Air Oasis (www.airoasis.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 47% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
This was confusing, but the order was cancelled. In the past I have had good customer service.placed this order by mistake and…
I placed this order by mistake and called within minutes after realizing my mistake, I was told the order was cancelled. Then I received an email that the order was being shipped, I called again and left a message. I haven't received a return call. I sent 2 emails that the order was cancelled and have not heard anything...I am not impressed and have been a customer for several years...
Reply from Air Oasis2025-01-06
Hi Cathy,
Thank you for bringing this matter to our attention. We appreciate your patience with us. I was able to pull up your call from Friday as well as the email that was sent on Friday and the rep had your order canceled and pulled.
We apologize for the additional email with a tracking number as it was by default by the time it was caught. Lastly, on Saturdays our phones are off and we can be reached via email or live chats. Should you have any follow-up questions/concerns please reach out to our customer excellence team when you get the chance.
We look forward to speaking with you!
Easy to order. They had what I needed in one place.
Reply from Air Oasis2025-01-07
Hi Jeannette,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
D
David Van Denburgh · 1 review · Verified · Experienced 2024-12-17 ·
★★★★★
Easy peasy ordering
Easy peasy ordering, set up.
So far so good!!!
Reply from Air Oasis2025-01-07
Hi David,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
Excellent customer service and product. Very happy with my purchase and highly recommend this company.
Reply from Air Oasis2025-01-07
Hi Erin,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Hi Oddis,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.
All product shipped to incorrect address.
Have only received half of my order.
Out a great deal of money.
The large ynit does not work.
Would never buy again as I feel quite cheated.
Reply from Air Oasis2025-01-02
Hi Clareice,
Thank you for bringing this matter to our attention. I was able to pull up your case that was handled with one of our associates and see that a follow-up email was sent back on the 19th of December letting you know the packages were redirected to your correct address.
An additional follow-up email was sent as well. If you were unable to receive those emails please reach out to our customer excellence team via live chats or by phone. We've also pulled up the tracking information for the re-deliveries and would like some insight on what all was received and we can also get a replacement large sent out. Please follow up with us when you get a chance.
We look forward to speaking with you!
M
Mary Ann Semega · 1 review · Verified · Experienced 2024-12-16 ·
★★★★★
I have Air oasis for years bought a new…
I have Air oasis for years bought a new bulb. Didn't work I assume the equipment was old so I bought a new one. Well it come in a big box and wasn't wrapped. i assume it bounce around and didn't work. the box was 16 by 12 by 7. Really no plastic or bubble wrap or paper around it. didn't work. The bulb was different from mine and didn't work.
Reply from Air Oasis2025-01-02
Hello Mary,
Thank you for taking the time to leave us a review. We're sorry to hear about the issues you've encountered with your new bulb. We understand your frustration, especially with the packaging and the bulb not working as expected.
To help resolve this matter, we would appreciate more details about your purchase, such as the order number, the specific product you ordered, and any photos of the packaging or the bulb itself (if possible).
Please contact our Customer Excellence team at [email protected] or call us at 806-373-7788 so they can assist you further. They will be happy to help find a solution and ensure everything is working properly for you.
We look forward to hearing from you and resolving this quickly.
Best regards,
I do not like your new marketing. Your prices are now too high it really discourages me from buying more. I don’t feel like you are loyal to your very long time buying customers and there is never any discounts on filters. I own MANY of your older units. I have several and buy filters to replace them. They are never on sale anymore. I’d love to try a new unit and wish you’d offer a trade in type offer or put bundles on prices of replacement filters. I also wish you had sales during holidays like you used to so people
Could plan to buy ahead b
Reply from Air Oasis2024-12-31
Hi Erika,
Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. Additionally, we currently have a sitewide 20% off sale for the iAdaptAir 2.0 units ongoing as well as the filter subscription that allows you to save up to 20% off of filters.
When you get a chance please reach out to one of our customer excellence reps and ask about an option to upgrade. We will be happy to honor you with a loyalty discount.
We look forward to hearing from you!
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website and shipping.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
D
David May · 2 reviews · Verified · Experienced 2024-12-28 ·
★★★★★
Responsive customer service
Had a few question during the shopping process and got very timely and helpful response
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
My unit never works right. The built-in sensor does not work you’ve discontinued my air filter and I am required to purchase the filters from you frequently more so because the sensor does not properly work on the filter therefore it’s always running at high therefore I go through filters more frequently.
Reply from Air Oasis2024-12-31
Hi James,
We are sorry you experienced an issue with the sensor. I'm glad to hear we were able to find you a resolution and upgrade you to one of our 2.0 purifiers. I hope you end up liking it more than the older versions!
If there is anything else we can do to take your experience from a 1 to a 5-star please let us know!
Joined your auto refill for filters so there is that!
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you were able to sign up for our filter subscription program.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
could not get filter to work until 2or 3 calls to your employee who finally suggested putting a cardboard shim under the filter to activate the switch
Reply from Air Oasis2024-12-31
Hi William,
Thank you for taking the time to leave us a review, we appreciate all the feedback we can get. We are sorry to hear it took multiple tries to get your issue resolved. I am happy to hear we were able to find a resolution.
We again are sorry for the delay in finding a solution. We appreciate your feedback and if there is anything else we can do to bring you to a 5-star experience, please let us know!
Bought for daughter with sever allergies. Working for her
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a review for the iAdaptAir 2.0. We are delighted to hear that you are enjoying your air purifier.
We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.
Excellent 2.0
I had the 1.0 for 30 yrs about.
1.0 did a marvelous job except ozone you could smell.
Best filter on market thev2.0.
Plan on getting a 2nd one and buy 1 for a friend
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a review for the iAdaptAir 2.0. We are delighted to hear that you are enjoying your air purifier.
We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.
Easy to find filters and uv lamps for our machine. Free and quick shipping.
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
A
Andrea · 1 review · Verified · Experienced 2024-12-07 ·
★★★★★
Great product
Great product , would be nice to be able to add plug in adapter to order
Looks and smells great 😀
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 4-star review. We are delighted to hear that you had a positive experience with your diffuser. Adding an adapter is something we have started doing on some of our purifiers, so that is a great idea!
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
This is my fourth interaction with Air Oasis over the past 12 months.
Each & EVERY time, Jasmine (Ulibarri
Support Agent) went the second mile for me and ensured I was totally satisfied!
As a Distributor of the Air Oasis product line, this is rewarding!
I can’t thank Jasmine enough for an outstanding job!
Rick Sanders
Epting Distributors
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
P
Paul · 5 reviews · Verified · Experienced 2024-12-20 ·
★★★★★
The ease of navigating through the…
The ease of navigating through the application. It would have been a 5 star review except for one issue. I first opened the web site when it had the sale going on. I left the web site open and the next day I still seen the sale prices, but the sale was over. My fault for not purchasing immediately at the sale price. Looking forward to receiving them and seeing how they work.
Reply from Air Oasis2024-12-31
Hi,
Thank you for taking the time to leave a 4-star review. We are delighted to hear that you had a positive experience with your purifier. We are sorry to hear the sale had ended right before you went to purchase. We do currently have a sale and depending on the date you ordered we may be able to get a price match. I would recommend reaching out to our Customer Excellence team to see if that is possible.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
