TheNameStamp (thenamestamp.com) has a 3.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
I received my stamp on February 17th, after I ordered it on December 24th. I contacted customer service January 24th because of the shipping issue. I was informed it was returned to original shipping location, and took an additional 3 weeks to be delivered.
Reply from TheNameStamp2025-02-20
Hello Natalie,
We deeply apologize for your experience, please know that we are doing our best to process the orders as quick as possible in the production, but these delays are really inevitable during shipment. Anyhow, we are not here to sugarcoat our mistake, instead we acknowledged this mishap and move forward with providing the needed resolution to every fault that we encounter along the way.
Again, thank you for sharing your experience.
Have a great day!
TheNameStamp™
Hey Deepika,
Thank you for taking the time in leaving us your honest feedback.
We admit that we are not a perfect company and this type of issues are somewhat existent - we're here to honor it for sure.
Please send us an email so our Support Team can give you the desired resolution to your concern: [email protected]
All the best,
TheNameStamp™
Thanks Tennille for the 5-star rating!
We are always committed in providing the best products and services to our valued customers, and we are more than thrilled to receive this feedback because it somehow gives a validation that we are doing good as a company in general.
Please don't hesitate to send us a message if you need any kind of help - we're always here for you!
Much love,
TheNameStamp™
Easy ordering fast delivery nice and clear and easy to use
Reply from TheNameStamp2025-02-05
Dear Sue,
We greatly appreciate your business and the feedback you’ve shared. Your satisfaction is our driving force, and we are excited to welcome you back for another exceptional experience.
At The Name Stamp, we are confident that our customers deserve the very best. We are fully committed to delivering outstanding service that exceeds your expectations.
All the best,
TheNameStamp™
Very cute character and I like the stickers they stick for weeks and nice. I recommend it for everyone.
Reply from TheNameStamp2025-02-05
Dear Lola,
Thank you once again for choosing us and for your wonderful 5-star rating. As a loyal customer since 2023, your feedback inspires us to continue raising the bar and sets a standard for excellence in everything we do.
We are committed to providing exceptional products and outstanding customer service to ensure that every interaction with us is remarkable.
Wishing you all the best,
TheNameStamp™
E
Emma S · 3 reviews · Experienced 2025-01-16 ·
★★★★★
Wouldn’t recommend.
If you press too soft the name doesn’t show properly and if you press too hard it shows on the other side of the clothes…. Would not recommend this product.
Reply from TheNameStamp2025-01-19
Hello Emma,
Thank you for your feedback. Our records show that you processed your order in 2023. How we wish you could have reached us out to say these sentiments prior posting your feedback now?
Anyway, thank you for being so honest still, but unfortunately we can no longer replace your stamp.
God bless you!
TheNameStamp™
E
Erin · 3 reviews · Experienced 2025-01-14 ·
★★★★★
Poor customer service
Poor customer service. Extremely limited and hidden return clauses. Package arrived two weeks late despite communication indicating that it would arrive on time for Christmas.
Reply from TheNameStamp2025-01-15
Hello there,
Thank you taking the time to leave us your honest review. We apologize for the experience.
As per the shipping time frame, the best that we can do is to provide an estimate, and delays are uncontrollable due to some factors (holidays, custom checks, and etc.)
Still, we held ourselves accountable for your experience and we want to make it up to you. Please provide us with your order number so we can send you an email.
All the best,
TheNameStamp™
I purchased two stamps for my kids, and the experience has been extremely disappointing. One stamp's ink works fine, but the other one has poor ink quality and started fading immediately. Just to test the stamp I hand-wash the cloth, the name completely faded away, which is incredibly frustrating, even though I followed all the care instructions. I contacted the company for a refund, as their website promises a 30-day money-back guarantee, but they have been clearly not interested in honoring their return policy. They’ve wasted my time, and I wouldn’t recommend these stamps to anyone. Not worth the money at all.
Reply from TheNameStamp2025-01-15
Hello Binita,
Your effort of writing us a feedback is highly appreciated. Please know that we are more than willing to honor every request of our valued customers, but please also understand that we have protocols in placed that we need to follow so we can streamline the company processes.
Kindly provide us your order number here, so I can have our Support Manager contacted you for the favorable resolution.
Thank you!
TheNameStamp™
The stamp is way too hard to open and close. So not using it.
Our previous ones were super easy to open and we still use them and highly recommend but the monster stamp is not kid-friendly
Reply from TheNameStamp2025-01-12
Thanks Tasha for your honest feedback, and we really appreciate you for being a repeat customer.
We can make something about this and somehow improve your experience, so please shoot us an email so our support team can help you. Here: [email protected]
All the best,
TheNameStamp™
I requested the instructions for a return/refund and nobody answer my messages. The package arrived late (after christmas) so it was no longer needed; also, the quality of the 3D pen is not as expected; poor quality.
Reply from TheNameStamp2025-01-12
Hello Lina,
Thank you for letting us know about this matter.
We actually checked the shipping trend of your order, you made the purchase Dec 15th, got fulfilled on Dec 18th, and you received the orders on Jan 2nd and 3rd.
With all that being said, we believe that we were deliver your order in a prompt manner as stipulated in our Shipping Policy: https://thenamestamp.com/pages/shipping-policy (5 -15 business days excluding holidays and weekends). Given the fact that you ordered it during holidays - "delays" are inevitable.
Thank you!
TheNameStamp™
j
joe dietrich · 1 review · Verified · Experienced 2025-01-03 ·
★★★★★
delivery took much longer than…
delivery took much longer than indicated, and the product was not what was adverstised.
Reply from TheNameStamp2025-01-09
Hello Joe,
We appreciate the time you took to leave us your review. We are not happy to know this for sure, but we always look at the silver lining as we also see this as an avenue to improve our products and services.
Please allow us to make it up to you, may we request to send us an email hence we can collaborate with the best resolution possible?
[email protected]
Take care,
TheNameStamp™
I bought the same stamp in 2022 and there weren't clear instructions on how to initially use it - the first few uses went through the clothing. This time in 2025 they provided clear instructions on how to initially use it and even provided a small clothe so customers do not overlook the instructions. I found this to be very clever. And was very happy with the stamp. My first stamp in 2022 and still working so am very pleased with this company
Reply from TheNameStamp2025-01-09
Saying "THANK YOU!" is an understatement just to show how grateful we are for you continued support.
Your kind words fuel us to keep going and to continue producing high quality products for our valued customers - like YOU!
Much love,
TheNameStamp™
I bought 2 Starry Buddies for my grandchildren and they love them so much. It makes their night routine extra relaxing and enjoyable.
Delivery was quick and I’m so satisfied with the product and service provided by The Name Stamp.
Reply from TheNameStamp2025-01-10
Yay! Many thanks Karen for this awesome review!
Your satisfaction is and will always be our ultimate goal and we couldn't be more happier when we read your feedback.
If you need any kind of help, or you have an additional feedback, kindly let us know because we are always here wiling to listen and to provide support.
All the best,
TheNameStamp™
Hey Tiss,
We're really sorry for this unforeseen delay with your order. Please know that we really do our best to fulfill and deliver all orders promptly, it's just that delays are out of our control.
Anyhow, we are committed in providing 100% satisfaction to our valued customers - we sent you an email so please send us a reply thus we can come up with a better resolution to your concern.
All the best,
TheNameStamp™
I've been trying to communicate with you guys to know where I can get more filament for this 3D pen but have had no answer. My kids can no longer use the product because we have no filament left.
Reply from TheNameStamp2025-01-02
Hello Jessica,
We apologize we haven't sent a timely reply to your email, for the reason that our messaging platform did not show it upfront, which also require us to pull up the message using your email address.
Anyhow, we already sent a reply. Please check it out.
All the best,
TheNameStamp™
There was not much plastic included with pen. The setting of the outflow could have been a bit faster. All in all a great starter pen for a kid but will eventually buy her a better quality pen
Reply from TheNameStamp2025-01-05
Hello Carmen,
Thank you for taking the time to share your feedback. We deeply apologize for the experience, but please know that we value your review hence we will do our very best to improve our products and services.
If you would give us a chance to redeem ourselves - we will surely make it up to you. Please send us a message here: [email protected] so we can discuss a resolution that can somehow better your experience. Thank you!
All the best,
TheNameStamp™
O
Oskar · 1 review · Experienced 2024-12-26 ·
★★★★★
Moneyback guarantee cannot be trusted. Overpriced product.
If I could, I would give it 0.
The kids' mum referred me to buy something from TheNameStamp. The fact that it had a 30-day return policy on display made me confident to spend over USD 50 on its products - which at first glance didn't make much sense.
After the arrival of the package, I was a bit confused with its contents. It has a 'waterproof custom stamp' and a couple of other stickers, which seem pretty cheap. I discovered that my kid wanted a 3D pen, so I contacted Customer Support to return what I had and exchange it for a 3D pen, knowing that the shipping would be at my expense.
That's when Customer Support told me straight up that 'Please know that all our orders are final, especially the customized items like our stamps, and can't be refunded or replaced unless they are lost, a wrong product was sent, or damaged.'. Whereas on their website, as of Dec/2024, they advertise a 'try our products risk-free. Love them or get 100% of your money back'
TheNameStamp doesn't seem to be a trustworthy company. Their product is overpriced, and they have no commitment with a money-back guarantee policy unless 'approved by them'.
Avoid this company at all costs.
Reply from TheNameStamp2024-12-26
Hello there,
Thank you for this very detailed feedback. We will surely accept this by heart and we'll do our best to improve our products and services.
We are willing to make it up to you, and if you'll give us a second chance - we will make things better for you.
Kindly provide us your order details here hence our Support Manager can reach you out to discuss the best resolution to your concern.
All the best,
TheNameStamp™
A
Alyssa Dane Reyes-Baybayan · 1 review · Experienced 2024-12-18 ·
★★★★★
Cheap-looking 3Doodle pens. Not as advertised. Poor customer service
I purchased 6 of the 3Doodle Pens. It arrived in a thin plastic packaging and all the boxes are messed up. They did not look as the ones on the website.
I emailed the same day I received the package to get my money back because of their 30day money back guarantee. They finally email me back 3 days later saying I might pay more for shipping and customs fee so they offer 30% refund without returning the items. I paid $214 for all of them. 30% is nothing! I called their number multiple times with no response. I need my full refund as advertised
Reply from TheNameStamp2024-12-19
Hello Ayssa,
Thank you for sharing this with us. We'll surely do our best to improve our products and services.
It's been a pleasure doing business with you.
Happy Holidays!
Much love,
TheNameStamp™
Nowhere on the site did it say USA or if it did it was very hard to find. I absolutely would not justify spending $120 on pens. I have tried the product and not all together impressed either
Reply from TheNameStamp2024-12-15
Hey Gaylene,
Thank you for sharing with us your experience. We deeply apologize for the miscommunication with regard the currency, rest assured that we will work on to improve our website.
We sent you an email so please collaborate with us for best resolution that we can come up.
All the best,
TheNameStamp™
L
Laura T · 1 review · Verified · Experienced 2024-12-05 ·
★★★★★
Speedy distribution.
What made the experience gr8 was prompt delivery
Reply from TheNameStamp2024-12-15
Hello Laura,
Thank you for praising our prompt delivery, we'll surely pass your feedback onto the rest of our Team.
We wonder how can we get that elusive remaining star though? If you have any other feedback please don't hesitate to reach us out, we're always here to provide the needed support.
Much love,
TheNameStamp
