Indiegogo

Dear Eliran, Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review. Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help. Thank you for being a part of our community and for your valuable feedback.

Dear Klant, We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community. We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners. Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission. If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.

Dear Joe, Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk. For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1861517 for more details. Thank you for your patience and understanding.

Dear T., Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue. Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need. Thank you for bringing this to our attention.

Dear J., We’re sorry to hear about your disappointing experience with our platform. It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent. Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform. Please feel free to reach out to us directly at [email protected] with more details about your specific concerns and we can take a closer look. Thank you for all of your understanding. We truly appreciate your feedback.

Dear Klant, We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform. Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission. Your satisfaction is important, and your review inspires us to keep improving. We appreciate your support and hope to see you again soon.

Dear GenXer, Thank you for your valuable feedback and for sharing your great experience with the Indiegogo customer support team! We really appreciate you taking the time to share your thoughts with us, and thank you for being a part of the Indiegogo community!

Dear Jo, Thank you for reaching out and sharing your concerns. We understand how important it is for backers to feel confident in their contributions. Unfortunately, we weren’t able to identify which campaign you are referring to. To help us investigate further, could you please contact us directly at www.indiegogo.com/contact using the email address associated with your Indiegogo account? Our User Operations Team is ready to assist and review your situation.

Hi Bryan, Thanks for your review and for sharing your feedback with us regarding Indiegogo's tipping feature. When you add a tip on to your transaction, you are supporting Indiegogo directly and furthering our mission to bring ideas to life through the power of community. Indiegogo is committed to providing a low-cost solution that enables millions of innovators globally access to community-based capital. We charge a 5% platform fee on all Funds Raised and have not raised our prices in fifteen years. Tips supplement our low fee business model. Funds are used to keep our platform running smoothly, provide best in class customer service and invest in new technology and features to continually bring more value to our Innovator and Backer communities. Tipping is optional and you can change the amount to $0 if you wish. You can always request a refund for your tip as well and it will not impact your contribution to the campaign. Please contact our support team at indiegogo.com/contact to request a tip refund.

Dear Jyoti, Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue. Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need. Thank you for bringing this to our attention.

Dear Francisco, We’re sorry to hear that you haven’t received your perk and instead received a refund from this campaigner. Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you. We appreciate your understanding in this matter.

Dear Pharaji, We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review. If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further. We appreciate your feedback and thank you for being part of our community.

Dear Louis, We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating. Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you. We appreciate your understanding in this matter.

Dear Ken, We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform. Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.

Dear Paolo, We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community. We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners. Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.

Dear GC, We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community. We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners. Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission. If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.

Dear Cedar, Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about this frustrating experience. For privacy reasons, we will reach out to your friend off of Trustpilot regarding the issue. We have sent an email to their Indiegogo account email address; please refer to reference #1853154 for more details. Thank you for your patience and understanding.

Dear Michael, We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention. It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at [email protected] using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you. Thank you for your understanding, and we hope you receive your perk soon.

Dear Naguib, Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk. For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1851270 for more details. Thank you for your patience and understanding.

Dear Ä Ross, We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or campaign based on your Trustpilot review. If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further. We appreciate your feedback and thank you for being part of our community.