AutelStore.co.uk provides you original Autel Tools with online update including comprehensive diagnostic systems MaxiSys series (such as Autel Ultra, Maxisys Elite II PRO, MS906 PRO, MS908S PRO II, Ultra EV) and MaxiCom series (Such as Autel Ultra Lite, Autel MK908 PRO II, MK908 II, MK808s/ MK808Z, MK808Z-BT/ MK808BT PRO, MK808Z-TS/MK808S-TS, etc), as well as Autel IMMO Tools (Such as Autel IM508S, IM608 II, IM608 Pro II, XP400 Pro, etc). Also the new Autel 900 Series tablet (Such as Autel MK900, Autel MK900-BT/MK900BT, Autel MK900TS,Autel MP900/ MP900E, Autel MP900BT/ MP900-BT, Autel MP900TS,etc). AutelStore also provides innovative solutions for other specialized vehicle diagnosis, such as the TPMS Tools
Written by the business, not verified by us.AutelStore.co.uk (www.autelstore.co.uk) has a 4.5 out of 5 rating on OK.one, based on 233 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient service, noting that software renewals, subscriptions, and purchases are completed smoothly within short timeframes with zero hassle. Consumers also deeply appreciate the friendly staff members and direct communication channels like WhatsApp that provide continuous guidance throughout the entire activation process. Some reviewers were not happy with product specifications, reporting frustrating situations where expensive diagnostic devices unexpectedly became completely unusable after standard updates. A few customers additionally mentioned experiencing poor customer support interactions, receiving unhelpful responses and rude communication when trying to resolve technical problems.
Auto-generated from all reviews of this business. For reference only.We have used Autelstore for several years now for renewing our licence. Each time has been very easy with no issues whatsoever. Basically they send you a link and you pay with PayPal. Very prompt and friendly service would recommend.
I ordered software for our diagnostic machine. I was unsure as it was the 1st time I ordered something from this company and it was an order for nearly £700. I received great service. They were very prompt.
My company has an 808 tablet, my predecessor had stupidly registered it in his own personal email address and now refuses to get it transerred to the company. Stacy at the Autel store helped me by explaining what I needed to do to complete the transfer, was very patient and answerred even the silly questions. Problem now solved, back on track. Highly recommended!
I contacted autel about my maxisys 908s and was having trouble putting it on to my autel account I sent them a wats app and there were so helpful and quick at advising me what they needed to help me out and once they had all the relevant information it was done really quickly and will definitely use this service again for any help I need with autel
This is not a company based in the UK but in china and these are grey imports if not counterfeit. Beware. So not covered under a UK warranty.
Autelstore.co.uk is selling genuine autel equipment that is NOT compatible with the UK market. It is known as a 'Grey import' and can only perform basic functions like read DTC's and clear them. It will NOT code any vehicles such as battery, injector or even perform dpf regeneration as it is only for the Asian/USA/Canadian markets. If you purchase ANY autel diagnostic tool from autelstore.co.uk, it is NOT compatible for the UK and is NOT eligible for updates or repairs by any UK dealer. If it has the prefix 'MT' before the model number it is a grey import! All UK models are prefixed with 'MX'. Autelstore.co.uk states that it ships from Barnstable UK, which is actually where the UK head office is. However, the return address is slightly different. DO NOT RETURN any grey import to the return address "Barnstable". This is not the PayPal address of the sender and you will not get your refund. The return address is Shenzhen, China, where they will refuse to pay there own import taxes and send the package back to the sender. ONLY use PayPal for your return package and you will receive your refund. The Amazon and eBay market places are flooded with these 'grey imports' of the autelstore.co.uk items and do not state that they are not compatible for all functions in the UK. NOT FIT FOR PURPOSE!! Please please avoid.
I phoned Autel UK in Dunstable as I was worried about accidentally buying a fake Autel tool. The man there told me Autel UK only deal direct with a few models, not online and there are some of their products that are only available online. He couldn't tell me the name of any reputable online dealers and didn't seem to know about the online products at all. So there seems to be two Autel organisations selling two ranges of tools.
Please be very very careful in dealing with Autelstore.co.uk, a Chinese company literally run from China - not the UK, as I thought. Do not confuse Autelstore.Co.Uk with the Autel UK, who are UK main dealers for Autel and are based in Dunstable. Also any devices purchased from Autelstore are highly likely known as grey imports and are NOT covered with any UK warranty or UK service, although its very unclear on their website they have to be returned directly to China. Also note, even if the device is switched on, the company regard this as a used device and mention NO full refund. On another matter, the courier they use is known as CE China Express UK Limited, Unit W8, Westpoint, Middlemore Lane West, Walsall, WS9 8BG (read their negative reviews on 192.com and Trustpilot via the direct link to Myluckyteeth). Apparently from the reviews, the courier's send out poor cheaply made products and according to many the company don't reply to emails or phone calls. This courier also employs one person (uk.globaldatabase.com website) & despite sending my package back to Walsall (as per the return address sticker on the original packaging) I was told by Autelstore to return to China - it was too late by then, as the package had been tracked and signed. Also note; despite asking the full address of the Autelstore UK warehouse location they always avoid the question. Research revealed the courier address deals as an operating warehouse, so I assume Autelstore warehouse is located here as well. More so, as Autelstore never answered my question. Also avoid going through Paypal Resolution Centre, as despite a tracked signature they declined my claim. In the end, go through your bank or building society for a payment reversal claim. Therefore If you purchase any diagnostic device for your vehicle and wish to return the product for a refund, then expect a lot of problems and disputes with this Chinese Company. So just to recap; if your product is to be returned for a refund,it cannot be sent back to the Walsall return address as originally shown on packaging!. Secondly in their eyes the device is now second hand and doesn't come into the UK consumer rules, but it has no UK warranty or service. And lastly my experience is as follows; I bought the Autel MD808 Pro diagnostic device from their website. It mentioned the device could be used on a whole range of different vehicles. What they do not tell you and in my case I own a 2015 Vauxhall car is the software is only compatible with Vauxhall cars before 2012. Therefore the oil reset feature is not compatible with my vehicle. Regrettably even the latest version software downloads do not have the latest vehicles. Just be careful.
Paid £351 via Paypal for Mk808 12 dec 20. Site says "Autel Authorised Dealer". Late hours of 12 dec I come across bad reviews about this site. 13 Dec I search for more info, and come across Autel.co.uk - the real UK dealer. Reading there site it says that Mk808 is not even a real UK device. It is a grey import which is known to be widely copied and cloned. Some work ok but some are missing functions and real Autel update. The Mk808 is not and will never be covered by a UK warranty so repairs {and it may well need some after short use} and done in China so buyer would need to post at their own cost. Basically it is quite often not a real Autel product when buying at a lower price, so do not buy cheaper. And a real UK Authosised dealer would not sell them so they are not an Authorised dealer - BEWARE OF THEM! After reading this I logged into the autelstore.co.uk to view my order, and luckily it still said Pending because it was a Sunday. I posted in comment box to cancel my order before they could dispatch, and asked for a Paypal refund. I also send a bunch of emails saying the same. Monday 14 dec came and they have indeed cancelled my order, closed my account login and said they will refund. After many requests, they now say they will refund but I have to do it - at least I think that's what they mean?? Wording is broken English so hard to understand. I have contacted Paypal and they agreed to fast track and escalate this case because being a china website disguised as a UK site and not just simply pressing Refund, they also have alarm bells ringing Fraud! It is currently 17.20HRS 14 dec as I write this, and as of most of today they are no longer returning my messages. Paypal have assured me that 1 way or another they will get my money, but I reckon it will be next year before I get it so I won't be buying a real one until then. PLEASE DONT BUY FROM THIS SITE, I TRULY BELIEVE MOST IF NOT ALL OF THE 5 STAR REVIEWS ARE FALSE.
This is NOT an official Autel distributor. I purchased an Autel MK808 for £400 it had NO functionality only menus and static information (eg oil reset) that already exists on the internet. I could not get a return process or refund, when I contacted Autel they emailed that autelstore.co.uk is not a distributor and the product was a fake clone. Could not recognise/decode any vehicle in my workshop. Evidence has been posted on youtube.
Does not seem to recognise VIN decode or carry out diagnostics for European cars. Service functions like reset, IMMO are just menu options without functionality exactly like found in Chinese clones. Shop refused to refund or replace stating that this was normal and some functions are only available in product costing 10 times as much. AVOID
Paid £150 for test kit and it was never sent. I checked through the web address they sent and it showed as in transit. Then I checked with Netherland Post and it does not exist. Obviously been scammed. One to avoid. Having to chase now for a refund.
AVOID! Co.uk website, UK warehouse but returns, including faulty items, are to China at your expense plus they will deduct both customs fees and a restocking fee (amount unknown) from your refund. Take all product descriptions with a large pinch of salt as it's almost guaranteed that functions and features will be missing or it won't work on your car. You will of course be blamed for any issues! The returns policy made no mention of returns to China only, until I complained, and it has now been changed, which is no help to me as I ordered before this revision. Customer service is appalling and any legitimate request to return an item dispatched from the UK warehouse is met with the same drivel about them not being able to guarantee the item will arrive at the UK warehouse, and yet they are happy to use the UK postal service to dispatch the faulty junk they sell. You have been warned!
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