Turcamart

We're sorry to hear that the first package did not meet your expectations. After receiving your feedback, we contacted you immediately and sent a replacement package. We're pleased that the replacement arrived in much better condition and that you were satisfied with it. Green plums are a highly seasonal and delicate product, and despite our careful selection and packaging process, occasional issues can occur during transit. When they do, we always do our best to make things right for our customers. Thank you for giving us the opportunity to resolve the issue. If your overall impression of our service has changed following the replacement, we would be grateful if you would consider updating your review to reflect your complete experience with us. We truly appreciate your feedback and your support.

Dear Dina, Thank you for sharing your experience. We take every review seriously, and we want to respond to each of your concerns openly — not only for you, but also for anyone else reading this who may have similar questions about how we ship our products. We have also reached out to you directly via email with a personal resolution. We hope you've had a chance to read it. — On refrigeration and food safety — Pınar Light Mayonnaise is a commercially sealed, shelf-stable product. Like Hellmann's, Best Foods, or any major supermarket mayonnaise brand, it is stored and sold on regular grocery shelves — not in a refrigerated section — until the jar is opened. The label reads "After opening, keep in the refrigerator between +4°C and +10°C," which means refrigeration is only required once the seal is broken. Because of this, ice packs were not included in your shipment — they would have been unnecessary for an unopened jar, and would have added unnecessary weight and cost. An unopened jar of commercial mayonnaise at room temperature is completely safe. We also want to address your concern about the sun and the warmth of the package. Our records show that your delivery was completed at 11:40 AM, when the outdoor temperature was 66°F (approximately 19°C) — which is essentially typical indoor room temperature. 11:40 AM is also well before the afternoon heat peak. Even setting that aside, the USDA's food safety "danger zone" applies to perishable items requiring refrigeration — which an unopened, shelf-stable jar does not. We regret that this information wasn't prominently displayed at the time of purchase. We are working to add clearer storage and shipping notes to our product pages so future customers can shop with full confidence. — On the styrofoam packaging — We genuinely appreciate your environmental concern — it's one we share. We want to be transparent about why foam was used: your order included a glass jar, and the expanded polystyrene (EPS) cushioning was there specifically to prevent it from breaking during a long international shipment. Arriving intact matters to us and to you. Regarding California's SB 54 legislation (as your address is in CA): the law bans EPS food service ware — single-use items like takeout containers, disposable cups, and plates. It does not apply to protective packaging materials used to ship fragile products such as glass jars. Our packaging was fully compliant with California law. That said, we acknowledge that "legal" and "ideal" are not always the same thing. We are actively researching more sustainable protective alternatives for glass items, and your feedback is part of what drives that effort. — On where we ship from — Turcamart ships orders directly from Türkiye — not from New Jersey or any other US location. We are a Turkish grocery store in the truest sense: our products are sourced and shipped straight from Türkiye. We do not believe we have stated or suggested otherwise anywhere on our website, but if that impression was created somehow, we sincerely apologize and will review our messaging to make this clearer. This is also why our products are authentic — they come directly from the source. — Our commitment — Dina, we're sorry your experience didn't reflect the care we put into every order. We've sent you a personal message with a goodwill offer, and we hope to have the chance to make this right. To anyone else reading this review: we stand behind the safety and quality of our products, and we are always available at [email protected] for any questions before or after your purchase. Warm regards, Turcamart Customer Service Team