items have shipped from different warehouse locations, which can result in separate shipments. We understand this may not have been immediately clear during the ordering process, and we regret any confusion this caused. Clearer communication regarding your shipment would have helped set proper expectations, and we apologize for falling short in that regard.
Please know that we are reviewing your feedback internally as we continue working to improve communication regarding warehouse locations, shipment timing, and tracking information.
We have requested that a Customer Service Representative reach out to you directly as soon as possible to review your order and address your concerns. We sincerely appreciate your business and thank you for bringing this matter to our attention so we can better assist you.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
G
George · 1 review · Experienced 2026-07-07 ·
★★★★★
Thank you Giovanna for the great…
Thank you Giovanna for the great customer service you.provided me with. I got my order placed correctly and received exactly what I needed. Its not often that you get someone that is very attentive and listens patiently to customers. I hope to speak with you again on my next order.
Reply from The Cary Company2026-07-27
Good Morning George,
I am happy to hear you had a great experience with Giovanna. I will pass along your kind words to her. I am glad she was able to assist you. We look forward to being more than a supplier but a committed business partner to your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Good Morning Maxelin,
We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
I always purchase my bottles and caps from Cary! You offer high quality products and excellent customer service. You get the order together and shipped out right away…. every time! Your website is easy to navigate, checking out is fast and easy, and if I have a question, your customer service is polite and knowledgeable. I can depend on the high quality product you offer each time I order. Thanks for making quality and customer satisfaction job number one at CARY!!!!
Reply from The Cary Company2026-07-27
Good Morning Jeffrey,
Thank you for your support! I am pleased to hear you have had many great experiences with our customer service team, website, and more. We look forward to being more than a supplier but a committed business partner to your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Fast response, and samples sent the next day! Awsome customer service, Ken, the account manager was friendly, called to respond to my email, don't get that very often anymore, and helped to make sure I got what I needed. I would highly recommend this company. Thanks Ken!
Reply from The Cary Company2026-07-24
Good Afternoon Debi,
I am thrilled to hear you had a great experience with Ken! I will pass along your kind words. I am glad he was able to assist you in a timely manner. Thank you for letting us be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Good Afternoon Chuck,
I am delighted to hear you had a great experience with Ken. I will pass along your kind words to him. I am happy he was able to help you. We are constantly striving to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Good Afternoon David,
Thank you for your support! I am elated to hear you were able to navigate our website with ease. We appreciate your business and look forward to being a committed partner in your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
M
Mike · 8 reviews · Verified · Experienced 2026-07-20 ·
★★★★★
Great product at a great price
Reply from The Cary Company2026-07-24
Good Afternoon Mike,
We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
It was good but short 6 white caps and 2 we're ripped on the inside. The lady's were very helpful.Thank you
Reply from The Cary Company2026-07-23
Hello,
Thank you for taking the time to leave a review. I am glad to hear that our team was helpful. I am sorry to hear that some items did not arrive in the condition you expected. That is certainly not the quality we strive to provide.
We appreciate you bringing this to our attention and would like to learn more about your experience. If you have not yet connected with the Customer Service Representative associated with your order, we encourage you to reach out directly via email or by phone at 630-629-6600 so they can review the issue and determine how best to assist you. Thank you again for your feedback and for the opportunity to serve you.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
As a first-time business owner, I had a lot of questions about bottles, caps, and ordering in bulk. Josh was incredibly patient and helpful throughout the process. He answered every question, made thoughtful suggestions, and quickly sent samples of two different bottle styles so I could make the right decision before placing a large order.
I never felt rushed or pressured. Instead, I felt like he genuinely wanted me to order the product that would work best for my business. That level of customer service is hard to find these days.
I'm looking forward to receiving my shipment and appreciate all of Josh's help in getting me started.
Reply from The Cary Company2026-07-23
Good Morning Julie,
We take pride in putting our customers first. I am elated to hear you had a great experience with Josh. I will pass along your kind words to him. I am glad he was able to help answer your questions. We appreciate your business and look forward to being a committed partner in your success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
P
Pickle boys store · 3 reviews · Verified · Experienced 2026-07-21 ·
★★★★★
Easy and friendly service
Reply from The Cary Company2026-07-22
Good Morning,
We are constantly striving to be more than a supplier but a committed partner to your business success. We look forward to the future with you and your growing business.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
Customer Service team was great, helped me fix the issues I was having with my order right away
Reply from The Cary Company2026-07-22
Good Afternoon Estephani,
We take pride in putting our customers first. I am delighted to hear you had a great experience with our customer service team and that they were able to assist you. We strive to be more than a supplier but a committed partner to your business success.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
again, everything went very smooth. Wonderful people! thanks
Reply from The Cary Company2026-07-23
Good Morning Aleks,
Thank you for your support! I am happy to hear you had a great experience all around. We look forward to continuing to provide you with excellent products and service in the future.
Thank you,
Kelsey Pekosh
Quality Assurance Team
The Cary Company
P: 630-629-6600
TheCaryCompany.com
