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Home Services

Lightcrafters

60 reviews

4.660 reviews
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About Lightcrafters

Data updated
Website
www.lightcrafters.com
Category
Home Services
Location
United States · Austin
Status
Unclaimed
Replies to negative
33% (1/3)
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Is Lightcrafters legit?

Lightcrafters (www.lightcrafters.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-10.

What people say

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ROBERT SZYPCZAK · 2 reviews · Verified ·

Nice product

Nice product, cool look. A bit better timeline and tracking would’ve helped but worth the wait.

Reply from Lightcrafters2022-05-23

Thanks very much for your honest review Robert. I appreciate the feedback and will continue to work on better communication. We've been overwhelmed with work and some of that detail has slipped a bit recently. Thanks for the reminder of how important that end of our business is, the customer support end. We'll strive to to better. I'm sorry you were disappointed in that respect but happy you're otherwise impressed and pleased with your purchase.

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Florence Ledger · 3 reviews ·

Nice craftmanship

Nice craftmanship, price is also good. I recommend!

Reply from Lightcrafters2022-05-16

Thank you very much for your review Florence. I'm glad you're pleased with with our products. We always to our best! Kent Samuelson, Lightcrafters

K
Keith Gandini · 1 review · Verified ·

Great customer service.

Reply from Lightcrafters2022-05-04

Thx very much Keith. We’re doing our best ;)

B
Billy · 1 review · Verified ·

Light was great

Light was great. But have asked 9 times for a review! Stop asking!

Reply from Lightcrafters2022-05-02

Wow, sorry about that. I had no idea my clients were being pestered by Trustpilot. These requests are automated and I was under the impression you'd be asked just two times, not nine times. Please accept my apologies. I'll see if I can adjust that in the Trustpilot settings. I'm glad you're pleased with the product anyway. Kent Samuelson, Lightcrafters

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Robert Bauman · 3 reviews · Verified ·

Another fantastic purchase from Lightcrafters!

This is my second purchase from Lightcrafters and again I am blown away by the quality of craftsmanship and the beauty of the piece. The raw copper works well with our other lights and copper gutters. The lighting is perfect for our outdoor shower! It is wonderfully satisfying to find Kent at Lightcrafters hand crafting products in Austin Texas. It is a pleasure to support small companies like this putting out such quality work!

Reply from Lightcrafters2022-05-02

Thank you very, very much for your continued business Robert and your strong vote of confidence. That's what I always like to hear. All the best, Kent Samuelson

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Steve K · 1 review · Verified ·

Love the sconces!!

Love the sconces!!! Perfect for my theater.

Reply from Lightcrafters2022-04-14

Thank you Steve. We love doing media room lighting. Our unique designs lend themselves to ambiance , especially in a dark space. I’m glad you’re pleased. Kent Samuelson, Lightcrafters

A
Architect · 1 review · Verified ·

Nice lights

Nice lights, delivered on time with good communication for a reasonable price. Well done!

Reply from Lightcrafters2022-04-10

Thank you very much for your review and of course for your purchase. I’m glad you’re pleased and look forward to working with you again sometime. Kent Samuelson Lightcrafters

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Pat VanHaverbeke · 1 review · Verified ·

Excellent craftsmanship.

Reply from Lightcrafters2022-04-10

Thank you Pat. I’m grateful you recognize the skills involved in creating our unique custom lighting. All the best, Kent Samuelson Lightcrafters

J
James Myers · 2 reviews ·

Ordered from them for my lawn lights

Ordered from them for my lawn lights. Great service and fast shipping. Thank you!

Reply from Lightcrafters2022-04-10

Thank you James. You were a pleasure to work with.

D
David Wolff · 2 reviews · Verified ·

Good product

Good product. Timely shipping.

Reply from Lightcrafters2022-03-05

Hi David, Thank you for your review and your purchase. Enjoy, Kent

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Richard · 1 review · Verified ·

The light are good

The light are good. Just seem a little cheaply made.

Reply from Lightcrafters2022-01-28

Hello Richard. Thank you for your review. You purchased four American made, handcrafted fixtures from us for $115 each. It sounds as though you are not 100% satisfied. That's extremely rare for us, I’d love for you to expound upon your statement. You have my contact information on your receipt. Please feel free to email me or call. Thank you for your purchase. I hope you enjoy your custom made lighting. Kent Samuelson Lightcrafters Austin, TX

G
Greg Gutierrez · 1 review · Verified ·

Wall fixturr

Great product. And beautiful!

Reply from Lightcrafters2022-01-09

Thx Greg. Glad to have you as another satisfied client. We been working hard since 1994 to maintain a five star reputation. I appreciate your review. Kent Samuelson, Lightcrafters

M
Monika Kovarik · 1 review · Verified ·

Stunning & Unique

Absolutely love the fixtures. If you are looking for something unique, with great quality and super friendly customer service, look no further. Kent went extra mile sending me pictures of different finishes to help me with the choices. I got two stacked ziggurat and two translucent wall cone lights and they are absolutely stunning. Thank you Lightcrafters Team!

Reply from Lightcrafters2021-12-20

Thank you very much Monika. I'm glad you're pleased with both your purchase and the service we provided. That's the experience we strive to have with all our clients. It was a pleasure working with you. Have a wonderful new year, Kent Samuelson

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Robert Anderson · 1 review · Verified ·

Extremely pleased with the transaction

Extremely pleased with the transaction, everything from the personal callback to the quick shipment. Will do additional business with them. Only weak point is the buyer feedback section. This is the forth try at giving feedback. If I wasn't so pleased, I would have given up after the second try.

Reply from Lightcrafters2022-01-09

Hi Robert, I had to chuckle with delight when I read your review 🤣. Thx for persevering, you’re obviously pleased and I couldn’t be happier. Have a good 2022. I look forward to working with you again sometime. Kent Samuelson, Lightcrafters

J
Jessica Haynes · 3 reviews · Verified ·

Great customer service with a custom…

Great customer service with a custom light that looks amazing!!!

Reply from Lightcrafters2021-12-20

Thank you very much for your purchase and your review Jessica. I'm grateful for both. Enjoy your new lighting, Kent Samuelson

N
Nelson Rockwood · 2 reviews · Verified ·

Beautiful, Local, Reasonably Priced

Beautiful, handcrafted, made in Austin, and competitively priced. There’s nothing left to be desired, though as a bonus the team is also very friendly.

Reply from Lightcrafters2021-12-20

Thanks Nelson, it was nice to make your acquaintance. Thank you for selecting our fixtures for your project. You do stunning work. I look forward to working with you again in the future. Kent Samuelson

K
Kim Vogee · 1 review · Verified ·

The product and service has been…

The product and service has been excellent!! The staff has been friendly and very helpful and I will absolutely refer friends to your company!

Reply from Lightcrafters2021-12-07

Thanks Kim, I love to hear that! You've been a pleasure to work with. All the best, Kent and Sky Samuelson, Lightcrafters

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BAndrews · 2 reviews · Verified ·

Frank Lloyd Wright Night Light

Frank Lloyd Wright Night Light. Soooo... beautiful and very well made. Looks lovely in our little 1925 California bungalow.

Reply from Lightcrafters2021-12-07

Thank you very much. I'm glad you are pleased with your purchase! Kent and Sky Samuelson

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Ossama Sleiman · 1 review ·

Great products

It is awesome to work with such stores which specialise on narrow fields. The products are of great quality. So, if you need the lights, you should buy from these guys.

Reply from Lightcrafters2021-12-07

Thank you very much for your kind comments. We love our little niche. Thank you for ferreting us out an giving us a try! Kent and Sky Samuelson, Lightcrafters

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Jessica Houdson · 19 reviews ·

Perfect for room

Some people say finding the best light for your room makes you sleep faster. I think it is true since I bought one, and; it made me sleep fast, and waking up feels different. Truly spectacular what light could do.

Reply from Lightcrafters2021-10-18

Thank you for your purchase and your review Jessica. Please tell me how we could have ranked a five star review. I'm curious and always strive to maintain a five star ranking. Thank you.