TheOnlineCasino.com (theonlinecasino.com) has a 3.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
ACH was not available so you transferred money into 2 different credit cards and did not give me the full amount. I was supposed to get 1400 back and only got 1000
Hello Jeff We'd like to review what happened with your payout. Please contact our support team with your account details so we can investigate the transaction, verify the payment amounts, and assist you further. Ron C. TOC support team
I rarely leave reviews, but I feel it’s important to share my experience in hopes that it helps someone else. I struggle with a gambling addiction and made the decision to close my account back in March because I knew I needed to stop. My understanding was that the account had been closed, yet I was later able to access it again in March and continue gambling. Then tried to close it again they offered me money not to close it, but ultimately ended up closing it soon after and told the agent to never allow me back and she even put notes in. Then they allowed me to open a new account. For someone battling addiction, that kind of access can have devastating consequences. The losses that followed ultimately led me to seek help through a five-week inpatient gambling rehabilitation program. Looking back, I wish stronger responsible gambling safeguards had been in place. If a customer has clearly indicated they have a gambling problem and asks for their account to be closed, they should have confidence that the restriction will be effective. Responsible gambling measures are there to protect vulnerable people during moments when they may not be able to protect themselves. I’m sharing my experience because I hope the company will review its responsible gambling processes and strengthen them for future customers. If you or someone you know struggles with gambling addiction, please think carefully before playing online and seek support if needed. *******I also must add from my experience on here playing they take days to process any payouts. And it’s a fight to even be allowed to do any payouts. And I’m not talking about just verifying identity, that was easy part ~ multiple calls pleading to make a payout. They make you feel bad about wanting a payout
Hello , TheOnlineCasino.com takes responsible gaming seriously and does not allow multiple accounts. Our investigation confirmed that a new account was created using a different email address, which violates our Terms and Conditions. The deposits were made voluntarily and used for gameplay, so we are unable to reverse those transactions or issue a refund. We appreciate your feedback and continuously review our responsible gaming measures, but our decision in this matter remains final. We wish you all the best moving forward. Regards Ron C. TOC support team
I’ll leave ANOTHER REVIEW! Because TheOnlineCasino is if not THE BEST.. it’s one of them. Great customer service and payment through crypto takes a few hours but you get everything! Thank yall that work for Theonlinecasino!!
Hello Richards We truly appreciate your continued support! It's great to hear you've had positive experiences with our customer service and crypto payouts. Regards Ron C. TOC support team
I losing tons of moneyhere first time I won and withdrawals 788$. I just so concerned about withdrawal processing. They don't even give me time frame .... i can't make anymore deposit without gettingpaid..... My account number OC421516O
Hello , We appreciate your feedback! We're glad your payout and card refund were completed quickly. You can always view the estimated processing timeframes when submitting your payout request. Regards Ron C. TOC support team
I have not received funds it takes too long , I am member of several online casinos after I’d is verified , it takes 30-40 with bitcoin , Etherium or T to receive the money . i have cashed out around 3 o clock teresa’s and my balance at the casino is still $3,373 wich should be only only $373. $3000 should be on the way . this is absolutely worth process i have seen .
Hello Zourab Cryptocurrency withdrawals are typically processed within the timeframe shown when the request is submitted. In some cases, additional verification may be required before funds are released. If your withdrawal is taking longer than expected, please contact our support team so we can review your account. Regards Ron C. TOC support team
So far my first payout, paid out as expected with no troubles. I do have 2 more payouts that are a bit larger so we will see if theres any issues. Hoping for a smooth payout 🙏
Hello Kevin We appreciate your feedback! It's great to hear your first payout was completed without any issues. Thank you for choosing us. Regards Ron C, TOC support team
Fun games, no hassle payout
Hello Mark , we're glad you enjoyed our games and hassle-free payout experience. Regards Ron C. TOC support team
The site is good, I've received multiple payouts through their Bitcoin method, only complaint is the wait time of over 12 hours on average. Otherwise good site with plenty of games, from slots to live dealer table games.
Hello Michael Thank you for your review! We're glad you've enjoyed our games and multiple Bitcoin payouts. We appreciate your feedback on processing times and continue working to improve the withdrawal experience. Regards Ron C. TOC support team
I really enjoy playing on The Online Casino. Their games are fair and fun to play. They have very assorted types of games, something for e everyone. Their payout system is quick and easy. The customer service, chat is available 24/7 and the agents are always polite and are very knowledgeable about the rules and regulations of the games. They provide clear instructions if you need them and explain why things work the way they do. I never feel uncomfortable chatting with them and asking my many questions. I recommend this casino to anyone who plays online casinos. They are honest and fair. I've never had any problems with them at all.
Hello Cherie Thank you for your wonderful review! We're delighted you're enjoying our games, fast payouts, and 24/7 customer support. We truly appreciate your recommendation and your continued trust in us. Regards Ron C. TOC support team
We do good tonight
Hi Maurice Thank you! We're glad you had a great night and appreciate your support. Regards Ron C. TOC support team
When i first signed up staff was doing me in with sales calls and i told them to stop. They did. Weeks later when i felt like gambling, i deposited 200 dollars in crypto and spent a week working off a hellacious 50x rollover. at one point my balance was up to 10k, but i had to cycle it through their jackpot games and only cleared a measly grand. I had my doubts, but eventually my cashouts posted to my accounts. I highly recommend you cash out using tether, that was nearly instant. great service, if a little janky looking. Be careful gambling has 94 percent fail rate so just accept that you are there to have fun!
Hi Dominic, Thank you for your feedback and for sharing your experience! We appreciate the tip regarding Tether and are glad to hear your payouts were successful. We’re happy to have you with us and hope you continue to enjoy the site! Best regards, Joseph A. The Online Casino Team
Fast,friendly, great hospitality
Hi Jesse, Thank you for your kind feedback! We're delighted to hear you enjoyed our fast service and friendly hospitality. We truly appreciate your support and look forward to seeing you again soon. Best regards, Ray K. TOC support team
I love this casino!!! It has a variety of fun & exciting games to play. Customer service are the friendliest people ever. They're always there when you need them.
Thank you for your kind words! We're happy you're enjoying our wide selection of games and that our customer service team continues to make your experience a great one. Regards Ron C. TOC support team
Payouts are horrible dont be fooled by the fast payouts. Never seen such slow payouts on any site and i play alot of games. Said processed the refund for the company policy forst payout only recoeved one refund. They processed all 3 at once. Very weird set up.
Hi Sawyer, Thank you for sharing your experience. Please be advised that refund processing can take up to 20 business days to be received. Regarding your specific concern, we have noted your feedback about the setup of multiple refunds and are looking into this to ensure clarity. We appreciate your patience. Best regards, Joseph A. The Online Casino Team
Quick and easy !! Favorite by far
Hi Antronette, Thank you for the fantastic review! We are so glad to hear you're enjoying your experience with us. Best regards, Joseph A. The Online Casino Team
I don’t like the fact that the online casino never gives free play. No promotions either. I have put so much money into this casino and yet I never receive anything in return when I don’t win.
Hi Valerie We regularly offer promotions, reload bonuses, cashback offers, and other rewards. If you're not receiving them, please contact our support team so we can review your account and ensure you're eligible for our current promotions. Regards Ron C. TOC support team
My first time playing i won $1,900 and I received my payout no problem i love this app
Hi Jessica Thank you! We're glad your first experience was a great one and that your payout was smooth. Regards Ron C. TOC support team
Took way longer than usual. First payment was rejected the second one went through
Hello Deljuan While most payouts are processed quickly, some transactions may require additional review. We're glad your second payout was completed successfully. Regards Ron C. TOC support team
The bonuses are huge, but it makes it much harder to cash out. You have to win as much as you receive in bonuses before you can redeem. I think I'm around $3000 still to win. I have won only a couple hundred.
Hello Laine Bonus offers include rollover requirements, which are clearly outlined in the promotion terms before activation. We appreciate you sharing your experience and hope you continue enjoying our promotions. Regards Ron C. TOC support team
It was the whole experience from signing up to the the games. I didn't play that much but I did win a good amount. The customer service is great. I really enjoy your online casino.
Hello Vincent Thank you for your review! We're thrilled to hear you enjoyed the entire experience, from signing up to playing our games. It's also great to know our customer service and online casino exceeded your expectations. Regards Ron C. TOC support team
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