I bought a GR IV Monochrome (~$+2K)…
I bought a GR IV Monochrome (~$+2K) from B&H and the battery immediately died. I called twice to try and see if there was a warranty and no one answered. I'm having to spend over $100 on 2 x replacement batteries and still no response from the shop.
Reply from B&H Photo-Video2026-08-04
Hello. We regret your dissatisfaction. I apologize you weren't able to get in touch with us, you may have called while we were closed. You are still within the 1-year warranty period for this camera, as you purchased it in January 2026. You can inquire further about what services are provided by emailing [email protected]. Thank you. ~Geoffrey Ngai / B&H Photo-Video