Top Villas (thetopvillas.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The booking process was effortless and seamless. An agent was in immediate contact to support if needed.
Dear Melanie, Thank you for your kind review! We're delighted to hear that you found the booking process effortless. We appreciate your feedback and look forward to helping you plan another stay in the future! Kind regards, Rachel Top Villas
Love top Villas
Dear Darell, Thank you for your kind words and we look forward to welcoming you on vacation with Top Villas soon! Kind regards, Rachel Top Villas
Very helpful and offered great recommendations based on what my family was looking for and within our budget
Dear Christine, Thank you for your wonderful review! We're delighted to hear that our team was able to provide helpful recommendations and make the planning process easier. We truly appreciate your feedback and look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas
Dear Regina, Thank you for your kind review! We're so pleased to hear that your experience was amazing once again. It means a great deal to have your continued trust and support. We look forward to welcoming you back for another fantastic stay soon! Kind regards, Rachel Top Villas
Jean a great guy really helped me would really recommend using top villas
Dear Matthew, Thank you for your wonderful review! We're delighted to hear that Jean was able to help make your experience such a positive one. We'll be sure to pass along your kind words to him—they'll mean a lot. We truly appreciate your recommendation and look forward to helping you plan another fantastic stay with Top Villas in the future! Kind regards, Rachel Top Villas
⭐☆☆☆☆ Buyer Beware – Bear Den (1081 Jack Nicklaus Ct, Kissimmee, FL 34747) – Top Villas- 1702 BUYER BEWARE! This property is beautifully marketed online, but the reality was extremely disappointing. The price we paid did not match the experience we received. From the moment we arrived on July 11, the problems started. We checked in only to find the housekeeping staff still cleaning the home. After traveling, we expected the property to be ready—not still being prepared. The biggest issue was that the internet never worked for our entire stay. This completely ruined many of the activities we had planned, including family movie night and karaoke night. In today's world, internet isn't a luxury—it's a necessity. As a business owner, I was unable to stay connected with clients, and my children couldn't complete their online college coursework. The list of broken or non-working amenities kept growing: - No internet - Master bathroom tub would not hold water - Back patio fans did not work - Upstairs club lighting did not work - Ping pong table controls did not work - Star Wars arcade game was out of service These are amenities that guests are paying for, yet many of them were unusable. Customer service was just as frustrating. Most emails appeared to be answered by AI with generic responses, and despite multiple phone calls and emails, no maintenance technician ever came to resolve any of the issues. We heard the same promises over and over, but nothing was actually done. To make matters worse, when we finally decided to forget about the broken amenities and enjoy a relaxing pool day, the lawn maintenance crew arrived, blowing dirt, grass, and debris directly into the pool while creating excessive noise. This should have been completed before guests arrived, not during our family vacation. This home has great potential and looks beautiful in the photos, but appearances can be deceiving. When you pay premium vacation rental prices, you expect everything to be functional and customer service to respond when problems arise. Unfortunately, that was not our experience. I cannot recommend this property or the management company based on our stay. Until they properly maintain the home and improve their customer service, future guests should think twice before booking.
Dear Tamika, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that aspects of your stay did not meet your expectations. We sincerely apologise for any disruption caused by the Wi-Fi concerns raised. After this was reported, a maintenance technician was dispatched to the property and resolved the issue as soon as possible. With regard to the other maintenance concerns you mentioned, our records show that most of these were not reported until approximately 48 hours before your departure. This limited the opportunity to address everything during your stay, however each item was logged with the property management team and added to their maintenance schedule for assessment. We also apologise for any inconvenience caused by the housekeeping and landscaping team, however we hope to have your appreciation of the fact that these services do need to be carried out in order to make the home and resort presentable for guests. However, we do apologise that the housekeeping service was not finished upon your arrival. Please be assured that we will reach out to you directly today in order to resolve this case to your satisfaction. Thank you again for bringing these matters to our attention. Kind regards, Rachel Top Villas
Very fast replies with a real person. Walked us through some options and the follow up was very respectful but rapid.
Dear David, Thank you for your fantastic review! We're delighted to hear that you appreciated our personal service. It's great to know that our follow-up was both prompt and respectful. We truly appreciate your feedback and look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas
Reunion Resort Kissimmee I could write a huge review about what was wrong with this property, Top Villas response and the property management company, Magical Vacation Homes Bottom line is that I had to waste my time asking them to come and fix issues that they should already have been aware of. Bins full of rotting garbage dangerous stair trim Broken games, basketball, shuffleboard Filthy furniture Blocked Sinks and showers not draining correctly Workman left very sharp edges on the basketball game after he repaired it, children wanted to use it Wheelchair not delivered as arranged, wasted a day of our vacation Celebration package arrived late, spoiling what was supposed to be a surprise for our granddaughters' graduation Why provide a table tennis table and no balls? I found some in the swamp on the other side of the fence and had to retrieve them with a pool net. No gas in the BBQ, a bit stingy I thought, I got a refill, so I guess the next family did ok. Lights and ceiling fans that flicker and turn themselves on and off, wiring issue? Shower door that will not close, maintenance semi fixed this, still not correct. Pool table was filthy, covered in I do not know what. Am I expected to clean it when I arrive? Most of the remote controls either had dead batteries or no batteries. Home in general was tired, and worn out Not cleaned correctly, very dusty Some of these issues I addressed with Top Villas and the management company, and they did fix some of them, but I should not be the one doing their inspections for them, especially at $1,000 per day When I addressed these issues with photos to Top Villas they contacted the management company, who basically did not care. The issues were not escalated enough in my opinion and Top Villas generously (I'm being sarcastic) offered me $100 off my next booking as compensation. I was not looking for compensation; I was looking for an explanation and reassurance that if we used Top Villas again that we would not have the same issues. This was not given to me so we will never use them again. They are too expensive to take the risk. The problem is, in Florida they have more than enough new business, so they really do not care about their customers. They apologized via email several times, but I feel it was just a hollow gesture.
Dear Paul, Thank you for taking the time to share your detailed feedback. We're very sorry to hear that aspects of your stay did not meet your expectations and that your overall experience left you feeling disappointed. Following your feedback, we have reached out to you directly to better understand what we could do to resolve the matter to your satisfaction. At the time of writing, we have not yet received a response, but we remain willing to continue the conversation should you wish to do so. We appreciate you taking the time to bring these matters to our attention and remain available should you decide to get back in touch. Kind regards, Rachel Top Villas
My representative Leeza was great at answering all my questions and looked for more information as to what I needed easy communication
Dear Nancy, Thank you for your wonderful review! We're delighted to hear that Leeza provided such great service. We're also pleased that you found communication easy throughout the booking process. We'll be sure to share your kind words with Leeza, and we look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas
Dear Sally, Thank you for your kind words about Lydia! We'll be sure to share your lovely feedback with her. We look forward to welcoming you on your stay! Kind regards, Rachel Top Villas
It was really easy to speak to and work with Leeza Medinilla. She was very patient and very thorough about helping me find the perfect place for my family.
Dear Vernell, Thank you so much for your wonderful review! We're delighted to hear that Leeza made the booking process so easy! We'll be sure to pass along your kind words to her. We look forward to welcoming you on your upcoming stay! Kind regards, Rachel Top Villas
Generally good communication and options . OFIs Opportuntiy for Improvement. 1. Response time was delayed sometimes 2. Contact reference to other services for example Concierge was slower than expected
Dear Ronald, Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the communication overall and that we were able to provide suitable options for your stay. We also appreciate your constructive comments. Your feedback is invaluable and will be shared with the relevant teams as we continue to improve our service. We look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas
My experience was better than expected . I worked with Kedesh told him exactly what was looking for and he delivered the exact time he told me. So far I feel I have received excellent service
Dear Natalie, Thank you for your wonderful review! We're thrilled to hear your experience exceeded your expectations. Kedesh will be delighted to deliver such excellent service. We truly appreciate your feedback and look forward to helping you again in the future! Kind regards, Rachel Top Villas
My experience booking a stay with Top Villas outstanding. My agent was Frederick Kedesh. He was very knowledgeable and very professional. He made me feel welcome to contact him if I have any questions or concerns about my booking. I look forward to using him again for my future vacations.
Good morning, Thank you for your wonderful review! We're delighted to hear that you had an outstanding booking experience with Kedesh. We're so pleased he made you feel supported throughout the booking process. We'll be sure to pass along your kind words to him! We look forward to helping you plan many more memorable vacations in the future! Kind regards, Rachel - Guest Relations Manager
Quick response. Helped with my search, knew what would suit my needs.
Dear Lois, Thank you for your kind review! We're so pleased to hear that we were able to help you find a property that suited your needs. Providing an efficient service is always our goal, and we appreciate you taking the time to share your experience. We look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas
A great experience as a returning customer. Exchanged messages via the online chat to book the villa we wanted - the whole process was so easy and all my questions were answered there and then. Thank you Lydia!
Dear Ian, Thank you so much for your wonderful review and for choosing to stay with us again! We're delighted to hear that your booking experience was straightforward and that all of your questions were answered promptly. Lydia will be thrilled to know that her helpful service made such a positive impression! We truly appreciate your continued trust in us and look forward to welcoming you back soon for another fantastic stay! Kind regards, Rachel Top Villas
Becky is amazing!! I am planning a vacation for 14 people. I gave her a list of things that were important to me to have in a rental property and she sent me 4 to choose from on the resort. I had no shortage of questions and she promptly answered them all. She went above and beyond to address my questions and concerns. I highly recommend Top Villas.
Dear Nicole, Thank you for your fantastic review! We're so pleased to hear that Becky provided such exceptional service while helping you plan your group vacation. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Becky. We hope you and your group have an amazing vacation and we look forward to welcoming you soon! Kind regards, Rachel Top Villas
Customer service. Very attentive to our questions
Dear Jeffrey, Thank you for your kind review! We're so pleased to hear that you found our customer service attentive and helpful. Taking the time to answer our customers' questions is something we truly value. We appreciate your support and look forward to welcoming you again soon! Kind regards, Rachel Top Villas
Stephany was awesome. Very professional thank you so much.
Dear Woodlene, Thank you so much for your kind words! We're thrilled to hear Stephany provided you with such professional service. We'll be sure to share your feedback with her, as it will mean a lot. We truly appreciate your support and look forward to welcoming you again! Kind regards, Rachel Top Villas
Our original rental was cancelled 7 days out from our checkin date. We were offered a unit that clearly was an emergency unit and was clearly not checked out properly. We had two toliets that did not work and one was not in service for over 24 hours. We had 11 TVs in the house and only 1 worked for the first 4 days we were there. There were many broken shelves in the refrigerators. There were loose bricks along the pool which would come out when the kids would touch them. (very danagerous!!) We addressed our concerns with the most unempathic management I have ever come across. We were told that someone from higher management would call before we checked out of unit to discuss concerns but we have not had a call back as of yet. I would NEVER rent or recommend Top Villas for a rental . Our unit was Encore resort 751- 7652 Fairfax Dr.
Dear Beverly, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had during your recent stay. Having reviewed your comments, I cannot see any correspondence with Top Villas during your stay regarding the issues you’ve described. From the information available, it appears that you may have been communicating directly with the on-site property management team instead. Because we were not included in that communication at the time, we were unfortunately unable to step in and assist with resolving these matters while you were in residence. Please be assured that we will investigate the issues raised with the property management team, with a view to resolving this matter to your satisfaction. We will reach out to you directly today to begin the process and thank you again for bringing this to our attention. Kind regards, Rachel Top Villas
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