U.S. Gold Bureau (usgoldbureau.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
I really appreciated the personal interaction and follow-up to get the deal done. I also thought they did a great job quickly working through a hiccup on the side of the third-party company that holds the IRA funding the bullion purchase USGB was able to get info and resolve a bottleneck when I was unable to do so directly. Generally I thought their prices were okay except for the proof sets. However, there was a really hard sell for the Eagle proof sets, which carry a really high premium. I eventually partially gave in for the sake of diversity, but now wish I hadn't. The stated tax advantages are illusory and, in fact, are the opposite.
Well what made my experience great is the caring and hard work young lady named Rhonda HeneryShe is great considerate and my wife and I justLove her and everything she does for us.I will say thisI and I believe that communication between purchasing and shipping needs to keep Rhonda in the loop when it comes toany correspondence about my metals,in fact from now on I only want Mrs Henery to tell me about anything that is going on with my metals. Not purchasing not shipping or anyone else. Just Rhonda. Make sure the right person gets this message. She is my rep and that is what I Wants. Also you need to keep up with other dealers and provide your customers the perk of having savings accounts, like other dealers. Thanks H.P.B.
Bruce · 10 reviews · Verified · Experienced 2026-06-16 ·
★★★★★
I’ve been doing business with the U.S
I’ve been doing business with the U.S. Gold Bureau for over ten years and I’ve always been very happy with them. The service has always been great and my orders always arrive on a timely basis. My representative calls me whenever an opportunity comes up that he thinks I’ll be interested and when I call him he responds quickly. I strongly recommend the company to anyone looking for a reputable precious metals dealer.
I ordered the coins almost 2 weeks and still no coins. I thought that the shipping link was a few days?
Reply from U.S. Gold Bureau2026-07-01
Good afternoon, Jack,
Thank you for your feedback. I have attempted to reach you a few times to discuss and resolve this matter. At your earliest convenience, please contact me directly so we can move forward.
I look forward to speaking with you.
Alexis,
US Gold Bureau Customer Service Lead
800.775.3504 opt 2
Marilyn H · 2 reviews · Verified · Experienced 2026-06-15 ·
★★★★★
I have always felt very comfortable…
I have always felt very comfortable making my investment decisions at the U.S. Gold Bureau, because all of my questions were answered very professionally and I was able to discuss all aspects of my transaction with them.