TopArchery

Took forever to get the order

Took forever to get the order. I got only the bow, was supposed to get also with the order a few arrows.

Never got any of the items I ordered

Never got any of the items I ordered. They ship from China, which I didn’t know beforehand. Customer service kept telling me it was in transit. Never got it. Don’t waste your money like I did.

M Hawthorne-SlaterUnited Kingdom · 3 reviews · Experienced 2024-01-10 · Posted 2024-01-26

TOP ARCHERY IS NOT TOP AT ALL!

TOP ARCHERY IS NOT TOP AT ALL! Do not buy from them, they lie about their products, they lie about their location, they ignore requests for a return address. Totally disreputable company that claims three to five day deliveries from Staffordshire when actually they are sending items from China and goods take weeks to arrive. Their “wooden” hunting bow is actually a painted finish to look like a laminated wooden bow but it’s not a laminate at all !! Avoid buying from them they will say anything to get your money and ignore you if you respectfully request a return for refund they simply ignore emails. Disgraceful behaviour by a company that is very deceitful.

Order was not shipping

Order was not shipping. I had to reach out to get a status update and was told I needed to pay for shipping. Was a little weird. Order was received and bow is well made. There are many accessories and the arrows come weighted for this bow.

Amazing!

Fast service, and a Quality competitive riser at a fantastic price - hard to beat!

I appreciated the free shipping with my purchase. That usually is pretty costly. I also appreciated the tracking of my order although there aren’t any alerts, it was easy to check on.

I appreciated the free shipping for my purchase. Also, the shipping updates were pretty current as far as for tracking.

Nice

It is what I ordered. Look good. Shipped pretty fast for international…

I received an email to review the…

I received an email to review the product. I still have not received the product and it has been 4 weeks since the order was placed. Unacceptable.

Great fun!

I purchased this item to learn how to shoot a recurve bow and have some family competition. The bow is great quality. Customer service is excellent. The original arrows I ordered were out of stock and the store contacted me to ask if a different color was acceptable for me. I appreciated the consideration. Shipped in a timely manor and no issues at all. I am very pleased with all the items I ordered from TopArchery.

Thank you

Thank you. I’m just tickled to have a bow and arrow.

Great Customer Service

Ordered a 68" ILF recurve bow along with a plunger, arrow rest, and a bow stand on Black Friday. To qualify for the Black Friday discount that they had, you had to buy two of a certain product. I had misclicked and only bought 1 bow stand and ended up not getting the discount. After emailing customer service about it, they gave me a special link where I could buy another bow stand and still qualify for the discount days later. This was exceptional service and I will continue to buy their products in the future.

I’ve never received the product

I’ve never received the product. I don’t use WhatsApp and I have been unable to get an updated status.

Good Products for a Reasonable Price!

Well made Arrows. Excellent service!

Thank you very much indeed!

Kasandra LaymanUnited States · 1 review · Experienced 2023-12-07 · Posted 2023-12-07

Zero communication

I ordered a week ago, didn’t like that there was no way to pick shipping speed unless you email to ask for quicker shipping. I emailed the company the next morning and was ignored. It has been one week, no tracking information yet, on their website it says “unfulfilled” This is a Christmas gift for my daughter. I doubt I’ll see this bow in time. Emailed AGAIN asking for an update, doubt I’ll hear anything back. Don’t waste your money, go somewhere else. I should’ve known.

Have not received bow and accessories

Have not received bow and accessories, only arrows and quiver. Kinda hard to write a review or shoot arrows without a bow…

Great Bow. Communication both good and bad

Final update: The company responded by email and the missing item has now been shipped. I am very satisfied with the quality of their products and would indeed buy them again in the future. Overall, their quality control could be worked on and perhaps working to exceed the customers expectations with their post sale experience. Update: I received an email from the company acknowledging the problems but offering nothing but excuses. I was told that the brown and black string is sold out, yet remains available for purchase from their website even now. And the missing silencers, instead of saying "were sorry, we'll get them out to to ASAP, she wrote, "they will be happy to send them to me WITH MY NEXT ORDER!" I replied asking for them to be sent without any additional order or for a refund. I will continue to update this review until the issue is resolved. The pre-sale communication and consultation was really very good. I appreciated the quick responses to my questions. Unfortunately the same quality of communication does not continue once the sale has been made. I had a couple of small issues with my order (missing accessory and wrong color of additional Fleming twist string), nothing too big, but I did hope to at the very least get a response from the company. I sent the email using my existing email correspondence chain as well as through the companies contact Web form. Crickets. Too bad because it sours what was otherwise a very good purchasing experience.

I still don't have the arrow.

I still don't have the arrow.. will not accept them now bought them somewhere else.. starting to think this was a scam. It should not take a month to get arrows no matter the time of year or where they are coming from. Was offered and excuse not a solution.

Cool and pretty legit

Nice fresh out package put it together and got to shooting

good price

good price, good quality product, fast shipping