We Buy Any Car® USA

Hi Phyllis, We're sorry your sale didn't deliver the five-star customer service experience that webuyanycar.com is famed for. Reading your review, and the notes on your file, the shortfall is ours, and we apologize. Our team should have done better and we are investigating to understand what went wrong so we can address that. Selling a vehicle under a Power of Attorney carries specific requirements, and it is our job to identify them and explain them to you as early as possible. That did not happen the way it should have, and it left you with less time than you deserved to get everything in order. On timing, our mobile buyers work to morning or afternoon windows rather than fixed appointment times. Much like a home delivery, this lets us plan efficient routes and reach as many customers as possible in a day. We know a window asks more of your morning than a set time would, and we don't take that for granted, but our team should have called you to let you know the approximate time and if that did not happen, we will address that directly. We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our Lancaster team is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com. Warmest regards, Jeremy, on behalf of webuyanycar.com

Update 7/31/2026 Hi Edwyn, Thank you for taking the time to speak with our team — we really appreciate it, and we're glad we had the chance to connect and hear that your experience at our Delray Beach branch was a positive one. If you'd like to reflect that in your rating, you're welcome to update your review directly on Trustpilot whenever it's convenient — there's no need for a new link, you can simply open your original review and adjust it. Thanks again for choosing webuyanycar.com. We look forward to the chance to help you again. Warmest regards, Jeremy, on behalf of webuyanycar.com - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hi Edwyn, Thank you for the kind words and for choosing webuyanycar.com. We're glad the process was easy and that you felt you got a good deal at our Delray Beach branch. That said, a three-star rating tells us we fell short of the five-star customer service we hold ourselves to. We've looped in the Area Manager responsible for our team in Delray Beach, who will check in to understand where we could have done better. If there's anything you'd like to share in the meantime, we'd love to hear it at [email protected] so we can make it right. And if you meant to rate us a little higher, we'd be grateful if you'd consider updating your review. We look forward to the chance to help you again. Warmest regards, Jeremy, on behalf of webuyanycar.com