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Electronics & Technology

customtify.com

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203 reviews

4.6203 reviews
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About customtify.com

Data updated
Website
www.customtify.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
11% (2/18)
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About this business

Find a personalized gift for anyone in your life with our extensive selection of unique, quality gifts at unbeatable prices. Shop personalized & engraved Custom Gifts

Written by the business, not verified by us.

Is customtify.com legit?

customtify.com (www.customtify.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 11% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-25.

What people say

Good company. Give them a go.

They have a large selection of case sizes, including for my hard to find size. Their customization web site is easy to use. The phone case came in and looked great! The first time I ordered, I mixed the numbers up and ordered the wrong case. It was entirely my fault. They were quick to help, made it easy to order the correct one, and even gave me a discount. Oh, and they work fast.

The company they used delivered it to…

The company they used delivered it to the wrong apartment. But they still marked it as delivered. When I contacted the shipping company they told me to go to the apartment they left it at and ask for it. I contacted the company and told them I wanted a refund and they kept making excuses I had to dispute the charge.

Charged twice, no refund

Case was fine quality, but when it was ordered, I got charged twice for it. Reached out to customer service and they basically said oh well. Not our problem. I've ordered a few cases over the years and this case is not worth what I had to pay for it. Last time I'll use this company.

Wonderful customer service and products!!!

I absolutely love the products I got sent! Customer service is top notch, got back to me within 15 minutes of me sending the message. I had some issues with my order but it was to a fault of my own. They were kind and understanding of my mistake and sent me a coupon to help me reorder the product (since it is a custom item that I ordered exchanges were not possible). The quality of the product is nice and will do it to your specifications. Received my items in about 2 weeks.

Deceiving website and a poor quality product.

I've ordered a case for my phone, and the 1st thing I didn't like was that the website mentions NOTHING that the product comes from China, and the only way how I found out about it, was when I received half of the email confirmation in Chinese language (and I don't speak Chinese!). I was unaware because it wasn't mentioned before, so I felt deceived. If it did mention it's a Chinese website, I would have been more cautious and have chosen a different website to order from. The 2nd thing that went wrong was that while it's not a cheap phone case, (over $32), the quality of the print was not the greatest. It turned out darker, orange looking, and with lower resolution. I reached out to the Company to either refund me my money or get it properly redone. In response, they tried to sell me another case for $12 or at least for $5 (just to pay the shipping, as they said). I insisted that since it wasn't my mistake, I shouldn't be imposed to pay even more money than I've already paid. I'm glad I didn't, because what I've received today was not much different from the 1st one. They did redo the case, sent a picture of how it looked beforehand, but it was hard to tell on the picture. However, when the redone case came today, it looked overexposed, still orange looking with even more uneven/unbalanced colors now, and still lower resolution. It was disappointing... I didn't want to ask them to redo it again and have them to waste more money on shipping, because it didn't seem like they have a high quality printing machine. So I decided to just keep them, because I couldn't justify to pay for the shipping back for the 1st one and the 2nd one they re-did. I'm keeping them, even though that both of them are of a quality lower than expected. I'm disappointed and now every day will be looking forward to have a new phone and a new case im the future. Obviously, I will not buy from them again. The quality isn't worth the money they charge. I don't recommend them either. Though the case itself is good.

Reply from customtify.com2024-04-28

Dear customer, We are sorry about that. We have remade your case and send it to you for free. We also took a picture to you check before sending out and you agreed us to ship to you at that time. The image is brighter due to the light on the screen of your phone shows.

I just received the phone case for an…

I just received the phone case for an IPhone 14 Pro Max, that I purchased as a gift and it came with a line/smudge of some sort that has ruined the gift. Other than that, the case is decent, it’s not the quality I was expecting per the website. The shipping was not as long as I expected. It could’ve been a better gifting experience if the case wasn’t compromised.

If I could give 0 stars I would

If I could give 0 stars I would. Worst customer service ever. It has now been over one year. Yet with promises of getting product ordered still have not received dog beds that were ordered. Call customer service and have no answers. Can't wait to verify this complaint again to keep it posted. They try really hard to get bad posts removed. I have all my proof of the order and payment yet no product.

Reply from customtify.com2024-04-28

Dear customer, We have contacted you we are not the company you purchased from. Our company name is" Customtify" while the company you ordered is " Customify", which are totally different two companies. Moreover, we don't sell dog beds. You should contact them to ask your order.

I was very happy with the quality of…

I was very happy with the quality of the phone case I ordered. They shipped my phone case very quickly which I was super happy about. I will definitely order from here again. Compared to other companies that offer the same product for a way higher price I would highly recommend getting your phone case from customtify which sells their products for a way lower price.

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