Timberplates

It seemed to take a bit longer than I…

It seemed to take a bit longer than I expected to actually get the bracket shipped, but I realize it was a custom order. Very well made and will certainly do the job. Thanks again

Outstanding customer service

Outstanding customer service by a knowledgeable English-speaking person who understands the challenges and offers appropriate solutions. Production time and delivery faster than project timeline required, speeding the satisfaction of the client.

Excellent communication and service

Excellent communication and service. The final custom hardware was spot on dimensionally and looks.Highly recommend!

First time using Timberplates

Ordering the dimensions was easy thanks to the online tool. The plate arrived earlier than the estimate as well. Seems well made.

The personal service and attention to…

The personal service and attention to detail from Rhett. One gets used to poor service even with large contracts, and for this relatively small purchase, I was treated like royalty. It's been a pleasure. Thank you

Excellent experience

Easy ordering, Fast shipping and they corrected my mistake on the order to save me money on shipping.

Excellent Product and Service

The web site is very helpful. When ordering my supports I was able to customize the plates I needed. I do wish I had done a better job at that. I am using 4x8 and 4x6 rough cedar and ordered my brackets accordingly. I should have measured my beams because they varied in thickness with some at 3_ 3/4" to 3_ 7/8. I also had some variance with my 6" beams. I appreciate being able to customize the brackets as needed. I will pay better attention to my beams next time and order the perfect fit. As it was, I had to make some shims. The brackets were of excellent quality and were powder coated as requested. I also received my order within a week of ordering. I have purchased timber frame brackets from different manufactures before. I find these of better quality and are more reasonably priced. Way better than Simpson or Ozco. If you are ordering, make sure and measure your beam size and take advantage of their customization.

Everyone was great to work with!

I worked with Jake and Laurel to develop a turnbuckle system infill concept for a custom OSHA bridge railing. They provided 3D renderings of the turnbuckle/railing system for presentation to the client, as well as physical samples. As design changes happened they were very knowledgeable of the system, offered solutions to key design issues, and provided updated, rendered drawings very quickly. Everyone was great to work with! Thank you TimberPlates!

Timberplates customer service is…

Timberplates customer service is unmatched! Laurel and Jake always respond when you send them a message and they are exceptionally quick and comprehensive. Their pricing and costs are hard to beat as well! We have done several projects with them and they continue to be a reliable and trusted source for standard and custom metal fabrication!

As a small construction company owner

As a small construction company owner, I was extremely pleased with the ordering process and product. Most of all, the personal and prompt attention I received about the product ordered. Laurel contacted me through email and phone to work out the particular details and measurements before completing the order. This has become a rare quality so it stood out to me. Everything is coming together perfectly. Doug Wickline, Wickline Builders LLC

I nneded a second duplicat of my near 1…

I nneded a second duplicat of my near 1 year old order and they were able to duplicate it. Yet to open the package but sure it is as ordered

Quick

Quick, great service Great product

real help full

Great product

The brackets are over built which I’m super impressed with. I built them on the website and I had an idea of what they would look like. Once they arrived I was blown away because they were even better than expected. Well worth the cost

A+ Outstanding experience

A+ Outstanding experience. From initial design of my custom bracket, to communication throughout the process and updates along the way. And the product is top notch. Timberplates is a standout company. A+

Fast friendly service

Fast friendly service, professional products.

Communication skills were key

Communication skills were key. Jake knew exactly what I wanted and created a custom solution that worked perfectly.

I CUSTOM ORDER TIE ROD TRUSSES AND THEY…

I CUSTOM ORDER TIE ROD TRUSSES AND THEY ALWAYS MAKE THEM QUICKLY AND SHIP VERY FAST. THE STAFF ARE EASY TO DEAL WITH AND COMMUICATE VERY WELL

Good Quality

Great description of product when ordering , follow up and approval before order is sent in. With a phone call !! Product came early then estimated and was as explained and expected. Very good quality.

tension rods

The tension rods Timberplates made for us arrived on time, assembled easily, and the powder coat finish was well worth the upgrade cost.