Seamless transaction
Seamless transaction, very simple to use!
Reply from BigStub, Inc.2026-02-03
Thank you! We appreciate you taking the time to leave us a positive review.
About BigStub, Inc.
Data updated- Website
- www.bigstub.com
- Category
- Events & Entertainment
- Location
- United States · Thousand Oaks
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (1/1)
Do you own BigStub, Inc.? Claim this profile for free and start replying to reviews.
Is BigStub, Inc. legit?
BigStub, Inc. (www.bigstub.com) has a 4.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Effortless experience.
From ordering tickets, to entry on day of event, all steps were effortless. I would not hesitate to use BigStubs in the future.
Reply from BigStub, Inc.2026-01-28
Fantastic! Thank you for taking the time to leave us a detailed review. We are so happy you had a positive experience all around. We look forward to more shows together in the future. Thank you!
Loved my concert
Reply from BigStub, Inc.2026-01-28
We're so glad to hear you enjoyed the show! Thanks for the review.
It was easy to use.
Reply from BigStub, Inc.2026-01-28
Perfect! Thanks for the 5-star review!
Ease of ordering tickets and timely…
Ease of ordering tickets and timely delivery of tickets before the theater date.
Reply from BigStub, Inc.2026-01-28
Awesome! We love to hear it. Thank you for the positive review.
Easy ticket process
Only disappointment is no seat assignment but that’s prob due to improv nit due to your service
Reply from BigStub, Inc.2026-01-12
Thanks for the review! You're correct about seating situation, we appreciate your understanding.
First time I used it and it went very…
First time I used it and it went very smoothly
Reply from BigStub, Inc.2026-01-12
We're glad to hear it! Thank you for taking the time to leave us a review.
This is a SCAM operation
This is a SCAM operation. We purchased tickets on their site, designated two orchestra seats at premium price, then some time later got a confirmation email with seats assigned in the second to last row of the balcony section. Our mistake was not to carefully review the confirming email and only when we arrived at the venue -- San Jose Performing Arts Center -- did we learn that assigned seats were not the ones we designated when we purchased through BigStub. After a flurry of angry emails and phone calls, Big Stub agreed to credit back the service charge -- an astounding $201 fee on a $670 ticket purchase. Stay away from this company. They are SCAMMERS!
Reply from BigStub, Inc.2026-01-06
Steve, we’ve carefully reviewed this order, and our records are very clear. This order was placed on July 20, 2025, by your wife, Jill Miller. The confirmation email was sent immediately at the time of purchase. You even included this email in your recent correspondence, and its timestamp matches the exact order time — it was not sent “some time later.” That confirmation shows the tickets were for Balcony Center, Row 11, quantity 2. Those are exactly the tickets that were ordered, confirmed, and delivered. According to our records and server logs, there is no point in the checkout process where orchestra-level tickets were selected for this order. The section and row are prominently displayed during checkout before the order is submitted. As a courtesy and in good faith, our support team still refunded the entire service fee, even though the order was fulfilled exactly as purchased, confirmed, and not disputed until after the event had taken place. We understand how frustrating it can be to arrive at an event and realize the seats are not what you remember selecting. But in this case, the documentation is very clear: this order was always for Balcony Center Row 11, and those are the tickets that were delivered. — BigStub Support
So easy and I did not have to search…
So easy and I did not have to search high and low for my tix.
Reply from BigStub, Inc.2026-01-07
We love to hear it! Thank you for your review.
Everything was as described
Everything was as described, except for the "insurance' that I didn't need. I only had a short drive to the game.
Reply from BigStub, Inc.2026-01-07
Thank you for the 5-star review!
ease of use of website and ability to…
ease of use of website and ability to purchase tickets for event
Reply from BigStub, Inc.2026-01-07
Fantastic! We appreciate your review and look forward to more events together.
Everything went good
Everything went good. Very good service!
Reply from BigStub, Inc.2026-01-07
Awesome! Thank you for the kind words.
Easy purchas
Easy purchas, easy retrieval tickets, great show
Reply from BigStub, Inc.2026-01-07
Thank you for taking the time to leave us a review. Glad to hear it was a great show!
I received the tickets I wanted
I received the tickets I wanted. There were several, helpful reminders. It would be good if the scanners at the venue could be used on printed paper as well as the digital options. Some of us older people struggle with the digital options.
Reply from BigStub, Inc.2026-01-07
Thank you for taking the time to leave us a review!
Worked Great!
Worked great! The confirmation came to my email and we printed what was needed to show the ticket monitors. Smooth as silk. And the ballet was wonderful!
Reply from BigStub, Inc.2026-01-07
Awesome! We greatly appreciate your 5-star review. We look forward to more shows together.
Thank you so much
Thank you so much. I got good seats with a good prices. We really enjoyed it!!!!
Reply from BigStub, Inc.2026-01-07
We're happy to hear you had a positive experience! Thank you for the review.
Tickets were exactly what I wanted
Tickets were exactly what I wanted. Easy to use website.
Reply from BigStub, Inc.2025-12-18
Awesome! Thank you for the review.
Easy purchase process
Easy way to get our tickets to NFR 2025
Reply from BigStub, Inc.2025-12-18
Thanks for taking the time to leave us a review! We hope to see you at more shows again soon.
Great experience with BigStub, inc.
Your communication with me was excellent. Absolutely no problems with the tickets. We had great seats for a reasonable price.
Reply from BigStub, Inc.2025-12-18
We appreciate the 5-star review! We look forward to more shows together in the future.
The security and the staff were warm to…
The security and the staff were warm to me.
Reply from BigStub, Inc.2025-12-18
We're glad to hear it! Thanks for the review.