Billiards King (www.billiardsking.com) has a 4.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 11% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Michael Atwood · 1 review · Experienced 2024-07-12 ·
★★★★★
Time of delivery took a while
Time of delivery took a while. Other then that, I got what I ordered.
Reply from Billiards King2024-07-15
Hi Michael,
I'm sorry you're upset with the delivery time, but as noted when you contacted us:
1. The order was placed on a holiday weekend.
2. We had a large banner on our site stating that we are on vacation until July 9th.
3. As noted on our site, we generally ship orders within two business days
4. Your order was shipped July 9th, the day we stated we'd return from vacation.
5. You selected USPS Ground Advantage as the shipping method (3-6 business days). Your order was delivered July 11th.
I completely understand the excitement of getting a new accessory, cue, or anything you order online. We are a small business, currently only one of us (that's me :)). We don't have warehouses all over the country and can't match the shipping speeds offered by those businesses that do (WalMart, Amazon, etc).
I believe we set expectations properly, and am sorry if we were not clear on them.
G
Greg · 2 reviews · Experienced 2024-02-01 ·
★★★★★
Overall good experience with ordering…
Overall good experience with ordering and shipment tracking. Recommended to 2 friends and they ordered cue sticks. They had a good experience.
Wanted to add weight to my cue and they helped get me the weights I needed.
J
JOHN COUSINS · 3 reviews · Experienced 2024-05-18 ·
★★★★★
Great service and excellent customer…
Great service and excellent customer service,I will be happy to buy from you guys again.
C
Calvin · 1 review · Experienced 2024-04-19 ·
★★★★★
Got a bad product,not his fault,emailed…
Got a bad product,not his fault,emailed them didn't ask for another,BUT I didn't have to they got right back with said they would refund or send another,didn't have to argue or anything and it wasn't there fault but they still replaced it no questions asked,they get your orders to you fast and awnser any emails you send,would highly recommend BilliardKings,top notch customer service....Oh and they also send you a cool sticker....thx for taking care of me BilliardKings,goes a long way with where imma order my billiards needs from now on
T
The Game · 1 review · Experienced 2024-04-03 ·
★★★★★
Good brands at a fair price!
The cues are awesome the shipping was A1 one of the owners was sick and it was looking like my package wouldnt make it and he 2nd air shipped me in both apology and repayment. Awesome customer service. Will be doing business with them again!
J
James Bayley · 1 review · Experienced 2024-03-25 ·
★★★★★
Shop with confidence
Great selection of cues. Secure packing of my cue. Timely shipping and nice freebies. Recommended.
D
David Young · 1 review · Experienced 2024-02-29 ·
★★★★★
I recently purchased a new Lucasi cue
I recently purchased a new Lucasi cue, and after purchasing I decided I wanted a different model. I called and they helped me with no questions asked. Communication was great, and the customer service was very refreshing frankly. I will 100% use them for any other needs I have. Can’t recommend billiards king enough!!!
I just realized my cue I just bought has a warp in it already. I've probably only used it 4 or 5 times .
Reply from Billiards King2024-03-20
Hi Joshua,
I'm sorry you have issues with your cue. I check every product before it ships. Since this was purchased a few months ago, the warpage may have occurred after you received it.
I shipped our cue promptly and responded to your inquiries promptly, providing you with details on how to contact the manufacturer for warranty.
It seems that this is a product review, not a review of my business. Product reviews may be left on the product page or on the manufacturer's web site.
Once again, I apologize for any issues you have had. I hope you can update your review to reflect my business as opposed to another business' product.
Thank you.
N
N B · 3 reviews · Experienced 2024-02-24 ·
★★★★★
Would recommend
Bought a Cuetec shaft, this store was the only place I could find that wasn’t back ordered and I’m glad I found it.
Fast shipping and product in original packaging.
J
Jeff R. · 1 review · Experienced 2024-02-27 ·
★★★★★
Great cue at a good price
Great cue at a good price! Got it fast and love it!!
M
Marc · 4 reviews · Experienced 2024-03-03 ·
★★★★★
Great service from great people
Great service from great people! Rich with Billiards King provides above and beyond your expectations! You can’t go wrong with your purchase from them.
A
Andrew · 1 review · Experienced 2024-02-26 ·
★★★★★
A Bow to Billiards King
Hello Billiards King!
I want to thank you for the amazing service, I couldn’t find what I wanted anywhere but you made it happen quickly and that is amazing.
I appreciate your email explaining that you’re a small business. You already earned a new customer!
Thank the two of you!
-Andrew
Sacramento, Ca
J
Josh · 2 reviews · Experienced 2024-02-06 ·
★★★★★
Fast processing and shipping
Fast processing and shipping. They even reached out after my purchase to confirm I made the purchase to protect their customers. It was packaged well and arrived safely. Definitely would do business again
It was my very first time shopping with you. I must say at every stage of the process it was very easy and enjoyable, plus it was delivered on time, packaging was neat and all the items accounted for were in good condition. Hats off to you Billiards King.
j
john hanechak · 3 reviews · Experienced 2024-01-28 ·
★★★★★
All was good
All was good! Ordering, shipment and item were all good!
A
Anna · 1 review · Experienced 2024-01-24 ·
★★★★★
Very communicative
I appreciated all the update emails - order received, shipped, out for delivery, delivered. Wish the delivery didn't take so long, and I understand that's a business decision. I look forward to playing pool with my new glove. Thanks!
M
Mark S. · 3 reviews · Experienced 2024-01-26 ·
★★★★★
Very accommodating and easy to do business with.
Rich is very easy to do business with. He is extremely accommodating if you are looking to purchase something not available from another vendor. Pricing is competitive, product is well packaged to insure no damage in shipment and arrives in a timely fashion after receipt of order.
I had been looking at that particular cue for over a year, and Billiards King were the only one to have that model. I am pleased that they had it and they provided fast service
A
Angela E · 1 review · Experienced 2023-12-26 ·
★★★★★
Great Experience
The whole experience was great - easy purchase and received the item quicker than expected. We decided to upgrade to a more expensive case, and Rich was responsive and made the return easy. Love that they had lots of choices in cases - even right before Christmas.
I was looking for the Cuetec Propel Ghost jump cue. I was using the authorized dealer map on Cuetec's website. I kept checking all the vendors websites and everyone was sold out. I almost gave up and saw Billiards King. Looked on the website and they had it in stock. Quick shipping and I am jumping like a champ. Thanks Billiards King!
