Great customer service
Ernest, Thank you for your positive feedback. If there’s ever anything we can do to improve your experience, we’d welcome the opportunity to earn that fifth star.
Goldline has been helping clients buy and sell precious metals since 1960. In an industry where dealers come and go, our longevity is a testament to our singular commitment to treating our clients as our most valuable asset, which is why you will receive concierge service from the time you contact us. Goldline is wholly owned by Gold.com, Inc., a leading fully integrated precious metals platform that offers an array of gold, silver, platinum, palladium, and copper bullion, numismatic coins, and related products to wholesale and retail customers via a portfolio of channels. Gold.com global customer base spans sovereign and private mints, manufacturers and fabricators, refiners, dealers, financial institutions, industrial users, investors, collectors, and e-commerce and other retail customers. Gold.com is a Fortune 500 company and its stock is listed on the NYSE.
Written by the business, not verified by us.Goldline, Inc. (www.goldline.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, highlighting consistently exceptional interactions across all their transactions. Customers frequently praise their representatives for being extremely knowledgeable, patient, and polite while guiding them through every single step. Consumers note that the dedicated team provides clear explanations and exceptionally helpful advice without ever applying unwanted pressure to make a purchase. Some people were satisfied with the remarkably smooth and simple process of adding various precious metals to their investment portfolios. Reviewers also deeply appreciate the thoughtful regular follow-ups and dedicated personalized support that make managing their accounts completely effortless and comfortable.
Auto-generated from all reviews of this business. For reference only.Ernest, Thank you for your positive feedback. If there’s ever anything we can do to improve your experience, we’d welcome the opportunity to earn that fifth star.
Haven't talked to Goldline for about 8 years. My conversation with Robin was very informative. He helped me with my decision. Thank you, Michele
Michelle, Thank you for taking the time to leave a review. We're glad you chose to reconnect with Goldline after so many years and appreciate the opportunity to assist you.
Even though I was a little testy at times, Mr. Wells remained polite and helpful. He pointed out the benefits of purchasing silver at this time and helped me with my choice, though I didn't want to make a purchase large enough to take advantage of the special Gold Line is offering.
David, We’re pleased to hear that your purchasing experience with Mr. Wells has been a positive one. Thank you for taking the time to share your feedback.
I was thankful that Robin D. contacted me regarding the silver coins available for purchase at such a great price to previous clients. I decided to take advantage of that opportunity. He reviewed the calculations with me to insure that I understood the value of the coins and the associated price. It was a great deal for precious metal investers. I was treated very respectfully and was able to complete the purchase in just a few minutes. Great thanks to Robin and the Service Department. Regards, Randy D.
Randy, Thank you for your thoughtful review and for your continued trust in Goldline. We're delighted to hear that Robin and our Service Department provided you with a positive experience. We appreciate your kind words and look forward to serving you again whenever we can assist with your precious metals needs.
Every one over there are are very helpful and polite and Geno is my agent, I couldn't have asked for a better man plus he is a pizon!!!don't get no better than that 100%
Brad, We're glad to hear your experience with Gino has been a positive one. We appreciate your business.
Jan is very knowledgeable and insures clients fully understand what the market is doing and the project future of the product purchased. I highly recommend Gold Line, I have made numerous purchases from them.
John, Thank you for your continued trust in Goldline and for sharing your positive experience with Jan. We value your business.
The product I purchased arrived as I expected. On time, exactly as I wanted, with customer service representative follow as before. Staff attention is top shelf!!
Richard, Thank you for taking the time to share your positive experience and for being a valued Goldline client.
As always, Goldline and my representative are informative, prompt and professional! We will continue to deal with this outstanding company in the future.
Donna, Thank you for taking the time to share your positive feedback. We appreciate your business.
great place to do business
Timothy, Thank you for your positive review.
Many places. 5-star reviews that sound alike. I don't think I FOUND one 4-star review, thought they may exist 1 From the BBB: "The Goldline employee I made the transaction with made promises over the phone, verbally, that he did not keep and refused to return any and all attempts to contact him through many emails and phone calls. I contacted Goldline IN WRITING about this issue, FIVE TIMES and they REFUSED to discuss ANYTHING in writing, they simply sent me a phone number to call back, all five times. I called and they told me they would not ever discuss this issue in writing, only over the phone, verbally, which is meaningless, they know it and that's why they only VERBALLY discuss their dishonorable business practices. It's clear that EVERYONE at Goldline is INSTRUCTED to ONLY discuss business VERBALLY, NEVER IN WRITING. They avoid writing like the plague, for obvious reasons. The subsequent Goldline employees I talked to all rejected my claims regarding the original employee promises to me, because I don't have proof IN WRITING and the company doesn't put their sales tactics and promises in writing, only their boiler plate pabulum used to dismiss liability for their blatant fraudulent sales scam activity. I'm disgusted with my purchase as I was MOST DEFINITELY lied to and scammed. Goldline's refusal to put ANYTHING in writing and refusal to discuss the issue IN WRITING only confirms what a dirty, deceitful business they are.WARNING TO POTENTIAL CUSTOMERS OF GOLDLINE; always get EVERYTHING they tell you IN WRITING or they're lying to you.I warn everyone I know about Goldline and tell everyone online that will listen. They're crooks and have a well premeditated system for concealing their crooked 'business' scheme. The Goldline employee I made the transaction with made promises over the phone, verbally, that he did not keep and refused to return any and all attempts to contact him through many emails and phone calls. I contacted Goldline IN WRITING about this issue, FIVE TIMES and they REFUSED to discuss ANYTHING in writing, they simply sent me a phone number to call back, all five times. I called and they told me they would not ever discuss this issue in writing, only over the phone, verbally, which is meaningless, they know it and that's why they only VERBALLY discuss their dishonorable business practices. It's clear that EVERYONE at Goldline is INSTRUCTED to ONLY discuss business VERBALLY, NEVER IN WRITING. They avoid writing like the plague, for obvious reasons. The subsequent Goldline employees I talked to all rejected my claims regarding the original employee promises to me, because I don't have proof IN WRITING and the company doesn't put their sales tactics and promises in writing, only their boiler plate pabulum used to dismiss liability for their blatant fraudulent sales scam activity. I'm disgusted with my purchase as I was MOST DEFINITELY lied to and scammed. Goldline's refusal to put ANYTHING in writing and refusal to discuss the issue IN WRITING only confirms what a dirty, deceitful business they are.WARNING TO POTENTIAL CUSTOMERS OF GOLDLINE; always get EVERYTHING they tell you IN WRITING or they're lying to you.I warn everyone I know about Goldline and tell everyone online that will listen. They're crooks and have a well premeditated system for concealing their crooked 'business' scheme."
Your people are solid , trustworthy and reliable. I feel safe and comfortable doing business with them.
Robert, We appreciate you sharing your positive experience with Goldline. Thank you for being a valued client.
I'm Verry please with the way Patrick explained Gold & Silver going up and pointed us in the right direction to by silver. Thank You
Emerson, We're glad to hear your purchasing experience with Patrick has been a positive one. Thank you for being a valued Goldline client.
Tim Cooper is my representative and as always, he is extremely professional and very helpful to provide advice and support for my every need. He is the Best!
Marion, Thank you for sharing your positive experience with Tim. We value your business.
Was slow and tiring to get things done. Maybe because it was first time for me.
I was able to place my order quickly once I got to the right person
Kenneth, We appreciate your feedback and are glad we were able to assist you with your purchase. Thank you for choosing Goldline, and if there’s anything we can do to improve your experience, we’d welcome the opportunity to earn that fifth star.
Always a pleasure working with Gino Steffe!!!
Steven, We’re glad to hear that your experience working with Gino has been positive. Thank you for being a valued client.
My representative Michael Park is knowledgeable and helpful. He is always eager to explain terms and procedures that are new to me. Other departments at Goldline are equally professional and efficient.
Sue Ann, Thank you for sharing your positive purchasing experience with Michael and Goldline. We appreciate your business.
Patrick called us to let us know of current situation. He was very patient with us to answer all questions.
Joan, We’re glad to hear that your experience working with Patrick has been a positive one. We hope to assist you again in the future.
Having continuing contacts with the same Goldline agent has been a great service. I have been with Goldline for around 13 years. The first agent was a lady that my late husband and I developed feeling of close friendship. She retired and Karl became our agent. I have developed the same feeling of friendship and trust. His continuing contacts with information of what is happening and informing me of the progress of my account is greatly appreciated. I have never been unsatisfied with my purchases.
Kathryn, Thank you for your kind words and for being with Goldline for so many years. We’re glad to hear Karl has continued providing the level of service and communication you value. We appreciate your continued trust and business.
Gino is professional, friendly and patient, taking the time to explain everything thoroughly in detail and understandable. Good person to have on your team.
Brian, Thank you for sharing your positive experience working with Gino. We hope to assist you again in the future.
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