Sunwave gas+power (www.gosunwave.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 77% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
You rejected my application without explaining why.
When we launched the product we were careful to explain the qualification criteria, however, our acceptance and rejection letters of your application did not include details of your historical consumption from your local utility. We are working on refining communications to include the details of your historical consumption.
Everything was fine for the last year but your renewal rates too high. That's the reason for the 2 stars.
Our rates are based on the wholesale cost of supply and a reasonable margin, we work hard to attract and keep our customers. However, we are unable to consistently compete with bait & switch competitors. The bait & switch technique distorts market signals leaving consumers with the Sunwave's offers on our website you will see that they move up and down which reflects fluctuations in the market.
When I called your representative was very helpful and told me everything I had to do to see if I qualified and, I did. I'm looking forward to your service and lower prices next month.
Always upfront with contract terms; no bait-&-switch with these folks. Clear explanation of market conditions and reasons behind their variable term contracts.
Pricing delivered as promised. Signed up for a 12-month plan, got first bill and pricing was exactly what the contract stated. Will be interested in seeing what the renewal pricing will be... but that's a long way off at this time.
Good to deal with as a first time customer, will see how the year goes to see if they deserve the fifth star.
We are very happy. Love the service and customer service we receive. Thank you
New customer Great Rates.
Very helpful and took time to explain my options.
I found Liz, the customer service rep very knowledgeable and helpful. Very easy to deal with.
no problem good customer service
The entire electricity contracting experience for consumers seems opaque and a matter of chance. I chose a short duration contract this time to shift my renewal to a different part of the annual calendar to see if there is less price variability. I want to buy cheap reasonably priced electricity- I don’t want to trade commodities. With all that said Sunwave does a good job making the process easy but I don’t think their $50 cancellation fee is competitive with others who don’t charge a fee. This process and industry is ripe for a disruptive innovation and consumer experience.
Thank you for your feedback and insights they are very helpful. Picking the right time and term to purchase can be tricky, as you have noted there is an element of chance with each decision. We have recently expanded our price offers to include start dates of up to 5 months forward for our current customers, this is a first step in providing a better forward view of price. This structure allows you to see further in advance where prices might be at the time of your contract renewal. In addition there are a variety to contract terms listed for each start month, you will see the seasonality within the various terms. We have a number of products and services in development that we are excited to launch, we believe they will fall into the disruptive innovation category, keep an eye out for their launch within the next 2-3 months.
We are fortunate in Connecticut to have a choice when it comes to determining who generates the electric power we use. When my current contract expired Sunwave gas+power was my lowest cost option for power generation for the next six months. After my contract expires I'll stay with them as long as they are the lowest cost supplier available, if not I'll switch again.
I started out with Sunwave at .0500 rate until January 2017. Then it went to >0671 until October 2017. Now the rate is .0743 until December 2017. Does this mean it will be a steady climb from now on? I will have to shop around again. Thank You
Hi Linda, Thank you for providing your feedback. Our prices follow the wholesale market for electricity, if the wholesale price of electricity increases our prices move up to reflect our increased cost of supply, likewise when the wholesale market prices fall our prices will move down. We also offer a variety of contract terms ranging from 3 months to 24 months, the length of the contract term can also influence the price relative to other offers. You will note that we recently expanded the number of offers on our website, we list contract start dates up to 5 months forward, this will allow our customers to see the price trends for various start months. The prices on our site are currently updated every 2 weeks. As a current Sunwave customer you can monitor prices for Dec 2017, you will see them move up and down as the market moves up and down. You do not have to wait until December to select a price, if you see a price you like you can select it at any time. Our customer service team is also available at anytime if there is a term or price that you would like that is not listed we will make every effort to accommodate your request.
Thank you! The rate is fantastic.
Everyone I spoke to made me switching to Sunwave SO easy.!
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