Great easy to use website
Great easy to use website. Has everything I need in one place at fabulous prices. I only use autel scan tools as I find them a lot better than any of their competitors.
About Autelonline
Data updated- Website
- www.autelonline.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 35 reviews
- Replies to negative
- 100% (1/1)
Do you own Autelonline? Claim this profile for free and start replying to reviews.
Is Autelonline legit?
Autelonline (www.autelonline.com) has a 4.8 out of 5 rating on OK.one, based on 35 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Autel Scanner
I’ve used several scan tools over the years, and Autel scanners are definitely some of the best for the money. The diagnostics are fast, accurate, and user-friendly. Live data, bidirectional controls, module scanning, and special functions work great on most vehicles I deal with daily. What really stands out is the vehicle coverage and how much time it saves during diagnostics. The interface is smooth, updates are simple, and the scanners are reliable for both electrical and mechanical troubleshooting. For any mechanic or serious DIY person, Autel is a solid investment. You get professional-level features without paying dealership-level prices. Highly recommended.
Great Company!
Easy to find what I needed. Great prices and fast shipping. I would highly recommend this company for all your autel needs. I currently own im608 pro 2. Km100. Mk900. Autel is one of the best companies and this is one of the best places to buy your autel products from. Domt wait!
Great experience
Luca Hoffman was great to deal with very attentive and helpful on getting me my diagnostic tool I needed for my shop! Product arrived quickly and packaged well would definitely recommend buying from him for any of my other repair shop friends
Hard to argue with products that work
Hard to argue with products that work as well as OEM while costing half as much.
Love Autel
Love Autel. Never had an issue. Just bought the MK900, cuz the Otofix D1 was awesome.
I would recommend to anyone who is…
I would recommend to anyone who is thinking about purchasing a scan tool and doesn't know what they want to reach out to Luca Hoffmann for advice on a Autel tool. Luca is highly knowledgeable with all the Autel products. Autel products that I have bought have been extremely helpful with my needs. They are ease of use very powerful and can do the job with ease. If you are not sure what you need, just reach out to Luca Hoffmann and he will be more than happy to help you with your endeavors. Autel Rules in my house!! There service is outstanding!
Great scanner and great to deal with
Great scanner and great to deal with as a company. The scanned takes care of all the work I needed to do on a daily basis.
This company is very reliable
This company is very reliable, honest and have the best costumer service. I have bought different scanners and all of them are as advertised
Have ordered multiple scan tools with…
Have ordered multiple scan tools with multiple device updates with no issues and customer service has been great for me Will always continue to do business with them as tools update
Fast and efficient.
Have ordered numerous scanners, and TPMS equipment from here before, never an issue, shipping is fast and efficient.
These guys are Awesome
These guys are Awesome, I've purchased several things from them. I've never had an issue. Shipping was fast and all arrived in great shape.
It arrived very quickly and in…
It arrived very quickly and in excellent condition. The only thing they need to improve is communication, as they are slow to respond or don't respond at all, which causes concern and doubts.
My order was not shipped for about 10…
My order was not shipped for about 10 days (supposed to be 2 days processing time). Order was very late. Could not contact customer service through any method; responding to order confirmation email, website chat, website email contact and whatsup all no response. Only shipped after I reported them for fraud. Would not purchase from again.
Reply from Autelonline2026-05-07
Dear Customer, We are deeply sorry for the unacceptable delay in shipping and the frustration caused by our unresponsive customer service. This is far from the standard we aim to uphold, and we take full responsibility for letting you down. Sincerely, The Autelonline Team
Deceptive Website
Updated Review: I was finally contacted by someone apologizing for the lack of response and making good on my purchase so for that, I at least know that they are a real company and just slow in responding. It took over a week to hear anything out of them. Origanal Review: This website is not trust worthy, it offers discounted prices on Autel products. I placed an order and never recieved the merchandise that I purchased. Attempted to contact them through email, Whatsapp, and the Chat box on the website. I never received a response and finally disputed the charge to get my money back.
Reply from Autelonline2025-12-22
Dear Andrew, We sincerely apologize for the delayed response and the inconvenience caused. Due to a high volume of inquiries during our Christmas promotion, your message was unfortunately missed. We have now rechecked your order and confirmed that your upgrade card has been successfully activated. Please check your device to verify that the upgrade is completed. We truly regret this experience and appreciate your understanding. If you need any further assistance, please contact us again — our team is ready to help.