Fine
Good and trendy products made in France
About Volte
Data updated- Website
- volte.shop
- Category
- Hobbies & Crafts
- Location
- United States · Sablé sur Sarthe
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 0% (0/24)
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Is Volte legit?
Volte (volte.shop) has a 2.1 out of 5 rating on OK.one, based on 33 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Avoid!
Worst customer service I've ever dealt with (if they can even call themselves that) - dress did not arrive even though I ordered weeks in advance. Would not offer a refund only credit. This is the 2nd time this has happened now. Will not be shopping here again
Terrible.
I hired a dress for my wedding day, for my mother. After receiving confirmation via email, I then received another email 48 hours later advising the dress wasn't available. Customer service is rubbish, they gave absolutely zero flicks about this and basically said not our fault. Use GlamCorner, much nicer & RELIABLE.
Avoid this retailer
Avoid this retailer. I rented a dress for a special occasion and upon opening the dress I noticed this dress is quite faded. Totally understandable for a dress that has been worn many many times, but this should not have been rented out for full rental price without disclosure of the fact that the dress, which is a very vibrant, lovely pattern, is very faded. The dress looks like instead of being handwashed or dry cleaned, it has been washed in the washing machine.....many, many times. I believe this dress should be retired from the rental market or rented as a discount due to the discrepancy in the colour. I approached customer service to say that this dress does not fit the standards I was expecting a vibrant dress and was hoping to get either a partial refund or I'm happy to send it back unworn for a full refund. Customer service 0/5 stars if I could. Basically said 'not my problem' and that they couldn't do anything about it. The staff member was unable to offer me: a partial refund, a full refund OR the details of anyone I could file a complaint with. Terrible experience
i hired a dress for my formal on…
i hired a dress for my formal on saturday. i had hired the black rat and boa dress months before so i could plan ahead. on thursday( day before i was getting the dress), she cancelled on me with a passive email. do not recommend. NOT RELIABLE
I went to rent a dress for a cocktail…
I went to rent a dress for a cocktail evening, I rented a dress two weeks in advance... two days later I got a text from The Volte saying that the dress was unavailable to which they gave me a discount code to rent another dress.... I emailed to enquire about a refund and even chatted with their website chat bot and nothing... there was a lack of communication and horrific customer service!! With as many dress rental services as there out today, you'd like to think The Volte would at least prioritise customer service as they do taking your money..... I am honestly so disappointed and do not recommend renting from them ever! trust me and listen to the reviews because I didn't.
No communication
I have an event to go to tomorrow and placed an order back in September which was confirmed. Just found out today the lender no longer has the dress and I'm now without an outfit and will be waiting 5-10 days for a refund. Only found out because I emailed The Volte and the lender asking for a tracking number. Terrible service.
Stay Away
Wish I’d have read these reviews. I ordered 2 weeks early and just found out my dress is not coming. No apology at all. Shocking customer service. Left without a dress 2 days before my event. Disappointed and will only use Glam Corner or Designer ex from now on.
Do not use this company
Do not use this company. Its fine if things work but hopeless when they don't. Dress never arrived. Useless support. How can you run a marketplace with no systems and customer service? Its all you have going for you. Maybe use some of the $4m you raised from VCs to implement systems to track dresses, hold lenders accountable and actually provide customer service. There is no real time chat function just a bot who emails the off shore Zendesk. All I got after 24 hours was a response that lender hasn't replied and no response when I asked for refund.
Crap
I did not receive my dress at all, it was never even posted. The lender was unresponsive and the customer service was poor and would take almost a day to respond. They also don’t have a phone number so the o my way you can contact them is through a chat to a robot that only has automated responses for lenders or an unmonitored email address.
Poor quality and bad customer service
Received a dress rental and the quality of the dress is so poor. When you’re spending close to $100 for a dress you won’t even own and simply hire for an event it is so disappointing to find the quality coming through as it did. The inside lining of the dress was coming apart so the wiring was stabbing into my chest. In addition to this, the outside stitching of the dress has come apart from sections. When I contacted the lender, she never replied and when I contacted the volt to query either a credit to use on another dress or a refund they wouldn’t help me as they said it is dependent on whether the lender approves the request. Absolutely poor service in my opinion. Now I’m down ~$90 with no dress for my event. Would not recommend!!!
Dress was never sent
Never again would I contemplate using The Volte. It’s a great concept but you have despicable people that do not honour the terms and conditions of the contract. I have spoken to other people and they have had the same experience as me - dress did not arrive. I hired this dress for my sons 21st. So disappointed ☹️
Great Team
Nice team and good advise. Lovely products. Good quality