Vivint Solar

I had solar panels on the front side of…

I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

Had my security unit installed for my…

Had my security unit installed for my business wow horrible company to deal with mislead about a contract stay awayfrom Vivint

We have had Vivint Solar for a few…

We have had Vivint Solar for a few years now and been very happy with everything from the consultation, installation and system maintenance. We were notified about a potential issue about 6 weeks ago and someone came to our home and checked to be sure our system was working efficiently. We had gotten a new router and didn't realize we should have notified Vivint. Great that they noticed something not right on their end and notified us immediately.

Savings with Vinit

System is performing and saving on power costs.I did not install a total power consumption replacement, but a system that handles the LOAD during the day, reducing the high cost electric. The only 2 issues I have had were with communication of solar system to the monitoring center that was initially performed with connecting to my wifi. As additional technology options became available, a new module in the control panel was installed that uses cellular as the connection to the monitoring center. Future problems are avoided and removes an entry point to my network - Thank you! I am a retired IT Security Specialist... :)

Vivint Solar is a good solar Co.

Vivint is good, just wish they already had a battery solar storage, for electricity I don't use at the end of the month.

It took over a year to finish putting…

It took over a year to finish putting up animal guard the service tech where good just the people that schedule the job goofed up

I’ve been a Vivint Solar customer for…

I’ve been a Vivint Solar customer for several years. The installation was seamless and the ongoing service has been great. I save so much in energy costs. I’m glad I made the decision to have Vivint install the Solar Panels.

We still have a big bill

Best $ spent

Best $ spent! And I tried to run the sales guy away!! At first!

Excellent customer service

Very good service

Okay

Okay is the best I can say. Your sales and referral system leave a bunch to be desired. The billing notice should reflect KW’s produced, $/¢ rate per and total.

Excellent interaction.

A lot of savings

A lot of savings, and the most important item: CLEAN ENERGY

best service

Have nothing but positive comments to…

Have nothing but positive comments to relate about my experience with Vivint during and after the installation. I've had the system for over 3 years now and have no regrets. Continually recommend to others. It's such a no brainer in my opinion I just don't know why more people have solar panels.

Unacceptable maintenance and service

It has been 3 weeks that we have been trying to get our issue resolved with Vivint Solar. We have multiple leaks in our roof and need our system removed in order to get our roof replaced. It has been nothing but being on hold for hours and told they would call back which never happens. We have been given the run around and they have refused to give us a supervisor to speak with. They keep blaming covid-19 but they are essential workers and they are the only solar company that fir-load their employees. We have had third party companies offer to remove the panels but Vivint will not pay them for the work. Bottom line, they loose money removing and reinstalling the panels while our house gets damaged. This is unacceptable and a breach of contract! If you read other reviews this was an issue before covid-19 with Vivint Solar.

Don't buy Vivint Solar - Terrible customer service.

One of the things that were important to us was service AFTER the sale. Vivint says you must have a broadband connection because the system is being constantly monitored, and they will call YOU if there's an issue. Our system was down for a week before I discovered it myself. Now they say it is our responsibility to manage our system! Also, the tech that came out said there are only TWO SERVICE TECHS for the entire state of Utah! What happens the next time there's a hail, wind or lightening storm? They also say that everyone that comes to the home is a Vivint Employee and they don't sub-contract. Which means if there is a hail or wind storm, it will be months (or years!) until they can get around to fixing my system. They misled us throughout the process. Actually, I should say ‘we’ as I was a Vivint Solar Salesman! I was trained to tell customers things that I knew were untrue.

I wish they would keep appointments and return phone calls.

I will break this down into days. Day 1: They came out to install the panels, did not go over the plan with me and put the panels on a different side of the house from which I was told. They did not finish and told me they would come back in a week. Day 2 (week later): No one shows up, no one answers my calls, no one returns my messages. I had to call my sales person to get a contact number for anyone. Day 3 (the next week): The crew shows up to finish the job, but they were never told they were moving panels. They thought they were putting in a fresh install, so nothing was done. Day 4 (another week later): the job is finally finished. Day 5: (two weeks later): No one shows up for my inspection for which I was told I had to be home for so I took a day off work. Once again, no one answers my calls or returns my phone calls. At this point I started working with someone else from Vivant to get my roof fixed. Each time I called, I was told they were out or on another line and they would call me back. If I got called back it was days, if not weeks, later. After 6 weeks, my roof was fixed, but I didn't know it. No one notified me they would be working on my roof. They came and went while I was at work and it wasn't until I called them a week later for an update did they tell me the job was done. We are now at 3 months after the initial attempt to install my panels. I call to ask about my inspections. I was told the initial inspection failed (funny because no one ever showed up to the inspection) and the paper work had to be resubmitted to the Village. Was this done right away? No it was done two months later. Then I had to wait a month for it to get approved and, once again, I was the one who had to call to check up on it. We are now four months from the initial install and Vivant is still using the wrong contact number even thought I have called and changed it three times. They have scheduled an inspection that they claim I have to be home for, but didn't check with me. So someone is coming to my house today, but I won't be there. The customer service is absolutely terrible, and if I have to take off one more day of work for my panels it will be to take them down.

Disappointed time & time again

Vivint Solar has disappointed us time and time again. If there was a way to get out of the loan for it, we would discontinue service ASAP. First, the install was not done properly and they are arguing that it's our problem to fix. Their tech nailed something into our wiring which is causing a fire hazard that they won't fix. They're saying we have to prove it. This will require ripping out the ceiling. The lights were working perfectly before the install and went out after solar was installed. It took MONTHS to even get someone to respond to us after we escalated the case. Still, no help, no resolution. We have also been paying $125 per month and the offset has been only $48 on average. We're basically paying MORE for the solar rather than realizing any savings. There is no way to see what your monthly offset is in billing either, which requires extra work to call and ask what was generated. It's a total racket....at least in our experience.

It's hard to imagine that a company…

It's hard to imagine that a company could go to the trouble of existing without caring about customer support service. It feels like the goal was to get the money and that was it...goal accomplished. The long range goal of a company with good customer service is to keep the customers they have instead of looking for new ones every year. Vivint kept us on hold over 30 minutes each call for a total of 4 hours after an endless line of poor English speakers could not manage calls or get us to support. Their staff refused to transfer us to the US which is a federal law. We got no help until the 5th hour. Someone was to come out, but they were two days late. They were to call back in 24 hours and two days later we are still waiting. If you are more patient than I am, this might be a great match.