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Money & Insurance

U.S. Gold Bureau

102 reviews

4.8102 reviews
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About U.S. Gold Bureau

Data updated
Website
usgoldbureau.com
Category
Money & Insurance
Location
United States · Leander
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
50% (1/2)
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Is U.S. Gold Bureau legit?

U.S. Gold Bureau (usgoldbureau.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.

What people say

A
Air Doug · 3 reviews · Verified · Experienced 2026-06-17 ·

Generally great to deal but beware

I really appreciated the personal interaction and follow-up to get the deal done. I also thought they did a great job quickly working through a hiccup on the side of the third-party company that holds the IRA funding the bullion purchase USGB was able to get info and resolve a bottleneck when I was unable to do so directly. Generally I thought their prices were okay except for the proof sets. However, there was a really hard sell for the Eagle proof sets, which carry a really high premium. I eventually partially gave in for the sake of diversity, but now wish I hadn't. The stated tax advantages are illusory and, in fact, are the opposite.

C
Cheryl Lewis · 2 reviews · Verified · Experienced 2026-06-16 ·

Great delivery.

H
Hunt Palmer-Ball · 3 reviews · Verified · Experienced 2026-06-16 ·

Well what made my experience great is…

Well what made my experience great is the caring and hard work young lady named Rhonda HeneryShe is great considerate and my wife and I justLove her and everything she does for us.I will say thisI and I believe that communication between purchasing and shipping needs to keep Rhonda in the loop when it comes toany correspondence about my metals,in fact from now on I only want Mrs Henery to tell me about anything that is going on with my metals. Not purchasing not shipping or anyone else. Just Rhonda. Make sure the right person gets this message. She is my rep and that is what I Wants. Also you need to keep up with other dealers and provide your customers the perk of having savings accounts, like other dealers. Thanks H.P.B.

M
Michael Byokawski · 3 reviews · Verified · Experienced 2026-06-16 ·

I enjoy working with Mathew

I enjoy working with Mathew , he always knows what i need with the money i have to spend , I enjoy our chats

T
Tony Jones · 2 reviews · Verified · Experienced 2026-06-16 ·

great service.

S
Sabry Alsharkawi · 5 reviews · Verified · Experienced 2026-06-16 ·

Professional sales people with helpful…

Professional sales people with helpful advice.

B
Bruce · 10 reviews · Verified · Experienced 2026-06-16 ·

I’ve been doing business with the U.S

I’ve been doing business with the U.S. Gold Bureau for over ten years and I’ve always been very happy with them. The service has always been great and my orders always arrive on a timely basis. My representative calls me whenever an opportunity comes up that he thinks I’ll be interested and when I call him he responds quickly. I strongly recommend the company to anyone looking for a reputable precious metals dealer.

R
Robert Blair · 1 review · Verified · Experienced 2026-06-16 ·

My contact over the years Robert

My contact over the years Robert, has been terrific. This year was no exception. I changed my order and he took care of it without missing a beat.

c
customer · 3 reviews · Verified · Experienced 2026-06-16 ·

The sales person a deal with Tracy…

The sales person a deal with Tracy Henry is professional, friendly, and informative. The staff is friendly and helpful. I trust USGB and it’s staff.

S
Sylvia and Alexander P · 2 reviews · Verified · Experienced 2026-06-15 ·

Trusted Wealth Protection

My go to place to buy and sell gold and silver. Great customer service, fantastic guidance to growing and protecting my investments.

J
Jeanne McMullin · 2 reviews · Verified · Experienced 2026-06-15 ·

Ease of purchase

Ease of purchase. Great selections. Great prices. Superior customer service.

M
Michael Bredemus · 1 review · Verified · Experienced 2026-06-15 ·

Incredible service and follow-up

A
Andrea Prizio · 1 review · Verified · Experienced 2026-06-15 ·

When I got my package

When I got my package, I was relieved that made it good enough

M
Miguel A Martinez · 1 review · Verified · Experienced 2026-06-15 ·

Final verdict is not in yet.

B
Bob Janis · 1 review · Verified · Experienced 2026-06-15 ·

You have people who are always helpful.

N
Norvin Bricker · 1 review · Verified · Experienced 2026-06-15 ·

I received a different salesperson.

J
JACK FLAJOLE · 2 reviews · Verified · Experienced 2026-06-15 ·

I ordered the coins almost 2 weeks and…

I ordered the coins almost 2 weeks and still no coins. I thought that the shipping link was a few days?

Reply from U.S. Gold Bureau2026-07-01

Good afternoon, Jack, Thank you for your feedback. I have attempted to reach you a few times to discuss and resolve this matter. At your earliest convenience, please contact me directly so we can move forward. I look forward to speaking with you. Alexis, US Gold Bureau Customer Service Lead 800.775.3504 opt 2

N
Nevada & Wendy Jorgenson · 2 reviews · Verified · Experienced 2026-06-15 ·

Silver is King

Cass is great to work with!

T
Theodore Reed · 1 review · Verified · Experienced 2026-06-15 ·

very good service

M
Marilyn H · 2 reviews · Verified · Experienced 2026-06-15 ·

I have always felt very comfortable…

I have always felt very comfortable making my investment decisions at the U.S. Gold Bureau, because all of my questions were answered very professionally and I was able to discuss all aspects of my transaction with them.