Wantable

Hi Ann! We’re really sorry this has been so frustrating, especially after having good experiences with us before. We completely understand how upsetting it is to be charged when you’ve been trying to return items but didn’t have the label to do so. Our team has been handling a high volume of requests, which caused delays, but we know that doesn’t make this situation any easier on your end. We sincerely value your efforts to reach out to us and would like to make this right for you! We’ve just sent you an email with your return label, and you can go ahead and use the original box your items came in to send everything back. In that same email, we’re also asking you to confirm which items you’d like to keep, so we can manually review your order and process the appropriate refund as quickly as possible. If anything feels urgent or you run into any issues about getting a response to your email, you’re always welcome to reach out through other channels, like calling us at 855-926-8225 or sending a DM on Facebook or Instagram. We’re here and ready to help. We truly value your time and want to make sure you’re supported every step of the way.

Hi Jennifer! We’re really sorry to hear about your experience, especially with the delay and the missing refund. We completely understand how frustrating that must feel, particularly after being told it would be taken care of. Our team has been handling a higher volume of emails, which has unfortunately caused delays in follow-ups, but we know that doesn’t excuse the lack of timely resolution. We’d truly like the chance to make this right for you. Please reach out to us directly by calling us or sending a DM via Facebook or Instagram, and we’ll prioritize reviewing your case and getting the correct adjustment processed. We appreciate you bringing this to our attention and want to restore your confidence in us.

Hi Amanda! We’re really sorry to hear this, especially coming from someone who’s been with us for years. We completely understand how frustrating and concerning this must feel, particularly when it involves a large charge, and you’ve already returned everything. It sounds like you did everything right by reaching out right away and returning the items promptly, and we appreciate you staying in communication throughout that process. Our team has been working through a higher volume of emails recently, which has led to delays, but we know that doesn’t make the lack of timely updates any less frustrating. We do want to reassure you that once returns are received and processed, refunds are issued accordingly. In some cases, delays can happen if packages are still in transit or awaiting processing at our warehouse, but this is something we’d absolutely like to look into more closely for you. If you haven’t been able to get a clear update via email, you’re always welcome to reach out through other channels like phone, Facebook, or Instagram DMs. We’ll be happy to assist you directly and make sure your concern is fully addressed. We truly value your long-time support and want to get this resolved for you as quickly as possible.

Hey Courtney! We’re really sorry to hear this has been an overwhelming experience for you, especially from someone who’s been with us for a while and hadn’t run into issues before. We completely understand how frustrating and concerning this must feel, particularly when it involves being charged for an item you know you returned. You’re absolutely right. Situations like this should be handled quickly and clearly. Our team has been working through a higher volume of emails, which has caused delays, but that doesn’t take away from the importance of your concern or the experience you’ve had trying to get a response. We want to reassure you that this hasn’t been ignored. Based on what you’ve shared, it sounds like there may have been a discrepancy when your return was processed. Our returns department likely thought that because it wasn't in the package sent back, they thought you had kept it. We reviewed this and made the necessary adjustments on our end. Please expect a refund for the charge on the Valencia Jacket in Sea Glass. We’ll be sending you an email shortly with an update once this has been reviewed, so you have clear confirmation as well. We also added additional things that would improve your experience moving forward. We truly regret that this experience led you to cancel, especially after previously enjoying the service. Your feedback is heard, and we appreciate you giving us the opportunity to make this right.

Hi Hannah! We’re really sorry to hear how stressful and frustrating this situation has been, especially while you were out of the country. We completely understand how concerning it is to see a charge like that when you were expecting your return to be handled. We do want to help clarify what may have happened. While we’re always happy to extend return dates when needed, the package does still need to be scanned by USPS for it to be recognized in our system as “in transit.” If it isn’t scanned, the system may automatically process a charge once your returns are overdue, even if a pickup was scheduled but not completed. We understand how frustrating that can be, especially if the pickup didn’t happen as expected. If the pickup option isn’t reliable in your area, you can also return items by dropping them off at your local post office or nearest USPS drop-off point and requesting a receipt: this helps ensure it’s properly scanned right away. We also tried to locate your account using your Trustpilot profile, but weren’t able to find a match. We’d really like to look into this further and get it sorted for you. Please consider giving us a call at 855-926-8225 or reaching out via Facebook or Instagram DMs with your account details so we can review everything and assist you directly. We truly want to help make this right and appreciate you working with us on this.

Hi Chelsea! We’re really sorry to hear how frustrating this experience has been, especially after you made the effort to return everything so quickly. We completely understand why this situation feels upsetting, and we truly want to help get this resolved for you. First, we wanted to clarify that canceling your subscription doesn’t automatically cancel an order that has already been placed or processed. Orders already in progress would need to be canceled directly with our team, which may be why the shipment still went out. We understand how that can be confusing, and we’re sorry that wasn’t clearer at the time. We did try to locate your account using the information on your Trustpilot profile just so we could fix everything regarding the item that you were billed for, but unfortunately, we weren’t able to find a match. To help get this sorted as quickly as possible, we recommend reaching out through another channel. You can give us a call at 855-926-8225 or send us a message via Facebook or Instagram DMs with your account details so we can locate your order right away and review the return and charge. We really appreciate your patience and the chance to make this right.

Hi Lynda. We’re really sorry for how this experience felt, especially after you were excited to try the service. We completely understand how confusing and frustrating it must have been to have your order canceled without a clear explanation. In situations like this, our system may attempt a pre-authorization on the card on file before an order is processed. This is a standard step we use to help protect against unauthorized transactions and ensure everything goes smoothly. If the card can’t be successfully pre-authorized, whether due to insufficient funds, card details, or other verification factors, the order may be automatically canceled, and any styling fee is refunded. We understand that this may not have been clearly communicated, and we’re sorry for the confusion it caused. We truly appreciate you considering Wantable and giving us a try. In the meantime, we hope you’re able to find a styling service that better fits your needs, and we wish you all the best.

Hi there! We’re really sorry this has been such a frustrating experience, especially after giving us another chance. We completely understand how upsetting it is to deal with billing concerns more than once. It looks like the $25 promo may not have applied when placing the order, which can sometimes happen depending on how the order is processed. When that occurs, our team can step in to review and manually apply any eligible credits. We just want to make sure it’s handled correctly for you. We also understand your concern about being charged before seeing the credit reflected. Charges are based on what’s confirmed at checkout, but we should still follow through on any promised adjustments, and we’re sorry this hasn’t been resolved yet. Regarding the missing item, you should never be charged for something you didn’t receive, and we want to make sure that’s properly addressed. We’d really like to review everything and get this fully sorted for you. Since email has been difficult, please give us a call at 855-926-8225 or DM us on Facebook or Instagram with your order details. We’ll take a closer look and make sure your refund, credits, and missing items are handled properly.

Hey Victoria! We’re really sorry to hear about this experience. Finding a hole in a sweater after only wearing it a couple of times, especially when you followed the care instructions, would be disappointing for anyone. We completely understand why that left you feeling frustrated. We work with many trusted brands and aim to send pieces that customers can enjoy for a long time, so hearing that an item didn’t hold up the way it should is something we take seriously. We’ve shared this with our team so they can review it and ensure it meets our quality standards. We want to make sure we’re sending you clothing that lasts long term, and we truly appreciate you bringing this to our attention. When concerns like this are escalated, they’re reviewed by a specialized team so we can determine the best resolution. That said, you shouldn’t have been left waiting without an update, and we’re sorry for the delay. Our email team has been working through a higher volume of requests recently, but we know that doesn’t make the wait any easier. We’d really appreciate the opportunity to look into this further and help make it right. We have located and responded to your email and will look into working on this with you. We’re truly sorry this experience led you to cancel, and appreciate you bringing it to our attention. We hope the solutions we offer will help regain back your confidence with us.

Hi Laura! We’re truly sorry for how frustrating this experience has been. Finding a hole in a sweater you were excited to wear, especially after deciding to keep it, is so disappointing. We completely understand why that would feel upsetting. Our customer service team has been handling a high volume of requests recently, which caused delays in follow-ups. That’s not the level of communication we aim to provide, and we sincerely apologize for the wait. We did review and resolve your concern, and you should see our updated response in your Instagram DMs. A return label has been provided, and once your returns are processed, your refund will be issued. We’ve also added a store credit to your account as an apology for the inconvenience and delay. We never want you to feel unheard or disrespected. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right.

Hi Mary! We’re truly sorry this has been your experience. We completely understand how frustrating it is to pay for an item, wear it once, and then notice damage, especially when you’ve been waiting weeks for a clear resolution. That’s not the level of follow-through we want you to feel. When a case is escalated, it’s typically sent to a specialized team for review, but we know that without timely updates, it can feel like nothing is happening. Our email support team has been working through a higher-than-normal volume of requests, which has unfortunately led to longer response times. That said, your concern absolutely deserves attention. If you’d prefer to return the item, we can certainly help with that. We’d also love to step in directly and review your case to get this resolved as quickly as possible. Please feel free to give us a call at 855-926-8225 or send us a DM on Facebook or Instagram with your order number and details so we can take over right away. We appreciate your patience and truly want to make this right.

Hi Marcia! We’re so sorry this has felt like such a frustrating cycle. Anyone would be upset seeing shipping emails continue after canceling, especially when you were trying to stop it. Because it’s our busiest season, our email team has been handling a high volume of requests, but we’re happy to clarify what happened and to get this sorted out. First, if an order is already in styling or fulfillment, it can still ship even after a cancellation request. Once returns are scanned and processed, charges for unkept items are reversed. In your case, it looks like the post office sent the package without an initial scan, which triggered the billing notice. Since we can see your return is on the way, we’ve taken care of this to stop further notices. For future returns, we recommend asking for a receipt to confirm the scan. That can be a form of assurance that your returns are taken care of. You can also reach out to your post office or USPS if you didn't receive an activation email. If you ever need quicker help after emailing us, you can DM us via Facebook or Instagram or call 855-926-8225. Hope this helps!