eJuice Direct (www.ejuicedirect.com) has a 4.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
M
MJ Raugstad · 1 review · Experienced 2026-02-15 ·
★★★★★
If there's a problem, you're out of luck
After making a $100, I needed to get in contact with support about my order. I called the phone number on the website and left messages. They will never answer the phone and they will not call you back.
I sent emails to the email listed on the website as well as replying to messages I received when I made my purchase. Multiple emails.
72 hours later, there is still no response and no reply by any means of communication.
If you have a problem with your order, you're out of luck. There is no way to contact support. At this point, I don't think it exists. Contact info is just for show.
r
ryan boom · 23 reviews · Experienced 2026-01-29 ·
★★★★★
I contacted this company 2 weeks ago…
I contacted this company 2 weeks ago because I made a purchase, I never did hear back from them so I had to contact my bank and get my money back that way,.. Also when you pay it says sorry something went wrong and charged me 2 times like tons of people reported, this is illegal, and why didn't I receive a response from this place I checked junk, other and focused inbox nothing at all from this company, I recommend staying away, search the name of the site and reviews on the end you will see how many people got ripped off, they are paying people to write these reviews
My experience was good except for I ordered the wrong set of three that was different fruit flavors and I didn't realize it until after I got them that I ordered the 6 mg and I like the 3 mg so I guess I'm just stuck with them but that wasn't my fault
T
Tjaden back in black · 21 reviews · Verified · Experienced 2025-12-26 ·
★★★★★
fast and very easy to get ahold of…
fast and very easy to get ahold of someone shipping is fast they have good deals and prices , i wish they had more product but they have most of what i need and always deliver i really like and appreciate this company
J
James Owen Jr · 1 review · Verified · Experienced 2025-12-26 ·
★★★★★
Expired Fluid
I received bad tasting fluid last time so please watch those expiration dates. You have been good otherwise.
Thomas · 6 reviews · Verified · Experienced 2025-12-26 ·
★★★★★
Great flavor
Great flavor, fast delivery
B
Blood Of Jesus · 2 reviews · Verified · Experienced 2025-10-06 ·
★★★★★
This time they sent me 5 boxes of the…
This time they sent me 5 boxes of the wrong juice via 36 or 18. If you didn't have anymore 38, just say that and take the L, NOT SEND ME WHAT I DIDNT ORDER.
RESPECTFULLY,
DR VINES
A
Adam Horner · 1 review · Experienced 2025-11-22 ·
★★★★★
They deserve zero stars
If I could give them zero stars I would. I ordered 4 bottles of juice Mid November of 2025. I got a notice shortly after that half my order had shipped and that the other half was out of stock. Why they would allow me to order something they didn't have I could not understand. I have tried dozens of times by phone and email to get in touch with their "customer service" but they will not respond. It is now after Xmas and they have been restocked for well over a week but won't send the product or refund my money. There is no way to actually get in touch with anyone. So long story short be aware that it is possible that you may pay for your full order and only get half but never get the situation taken care of. If you order be sure to use a payment method you can dispute with.
A
Agee Q · 1 review · Experienced 2025-12-17 ·
★★★★★
Seems like a scam website, I got scammed
Website said error while placing order. I was billed twice. But the order didn't go through.
Tried calling and emailing. The have not responded. Phone seems to be direct to voicemail.
No refund issued. Seems like a scam.
L
Letitia · 7 reviews · Experienced 2025-09-01 ·
★★★★★
Good experiences with this site
Have had excellent from service ejuice direct. Timely delivery and always exactly what I ordered. Packaging was very good as well. My only complaint I have is I can't track my packages.
Your team is always on it to get shipments out fast and I love that! In the years ordering from you I’ve only ever had one problem and it was taken care of from your support.
