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Travel & Vacation

Tom Barefoot

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100 reviews

4.7100 reviews
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About Tom Barefoot

Data updated
Website
tombarefoot.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Replies to negative
33% (1/3)
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(888) 858-2524[email protected]tombarefoot.com

About this business

Hawaii Tours and Hawaii Activities number more than can be found anywhere else in the world. Each Hawaiian Island has its own tour and activity specialties.

Written by the business, not verified by us.

Is Tom Barefoot legit?

Tom Barefoot (tombarefoot.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-26.

What people say

CJ NewAustralia · 1 review ·

TOUR CONFIRMED WAS NOT THE TOUR WE RECEIVED! HIGHLY DISHONOURED AND DISAPPOINTE

TOUR ADVERTISED AND THOUGHT WE BOOKED *This is the exact itinerary we were provided by Tom Barefoots Tour* Take a helicopter flight, tour Hilo town on the ground and go to a zipline course all in one tour. View the area surrounding Kona in the helicopter and also the volcano area and Hilo Land in Hilo and take a short self guided tour.  Grab a lunch. Be picked up in Hilo by van and transported to the Botanical World Zipline course. When your dropped off back in Hilo your helicopter tour will continue around the north side to visit the dramatic rain forests of the Kohala reigon and return to Kona. Approximate duration:  10 hours.  2 hours in helicopter.  6 hours visiting Hilo, lunch and zipline experience. TOUR WE GOT!! Very disappointing, we didn’t do what was outlined at all.. was a lot of money for what we got.. totally ripped off. We were under the assumption we would helicopter Kona and volcano side getting dropped off in Hilo for the on ground tour and zip lining. Then back on the helicopter to return to Kona... well we were dropped of by helicopter in the middle of the Forest (to a very average zip line course Kohala and short waterfall hike ), then dropped in Hawi, for the hour and a half DRIVE back to Kona... didn’t even see Hilo at all, which was very disappointing as it was the main reason we chose the tour.... ruined our plans on the Big Island as we really wanted to see Hilo... $2450AU absolute daylight robbery, could have done a lot on big island for that.. 2 hours of helicopter time is false advertising, we were in the helicopter for 50minutes max... zip lining over waterfalls and amazing scenery... there was none of that... and a waste of an afternoon hanging around in Hawi whilst the zip line company cleaned their equipment before their staff DROVE us in their minivan back to Kona airport where we had parked our hire car at paradise helicopters, where we were expecting to end our tour, VIA helicopter So upset upon reflection, I’ve been building up the courage to contact, but very thankful for the email and offer to review..

Reply from Tom Barefoot2019-12-01

Catherine.   I am very disappointed to hear this review.  In going back to review it it looks like an error had been made.  Paradise helicopters offers two somewhat similar helicopter flights on the Big Island.  The first of them, and the one we booked you for is called 'The Family Helicopter Ride and Zip (reg price $773).  The second one is called ' The Kona Air and Zip Adventure' (reg price 847).   In putting the pieces together it looks like when we made the booking for the original flight it was misinterpreted by Paradise as being the other.  This is highly unusual because we send the actual voucher for the tour directly to the vendor.  Another oddity as well is that they actually sent you the specific itinerary of the tour they believed to be the correct tour they had booked for you.  Presumably you could have read the description and realized that it was a different tour but unfortunately that precaution was missed in the shuffle as well.  In realizing the error Paradise offered us the remedy of sending you $100/ea as a means of recompense.  We will be doing this when our office opens at the beginning of the week.  The tour you actually took was valued at a higher price point then the one you actually paid for so the additional value of the cash refund will helpfully help with the unfortunate mistake.  We deal with thousands of transactions each month and we are sorry that the vendor did not connect the dots in the paper work we provided them.   Once again, our apologies for the misunderstanding.

A
Annie RoyCanada · 1 review · Verified ·

Great tour

Great tour, we saw turtles and the guide was really helpful. Before we go into the water, the guide took some time to teach us basic techniques like how to jump from the kayak without making it flip. It sure made the experience much more enjoyable for beginners. John S. was a great guide if you can have him I'll guarantee you will have a great time ! However, note that the kayak part of the kayak/snorkeling activity is relatively short since we just paddle to a couple of stops and then stop to snorkel with the turtles. So overall not a big kayak trip, it is really more to observe the sea life.

c
customerUnited States · 1 review · Verified ·

Excellent customer service and simple to order

I had quite a simple and easy experience with this third party ticket vendor. Although the website looks as though it hasn’t been updated since the 80’s it’s works well and after a quick informative call with their over the phone representative I placed my order and received my ticket via email quickly. I would recommend this company.

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