Heirloom Roses (www.heirloomroses.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
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David Holahan · 1 review · Experienced 2024-09-27 ·
★★★★★
Buyer beware
$60 rose purchase was wasted. I received a bare-root rose barely 4 inches high. Fertilized weekly and watered daily. It never got taller than 12 inches in 4 months and succumbed to numerous pests etc. For comparison- I have 15 other bushes in the same location thar grew 4-5 ft in the same time period with fabulous blooms. Some were even Walmart $15 roses. Heirloom refused to refund my money despite their "warranty"
Reply from Heirloom Roses2024-09-28
Thank you for sharing your feedback. We’re sorry to hear that your rose didn’t meet your expectations. To clarify, all of our roses are shipped as well-established, 12-16 month old, gallon-size, own-root roses. We do not sell or ship bare root roses.
In addition, it appears that over-fertilizing and daily watering may have contributed to the rose’s stunted growth, as these practices can stress the plant. Our warranty does not cover damage caused by pests, including the mite that spreads rose rosette disease, which is what was determined in this case.
We understand this situation is disappointing, and we would be happy to assist you with future rose care. Thank you for your understanding.
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Teesha · 3 reviews · Experienced 2024-09-20 ·
★★★★★
Great healthy plants
Reply from Heirloom Roses2024-10-02
Thank you for your feedback! We are happy to hear you are pleased with your purchase. Our rose care experts are available, should you need any guidance. Happy planting!
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Nader · 1 review · Experienced 2024-09-13 ·
★★★★★
Fake WARRANTY …
I bought 2 roses over a year ago from Heirloom directly after seeing them advertised on Costco .
Before purchasing I called Heirloom to seek advice about the kind of roses suited to my location as well as ones that will thrive in an oversized planter. Followed all their advice in caring for the roses . However I have yet to see a SINGLE rose on either bush . 😔😔
Fast forward I filed a warranty claim with them , need less to say all I heard was bunch of excuses and denials and refusals . WARRANTY is fake and non existent . They refuse to acknowledge that the plants they sold and suggested were not correct or of good quality.
I sent pictures to them showing plants are green but not a single flower 🌺 infact I never seen one so far . 😔
My advice
Save your money and buy from local Box store or Nursery that way if you have issue it’s easy to return your purchase .
Reply from Heirloom Roses2024-09-16
Thank you for sending over photos of your roses. We do offer a one year conditional warranty for roses that do not survive the first year. The new growth and lush foliage in the photos is a great sign that they are establishing themselves well. We did recommend using a different type of fertilizer in the first year, but they are still growing vigorously! Climbing roses often focus on building strong roots and canes in the first year, so they may not bloom in the first season. With with a bit of patience, you'll see that as your roses mature, the blooms will become more abundant. You're on the right track, and we are confident your rose will reward you beautifully in the seasons to come!
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Tony Noriega · 1 review · Experienced 2024-07-08 ·
★★★★★
Problem solved
In full disclosure Heirloom Roses has refunded my purchase price so Im going to change my experience to 5 stars.
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MM · 6 reviews · Experienced 2024-06-07 ·
★★★★★
One Star from Disappointed Long-Time Custome
I have been a loyal customer of Heirloom Roses (HR) for several years and have recommended many friends and families to buy roses from HR. Over the years, I have enjoyed their products and services. However, my recent experience has been quite disappointing.
In 2023, I purchased twenty-one roses from HR with a few orders. Unfortunately, only four of them didn’t survive. This had never happened before. Given that these plants were under a one-year warranty, I signed a few warranty forms expecting a straightforward resolution. However, for one of the four rose plants, they said that "the rose does not qualify for our Guarantee as the one-year warranty period has passed." The expiration date of May 7th, 2024, unfortunately fell during a period when I was out of the country, and I made my request only 14 days late. Fair enough. But the other three claims were not satisfied either.
Instead, I received a few emails outlining a convoluted process:
1. Refund credits only.
2. The credits are not automatically applied to my account.
3. I need to place a new order first.
4.Then, I must email or call them to redeem the credits.
This process is unnecessarily complicated and has deterred me from making further purchases. Essentially, if I don't place another order within 90 days of the refund being issued, I lose the refund credits entirely. This completely defeats the purpose of a warranty, which should ensure that the customer doesn't lose money on their purchase.
Furthermore, the treatment I have received as a long-term customer reflects poorly on HR's business practices. It suggests a concerning level of greed, as the company fails to honor warranties in a straightforward manner. Additionally, the plants I bought last year were noticeably smaller and weaker compared to previous purchases, indicating a decline in product quality.
I am frustrated and angry with this process. As a result, I can no longer recommend HR to anyone. Their warranty policy is a hassle and does not honor the spirit of customer satisfaction. For these reasons, I am giving HR a 1-star rating.
If asked by Trustpilot, I am more than willing to provide a copy of the invoice and the email correspondence about the refund from HR to substantiate my claims.
Reply from Heirloom Roses2024-06-13
Thank you for taking the time to share your experience and for being a loyal customer of Heirloom Roses over the years. We deeply value your patronage and are sincerely sorry to hear about your recent disappointing experience.
We strive to provide the highest quality products and services, and it is concerning to learn that we have not met your expectations this time. We apologize for the issues you've encountered with the survival of your roses and the warranty process.
Regarding your concerns:
Warranty Expiry: We understand that the timing of your claim fell outside the warranty period. While we must adhere to our warranty policies, we regret any inconvenience this has caused and appreciate your understanding.
Refund Process: Your feedback about the complexity of our refund process is invaluable. We aim to make our procedures as straightforward as possible and will certainly review our current system to identify areas for improvement. We apologize for any frustration caused by the necessity to place a new order. While the window to place a new warranty order is 90 days, please keep in mind that we can hold your new order for up to 8 months before shipping it to it's new home in your garden.
Product Quality: It is disheartening to hear that the roses you received were smaller and than expected. We take quality control very seriously. We reviewed all communication with you and don't find that you reported any issues when you received these plants, giving us the opportunity to assist and resolve any possible problems. If you have photo documentation of how your roses arrived, we would love the chance to review this for you. Simply send that over to our team at [email protected] for assistance. Thank you!
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James Celidonio · 2 reviews · Experienced 2024-05-29 ·
★★★★★
Worst company and quality and customer…
Worst company and quality and customer service is the worse ever I have done roses for a long time and tried them out and don’t waste your money
Reply from Heirloom Roses2024-05-31
We're really sorry to hear that you're not happy with your purchase. We understand how disappointing this must be for you.
As we mentioned earlier in our email, our roses are first-year own-root roses, which are typically 12-16 inches high. We don't sell two-year-old roses that arrive three feet tall with blooms and flowers, which is what you told our agent you purchased. We strive to communicate this clearly to our customers and we send everyone who purchases a video showing what expect when your roses arrive. It is also posted on our website.
To ensure our roses retain moisture during transit, we defoliate them before shipping. Once you plant them, they should start growing new leaves within a few weeks, and you can look forward to seeing blooms this summer.
If you have any more questions or need further assistance, please don't hesitate to contact our team at 800-820-0465. We're here to help.
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LM · 9 reviews · Experienced 2024-05-20 ·
★★★★★
Healthy, good size plant, bloomed quickly
Received the roses well packaged with detailed instructions. They are thriving and to my surprise one bloomed today, it has been about a month since I planted them. The bloom is small and not fragrant, but it is beautiful. I think as it establishes itself the blooms may increase in size and fragrance, but if not it’s beauty makes up for it.
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David Reed · 15 reviews · Experienced 2024-05-14 ·
★★★★★
Very low quality roses ..like little…
Very low quality roses ..like little sticks that will take years to develop if you’re lucky enough to live in a mild climate. Refunds resisted even after they acknowledged quality issue. Do not order frm.. use David Austin Roses..no comparison. I am a professional gardener and to raise these I would need to be a scientist.
I have only had good luck with one out of seven roses I have ordered from Heirloom Roses since 1915, and have lost more than that in the past 40 years. I don't know what the problem is. I live in Dayton Ohio. I plant in good soil with compost, water and prune properly. I don't think they are meant to grow in this climate. I won't buy from them, I've thrown away too much money. Dates of experience have been as stated above
Reply from Heirloom Roses2024-05-08
Thank you for the feedback. We noticed your recent email regarding concerns with your roses, and we're here to assist you every step of the way. One of our team members has already offered assistance in addressing any specific issues you may be experiencing.
If you're open to it, please feel free to reply to that email with some photos. This will help us to accurately diagnose any problems and provide tailored solutions to get your roses thriving again. Our team takes great pride in supporting our valued customers, and there's nothing we love more than helping you overcome challenges and achieve success with your roses!
We look forward to hearing from you and working together to ensure the health and beauty of your roses!
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Nita · 2 reviews · Experienced 2024-02-27 ·
★★★★★
Terrible company
Terrible company. Sent me a rose (Koko Loko) that wasn’t even in good condition at the wrong planting time. Sure enough, it didn’t survive. Their warranty involves refund of the price on the next product (S&H not included) - like who wants to buy another product from them?
Reply from Heirloom Roses2024-04-22
We appreciate your feedback. We love being able to offer customers the flexibility of shipping year-round. Many gardeners prefer to have roses delivered before planting time and overwinter them until time to get them into the ground. We shipped this order when the purchaser who sent it to you asked us to. We did not hear from you when you received your order that there were any concerns at all about the condition of your Koko Loko. If you would like to submit a warranty claim, we are more than happy to help! We see that we sent you an invitation to get that completed. If you don't have that handy, simply go to our website HeirloomRoses.com and click >About>Our Guarantee for the link. Thanks again!
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Susan N · 2 reviews · Experienced 2024-03-22 ·
★★★★★
I just purchased 3 roses and 2 were…
I just purchased 3 roses and 2 were fine but the third was shipped after being mauled by a deer. Contacted customer service and they asked me about the soil I was using!
Reply from Heirloom Roses2024-04-04
We reached out through this review site to get more information from you about your order and situation, but we have not heard back from you. I can assure you that no roses were mauled by a deer before shipping. If your rose is struggling, we do send out a standard questionnaire about how they were cared for, so that we can find the best way to help. If you need assistance, our team is available to help.
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Brian Hubbard · 3 reviews · Experienced 2023-09-20 ·
★★★★★
Purchased over $340.00 in rose bushes
Purchased over $340.00 in rose bushes. Followed planting and care instructions and they all died. Called with regard to the warranty and they would not honor the warranty or even offer a partial refund. Terrible customer service!!!
Reply from Heirloom Roses2024-02-28
We are sorry to hear you are not happy with our recommendations. The roses in the video that you sent us were not dead but need some care to keep them healthy. We are confident that if you clear away the invasive grass from them, fertilize them, and follow our watering recommendations, they will bounce back quickly. If you need further care guidance, our team is happy to assist!
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Thomas Stubblefield · 7 reviews · Experienced 2023-08-02 ·
★★★★★
The blooms were simply beautiful!
I would love to give a glowing review because the blooms were amazing. Then it died and we were very disheartened about growing roses. We don't know what happened. We may grow this variety again in the future. If we do, it will be from Heirloom Roses.
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John · 3 reviews · Experienced 2024-01-03 ·
★★★★★
Roses received
I have gotten my roses and they appear healthy.
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Lisa · 6 reviews · Experienced 2024-01-09 ·
★★★★★
Everything about Heirloom Roses is…exceptional.
Everything about Heirloom Roses is wonderful. The pictures of roses, each roses’ information, the instruction videos, the personal responses to inquiries and questions. The roses are packaged safely, are shipped quickly and arrive healthy and ready for planting. If one does exactly as instructed by Heirloom Roses, one will have beautiful roses.
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Alice Childs Bussard · 1 review · Experienced 2023-12-28 ·
★★★★★
Gift card sent as requested and ordered.
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Bea Bumble · 2 reviews · Experienced 2024-01-10 ·
★★★★★
The rose arrived on time
The rose arrived on time, perfectly packaged
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Diana · 6 reviews · Experienced 2024-01-04 ·
★★★★★
Shopping for the gift card was very…
Shopping for the gift card was very easy. Our friend is moving and won't be able to take her roses. Now she can order and plant in her new yard,
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Mary Jarmulowicz · 6 reviews · Experienced 2024-01-14 ·
★★★★★
Doing just fine
So far the roses are doing well and growing. Can’t wait for the roses to bloom.
