Whole Foods Market (wholefoodsmarket.com) has a 1.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
I've been using Whole Foods (Amazon) for about a few months now...I have some health issues where I was in hospital for 3 months and need some help around the house..Whole Foods is a big help where I have someone to cook..Their prepared foods are awesome and I just pop in microwave or in oven.Delivery is mostly the same..They put right at front door and I am good to go..Don't understand the bad reviews...Thank You
I bought an item ridiculously overpriced, of course. It spoiled within a couple weeks, months before the "use by" date. I returned the item with my receipt. The clerk told me that it was three days past the time (30 days) that I could return it. I explained that I live out of town, so I don't get to the store often. It is interesting that Whole Foods is associated with Amazon. Amazon has a great return policy, while Whole Foods has a terrible one. The fact that I had the item to show it was spoiled, I could show the expiration date on the item, and I had the receipt, just three days past their so-called return policy is extremely unfriendly customer service, and I will not be returning to the store. We have many other options, like Sprouts, Natural Grocers, and others that I will be making use of instead. I can see from the reviews that there are many others that feel the same way I do!
I just want to say that the "365" products are very good. Especially the tartar sauce! My favorite. Not sweet, not too "pickley" Just right. IMO. Try it!
Whole Foods is Overpriced and Service is below average. The Prime "discount" never works and is a huge hassle not worth having. We've cancelled Amazon prime and im never going back Whole Foods overprice, overrated market,
Knew it would happen and watched as their core values were tossed out. Most products moved to big agri-businesses (career was in food purchasing, so know exactly why - big bucks available for placement and private label). First warning: Cheerios in prime, eye-level shelf space. Watched conventional produce far outstrip organic AND they use Apeel. Reusable bag credit that original WFM pioneered, is gone (at least their bags aren't plastic but I still bring my own). No more in-store educational/informative info ("spices not irradiated"). Size of "freshly-baked" bread loaves have shrunk and price increased; more bakery products are made with regular white flour, white sugar and other yucky stuff rather than with healthier whole-grain (the "Whole" in Whole Foods used to mean something). Unique products gone, replaced by standard stuff or private labels that take hours to research. 30 years ago it was SAFE for my toddler to sample everything (always increased my bill) with a employee nearby to answer questions - gone. If samples can even be found, there's no info or pricing and no one is watching it, so safety is a real concern. Staff levels have steadily decreased and long-time 'original' employees left, taking knowledge with them. Most questions are met with blank looks or half-baked answers. Can still find a few good products there but must check everything closely. Takes hours to check out new product. Weekly specials at one store aren't the same at another that's less than 4 miles away. Stores redesigned, so buying a glass of wine and putting into that special place on cart to hold it is over. Yes, can get a glass at the coffee bar, but experience is very different. Trusted name brand product (i.e. Organic Valley) is priced a LOT higher than anything else available, including non-organic butter made in Ireland! WMF private label butter is awful. Intentionally overpricing good product to incentivize purchase of private label and brands that are more profitable. Bezos isn't stupid; he knew that old folks like me would be replaced by younger shoppers who would trust but not verify, and that's happened. "Local" product is available but not nearly as much as pre-Amazon. Founders would never have allowed marginal quality, questionable or potentially dangerous products to be sold; now they are everywhere. The WFM I loved and trusted is GONE.
We as a family shape every week at Whole Foods Kings Road……Today was the very last time. We spend a great deal of money each month. However, today, for the first time I asked for a for plastic cup for their “free” water dispenser and was asked to pay for the cup. I refused and explained that we are a weekly loyal customer. The staff still insisted on a payment for the cup. I unsurprisingly declined and they seemed uninterested that we would not return. This is a disgrace and an ignorant lack of loyal customer service
Your "team" members" are biased and horrible to older people. In particular is a very tall woman who works the cash register and when I have put my basket down for a minute to grab an item she has called the floor staff to take my basket and put my goods back. I am 72 years old and in extreme pain. The same woman has done this to me twice before. Today, no traffic in the store, I politely asked her to please not have my basket moved as my back had just slipped and I had to put it down. I wanted to grab an item three feet away and she rudely demanded I move the basket far away from where it was behind her cash register. I told her I was in pain and then another woman employee came along and I told her my story and she asked me to move the basket. I said I was in pain. Not once did anyone ever ever offer to help me move the basket. Instead thet two woman (one young and one older) laughed at me with the younger woman loudly saying to the cashier "Oh ya I got it Oh ya I got it and they were looking at me and laughing. It was the most despicable and heartless and rude behavior and felt so hurtful and such bad business practice. Not one person could see that I was struggling with the basket and help. Instead they told me to move the basket on my own and then laughed when I walked to the self check out and paid and got out. I spoke Cheers. Your buddies who work together win. You made an old lady who has been coming to that store since it opened and has lived in Glover Park for 40 years feel like a piece of nothing. That is emotional distress and is not advisable to employ those tactics to loyal older customers. Orr loyal anyone or not. Disgusting
I made an online order last night delivery. Amazon has an arrangement with a store called "Weis Market." They tend to have-some items that Whole Foods doesn't carry. Filling My Cart was a bit confusing. The website bounces over Whole Foods to Weis. There were a number of items that were available from both stores. Delivery was free, one from each store. There was a problem on my end. The door to the lobby was blocked with yellow tape, and the buzzer system may have been unavailable. In any event, Weis followed my delivery instructions, calling from his own phone. The order was large, and it was heavy. Very heavy. He brought it to the elevator. When I got to my floor, i lifted the packages the best I could. It was painful, so I retrieved my actual cart. When I got upstairs I found on the website that Whole Foods delivered. They put a photo of the delivered bags. It was good for the food (especially the ice cream) that the temperature was low and cold. Everything was fine apart from my having to lift heavy bags. I do not find Whole Foods to be the most expensive store in my area. The delivery was free. I will try to have the packages brought up as I had requested when I ordered since I have some physical limitations. I'm hoping they will comply. I have encountered some of the issues that others have complained of, however I believe they have lowered their prices, and i have had online deliveries where items were squashed and even moldy when the items came by post. In those cases I was compensated, though annoyed. For the reasons I have described, i did not give 5 stars
Food is low quality, filled with seed oils and sugar. The only beef they offer is ground beef, every dish is boring and flavorless. Yikes!! I used to eat there almost everyday but it became one of the worst.
I bought a six pack of Whole Foods branded 365 canned tuna. The label got all greasy and when I went to return it, the said it was outside of their 30 day return policy. The expiration date was well beyond the 30 days. And, who uses six cans of tuna within 30 days!?! Ever since Amazon bought WF the quality and customer service has gone down hill. I won’t be back there again.
We got fish and one of the staff working in the seafood area had said and lied to our (my families) faces. He said the inside had been cleaned out. Now my mom is cleaning out liver and blood. This has happened before with the exact same person, a different staff however checked and was quite honest, even double checking. Not the happiest about the lying though..
none of the food had a sell by or eat by date , food i bothered with was inedible and tasteless Expensive too with lots of plastic packaging , so much for caring for the environment Avoid completely , utterly awful
Waitrose were busy , thought I'd give this lot a go - never again Food was awful Croissant inedible garbage etc Avoid
It is a generally pleasant experience. The foods are top-notched and fresh.
I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away Whole Foods Market used to be my favorite grocery store. Not anymore.
They have items available in the store that are not available to order for pickup. Even if you call to verify this the employees cannot fix the issue.
I have been a customer for years, yes, I engaged in these ideas of healthy organic, meaning less use of all chemical, etc ingredients; however, I guess as a corporation, they are failing terribly in the environmental commitment as they are still using a lot of plastic in their branded products as well as from their providers ?. What's good about having to pay for paper bags when 80% come wrapped or packed in plastic, so big corporations should be the 1st line on demanding that we not get these stupid plasticky items that have no way to be disposed of or recycled, or nothing is like transferring the responsibility over to the final consumer for their lack of engagement !!! Sick and tired of spending life trying to find products that come bare or in paper, or other really friendly ways.
Whole Foods used to be a fantastic store to shop in. The prices were reasonable and the produce was delicious. Now, the prices are sky high and the organic produce has a horrible chemical taste to them. The organic apples are disgusting to eat. Looks like Whole Foods is allowing Apeel, or some other "fake spraying" put onto their produce.
Called to order a Pizza at the Voss Rd. and you would think I was asking for a 5 course dinner in 30 min. The employee who answered the phone acted like she was I was bothering her. Nothing pleasant about the exp. Then the dude behind the pizza counter was just as ambivalent. Total smart ass. If you don’t like your job, find another one. They need to take lessons from the guy who handles the internet orders. Super nice and helpful.
In many years, I’ve never seen such low quality in fresh pond Whole Foods. Salad bar, prepared foods and alternative dairy is worst ever. Mostly brand new help.
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