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Is Atmosrx legit?
Atmosrx (www.atmosrx.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 39% give 1 star; The business has replied to 39% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-09-01.
Good site great product the shipping is a bit high.
Reply from Atmosrx2025-01-29
Thank you for your feedback! We're glad to hear you love the product. We see you chose FedEx Ground shipping, and shipping costs are based on the weight of the package. We understand it can feel a bit high, and we always aim to provide the best service possible. If you have any questions about shipping options, feel free to reach out!
i bought two kits thatwere supposed to have a separate kiln rn vape for free (part of the kit). usedto sellthem for 20 bucks to peoplewho use the stuff for them to get my money back but no free ones this time and it was most pricy ever. willnot be ordering again
Placed order: NO ORDER RECEIVED AND NO REPONSE FROM MULTIPLE EMAIL REQUESTS T0 "CONTACT US" FOR EPLANATION????? THEY LIST NO OTHER MEANS TO CONTACT THEM NO PHONE # ETC.?????
ordering was good. it took way to long to get here
Reply from Atmosrx2025-01-29
Thank you for your feedback! We’re glad to hear the ordering process went smoothly, and we apologize for the delay in shipping. We appreciate your patience and will work to improve this in the future.
Best regards,
Sun State Hemp Customer Support
I have bought this product before only in store and it went well. This time however I used the online store for Atmos. I don’t trust that this items is going to show up. I’ve read many reviews after I bought the product and knew I made a bad choice. I emailed them 3 times and no reponse for 4 days. I called them more than 5 times and no one will answer . I do hope it shows up.
Reply from Atmosrx2025-01-29
Thank you for sharing your feedback, and we’re truly sorry for the frustration. We’ve responded to both of your emails and sent another follow-up, but it’s possible our replies went to your spam or junk folder. We apologize for the confusion and really appreciate your patience. Please follow up with the email we sent, and we’ll make sure everything is sorted out.
Best regards,
Sun State Hemp Customer Support
This is second vaporizer I have bought. The first one is about 9 years old, still works but replaced it anyway. Product is top notch, works great!
Reply from Atmosrx2025-01-29
Thank you for the great review! We’re so glad to hear you’ve been enjoying our product for years. We truly appreciate your continued support!
Best regards,
Sun State Hemp Customer Support
Thank you for your review! We're happy to hear the product is working great for you. We appreciate your support!
Best regards,
Sun State Hemp Customer Support
Best product around. Fast delivery. Have bought many for friends too.
Reply from Atmosrx2025-01-29
Thank you for the awesome review! We're thrilled you're enjoying the product and appreciate you sharing it with your friends. We look forward to serving you again!
Best regards,
Sun State Hemp Customer Support
The product was very easy to clean and holds good amount of herbs. Does not waste herbs like rolling paper at the end of smoke.
Reply from Atmosrx2025-01-29
Thank you for your feedback! We're glad to hear that you're enjoying the product and finding it efficient. We appreciate your support!
Best regards,
Sun State Hemp Customer Support
You never answer company emails and never sent me my order. Never order from y’all again. 0/10
Reply from Atmosrx2025-01-28
Good day Brennan,
We’ve checked our systems and don’t see any recent emails from you, but we did send an update with the tracking information for your order that was shipped in December 2024. Could you kindly confirm if you received that email? If not, please follow up so we can assist you further.
We’re here to help and look forward to resolving any issues you may have!
Best regards,
Sun State Hemp Team
I received a non-working vape pen. Wanting to give them the oppurtunity to talk me through unlocking it, etc., I called their customer service no., which always "did not go through. Try again." I got a 704 number from information, which was busy all afternoon the first time, then just rang and rang the next morning, then "did not go through." Is this a scam company?
Reply from Atmosrx2025-01-28
Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced.
We want to make sure we get this resolved for you as quickly as possible.
Please give us a call during our business hours, Monday–Thursday, 9 AM–5 PM, and Friday, 9 AM–4:30 PM, at 954-533-0013. Our team is ready and eager to help you troubleshoot the issue and ensure you're fully satisfied with your product. We appreciate your patience and look forward to assisting you!
Good Day Joe,
Thank you for your kind words! We’re so glad to hear your order arrived quickly and that you're happy with the product. We appreciate your support and look forward to serving you again soon!
Best regards,
Sun State Hemp
I’m not sure why I’m bothering because I’m positive you won’t read this either. I submitted a support ticket which I never heard back from, and after purchasing a product, never received a confirmation email, nor a tracking number.
Reply from Atmosrx2025-01-28
Greetings Bill,
We’re truly sorry for the frustration you’ve experienced and understand your disappointment. We did send an email in regards to your support ticket, and we’d really appreciate it if you could follow up with us there so we can resolve this matter as quickly as possible.
Please know that your concerns are important to us at Sun State Hemp, and we are committed to making things right.
Best regards,
Sun State Hemp
Update: still haven’t received a refund.
Part of my order was never delivered. Customer Service never refunded me and stopped responding.
Wasn’t given any options, just silence. Honestly disappointing.
Reply from Atmosrx2025-01-28
Greetings Justin,
We’re really sorry to hear about your experience, and we truly apologize for the inconvenience. We followed up with you via email regarding your refund, which was processed in November 2024. If you could kindly check that email, we’d greatly appreciate it.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at 954-533-0013. We’re here to help and want to ensure everything is resolved for you.
Thank you for your patience.
Best regards,
SunStateHemp
Ordered 4 items and received only 3. Didn't get any response when I emailed them.
Reply from Atmosrx2025-01-28
Good Day Roderick,
We sincerely apologize for the issue with your order and the frustration it has caused. We’ve already sent an email regarding this matter, and we kindly ask that you follow up with us there so we can resolve it as quickly as possible.
We value your business and are committed to making this right. We look forward to hearing from you soon.
Best regards,
SunStateHemp
Pieces purchased from here have always been great!
Reply from Atmosrx2025-01-28
Greetings Maria,
Thank you so much for your kind words! We’re thrilled to hear that you’ve been happy with your purchases. We look forward to serving you again in the future!
Best regards,
SunStateHemp
Greetings Joel,
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your product. Your satisfaction is our top priority, and we appreciate your support.
If you have any questions or need assistance in the future, feel free to reach out!
Best regards,
Atmos
Good Day Sammy,
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your product. Your satisfaction is our top priority, and we appreciate your support.
If you have any questions or need assistance in the future, feel free to reach out!
Best regards,
Atmos