Tracelo (tracelo.com) has a 4.6 out of 5 rating on OK.one, based on 229 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
C
Cheryl Nez · 1 review · Experienced 2026-08-05 ·
★★★★★
Good job and everything
Reply from Tracelo2026-08-05
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Z
Zikhona · 1 review · Experienced 2026-08-05 ·
★★★★★
Good
Nothing yet
S
Sid · 1 review · Experienced 2026-08-05 ·
★★★★★
Great things
Reply from Tracelo2026-08-06
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
S
Steve · 4 reviews · Experienced 2026-07-16 ·
★★★★★
AVOID THIS COMPANY
AVOID THIS COMPANY. They take your money but provide no service; a scam in my opinion. No location provided for me despite them taking my money.
I requested a refund but no they wouldn’t do that.
I could not expect a location to be provided, I was told (after they took my money) until the phone I was searching for received this company’s contact (that’s if the request doesn’t go to spam, unwanted or gets rejected/screened out) and then the person who has the phone has to consent to the location being provided - USELESS when the phone is lost or stolen etc WHICH IS WHY I NEEDED TO TRACE THE PHONE!!! The scummy thief won’t consent obviously.
My assessment of my experience: Rip off no-service crappy company.
Look at all the automated, no effort, responses to the multiple, other negative feedback.
Unprofessional and they clearly don’t seem to care as long as they get your money when you are vulnerable - shameful!
Reply from Tracelo2026-08-07
Dear Steve,
We're sorry to hear about this and would like to investigate this case properly. Please contact our success team through the email below:
👉 [ [email protected] ]
Please include the email address associated with your account and the following reference number 6095316SE so we can identify the case in a timely manner.
Best regards,
Tracelo Team
Good and fast experience. Would recommend to anyone.
Reply from Tracelo2026-08-06
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
D
Din Ahmetović · 1 review · Experienced 2026-08-04 ·
★★★★★
best expirience ever
Reply from Tracelo2026-08-04
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
D
Daniel Gazzola · 1 review · Experienced 2026-08-04 ·
★★★★★
Made me
Made me fill this out
D
Dr Suresh Mason · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Simple to use
Reply from Tracelo2026-08-04
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
S
Sophie Davis · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Really good
Reply from Tracelo2026-08-04
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
A
Anna Simonyan · 1 review · Experienced 2026-08-05 ·
★★★★★
Good
Good, fast,
Reply from Tracelo2026-08-04
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
M
Mike · 1 review · Experienced 2026-08-04 ·
★★★★★
Good
Good option fast and quick and affordable
Reply from Tracelo2026-08-05
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
W
Wendy Le Moullec · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Bof…
Beaucoup de mal à l’application.
Reply from Tracelo2026-08-07
Chère Wendy,
Merci pour votre avis. Nous sommes désolés que votre expérience n'ait pas été ce que vous espériez. Veuillez contacter notre équipe de succès client via l'email suivant :
👉 [ [email protected] ]
Nous aimerions beaucoup comprendre ce qui s'est mal passé et y remédier !
Cordialement,
Tracelo Team
B
Brenda美国 · 3 reviews · Experienced 2026-08-03 ·
★★★★★
Easy access and process
Reply from Tracelo2026-08-04
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
Dear Customer,
Thank you for taking the time to share your feedback. We are delighted to hear that your experience with us met your expectations, and we truly appreciate your kind words.
Your satisfaction is our highest priority, and reviews like yours inspire us to continue maintaining the highest standards of service.
Kind regards,
Tracelo Customer Success Team
M
Michael美国 · 1 review · Experienced 2026-08-03 ·
★★★★★
Show me the location and then I'll give…
Show me the location and then I'll give you a review
Reply from Tracelo2026-08-04
Dear Michael,
Thank you for your feedback. We're sorry the result wasn't what you were expecting. Location accuracy can depend on a number of factors, and we'd like to look into your specific case. Please reach out to our customer success team via the following email:
👉 [ [email protected] ]
We will investigate the case and get back to you.
Best regards,
Tracelo Team