About Hexagona
Data updated- Website
- www.hexagona.com
- Category
- Hobbies & Crafts
- Location
- United States · Paris
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 0% (0/1)
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Is Hexagona legit?
Hexagona (www.hexagona.com) has a 4.8 out of 5 rating on OK.one, based on 71 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I am very satisfied with Hexagona…
I am very satisfied with Hexagona products. Ootpimum combination of qualitiy, price, simplicity, elegance and functionality.
Excellent product
Excellent product, nice quality. It is exactly what I was looking for.
Très content du service
Très bon service
Service parfait
Couleur conforme à la photo.
arrived within 3 days
arrived within 3 days, haven't opened it yet as it's my birthday present. i always buy my own ,then no disappointment and life is short!
The best shop
The best shop, the bag is very nice :-), the delivery 36 hours to the Czech Republic.. Thank you very much, I love you your bag :-)
Very good experience all the way through
Very good experience all the way through I was delighted that the delivery to UK was free my previous Hexagona still looking amazing after more than 10 years but I think is time to treat myself.
Hexagona: lack of customer service and faulty merchandise
While I was abroad in September 2018, I bought a Hexagona handbag. About 2 months after the purchase, the zipper of this handbag broke. On 21 November 2018 I contacted Hexagona via their website. I also provided photos of the faulty merchandise. On the same day I received the following response from Julie from Hexagona: "I forwarded your pictures and message to the customer department. We will get back to you soon with a solution! Best regards, Julie" However, despite this undertaking, I did not receive any further communication from Hexagona. I followed up with various emails, but have to date not received any response. I found this incident an example of not only a lack of quality, but also very bad customer service. And this despite their initial undertaking on the 21st of November 2018 to revert to me with a solution for the faulty merchandise!