Great concept and shiek machine
Great concept and shiek machine. I would like more noise reduction and instructions about settings and filters.
About Sans
Data updated- Website
- www.livesans.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 0% (0/6)
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Is Sans legit?
Sans (www.livesans.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Utilities and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Excellent Tasting Water
In our previous house, we had excellent tasting water from an undercounter reverse osmosis system, which took up a lot of space underneath the sink. When we moved into a condo in the city, we had limited cabinet space, but we still had hard water with a strong chlorine smell/taste to deal with. The Sans Water Purifier was the perfect solution to our water issues. The system easily fits on the countertop, taking up no more space than a slim pod-type of coffee maker. The filtered water tastes excellent without any odors. A bonus is the hot, steaming water that is available in an instant to brew a cup of tea. The countertop reverse osmosis system is automated and easy to use. Highly recommended!
I purchased a Sans Air cleaner back in…
I purchased a Sans Air cleaner back in December 2025 and just started using it now in June 2026. WOW what a difference in the air quality. This device is great. You do not hear it running and the slightest of smells are gone.
The Sans Water Purifier and Self…
The Sans Water Purifier and Self Cleaning water bottle are both excellent products. Both are well made and have totally eliminated our need to purchase bottled water’ They additionally provide terrific product support and follow up. Excellent response time and communication.
Air purifier appears to work very well…
Air purifier appears to work very well but I’ve only had it for a week so far. My sinuses have cleared up for the most part. The company procedures could use improvement. I bought the package, large and small air purifiers. The large one was delivered without the smaller one. No communication that it would be a split delivery. No paperwork or directions in the box. My first instinct was to plug it in and start it. That would have been wrong! After chatting online I was told the second unit would be here I a couple of days and was provided a link to download directions. My first impression of the company was very poor. They need to improve their delivery process to include paperwork and direction within the shipment. In addition, they need to communicate if the delivery will be split. Product good, company needs to improve.
I could not believe it when I change…
I could not believe it when I change the filter …. Dam so much pollutants and not to mention it captures bugs too I have photos but didn’t see a place to post
Mediocre support and Poor Product Quality
This was an unbelievably frustrating experience from start to finish. I spent over $500 on a Sans Water Purifier, and in less than two years, it stopped working properly and would not reset — even after I followed the reset instructions on the company’s website exactly. A product at this price point should not fail this quickly. Customer support was just as bad as the product. I waited half an hour for a response with no estimate, no update, and no indication of when anyone would actually help. Then, after finally getting through, I was asked to explain the exact same issue three separate times, as if nobody had bothered to read what I had already said. It was a complete waste of time and incredibly aggravating. To make matters worse, instead of resolving the problem efficiently, they wanted me to create and send a video documenting the issue — after I had already explained multiple times that the purifier would not reset and that I had followed their instructions. For a failing product that’s not even two years old, this felt less like support and more like making the customer jump through hoops to avoid taking responsibility. A premium price should come with a reliable product and competent support. Instead, I got an expensive machine that failed early and a support team that was slow, repetitive, and unhelpful. I absolutely would not recommend this product or this company.
Massive waste of money
Jug doesn't autofill - have to stand and wait and push the button to start it. Then sometimes it just shuts off in the middle I don't need an appliance that I have to babysit just to get water. Jug is smaller than the tank and flooded my kitchen twice. I had to work out exactly how much to put in the tank to get a jug full without it flooding. I had to babysit the whole process every time I wanted water and I don't have the time or energy for that. Got so frustrated with it I gave up. Out a ton of money and deeply disappointed.
I love the Sans mini air purifiers
I love the Sans mini air purifiers . They’re quiet and definitely clean the odors from cigarettes and cooking smells quickly. I think it cuts down tremendously on the dust in my home also. So far Im very satisfied with these air cleaners. A+
Very bad
Very careful if you buy a water filter with them. They will not accept any return and refund. Even if their website advertises 30 days risk-free return. The water filter is of very poor quality, and filling the tank is a nightmare.
We started with their biggest unit and…
We started with their biggest unit and loved it so much we bought 4 minis for bedroom, dorm room and boat. You see a definite decline in dust, filters are easy to change too
Off and running with our Sans water purifier!
After a bumpy setup, we love our Sans water purifier! Great taste and an abundant supply of water - no more bottles to be hauled!!! The instructions for the installation were a bit unclear and we had to contact customer service. Now that we are up and running, we are so happy with the quality product from Sans!
Product quality
Product quality, design, operation true to advertisements. Customer service is prompt and responsive.
A quality product
A quality product. We'll constructed and easy to operate and maintain. After two weeks of operation the air quality has definitely improved.
Highly recommend, great product and superb service
Had a wonderful experience with Sans- after searching and researching for the best product I ordered the water unit. The next day, I realized it was scheduled to arrive while I was away, and I panicked that it would sit outside my door for a week/ so I asked for some help. Within a few hours a kind customer service person enabled an easy cancellation and I re- ordered my unit when I got back from my trip. It soon arrived and is now fully set up- easy and clear directions and I have 2 pitchers in the fridge. It’s a great unit. I had a reverse osmosis machine 40 years ago that was a fortune and loud as heck- and took up half of my counter space. SANs made everything easy-great water, great design and wonderful humans taking care of their customers. I’ll be be a loyal customer and shop for air products next. Excellent quality, superb design, rapid water filtering (a minute or two a pitcher) and crystal clean. Well packed and a service standard to be followed.
Sans is a wonderful fan that is…
Sans is a wonderful fan that is cleansing the air in my entire home. About June 22 it will have cleaned the air for a month. It show my air conditioner apparatus is working, sans numbers are 2-4. Shows blue, and red when I used a spray in my home. So it does work. Wish it ran longer than 8 hrs. The highest fan is loud, but medium works silently. I bought it for allergies, dust, bacteria and mold, and pet dander along with cat box odors. I haven’t seen a difference in the air in the room farthest from the fan yet.
I purchased Sans Water Purifier and it…
I purchased Sans Water Purifier and it was the best decision I've made in the past few years. I thought I was doing well by purchasing my fridge's water filter and alkaline water for my water dispenser. But I was still struggling with drinking water. I always needed some kind of flavoring added just to drink it. After my Sans arrive and flushed the filters, when I tell you the minute the water hit my lips ... I couldn't stop drinking until it was done. And then I went back for more and finished that glass. I knew I wasn't drinking enough water but my goodness, this told me everything I needed to know. I was dehydrated. The icing on the cake happened on my treatment day. I get IVIG every 3 weeks and the nurses know the struggle of finding a vein and how long it usually takes me to finish my treatment. YESTERDAY!!! The nurse who did my IV was a little nervous about finding a vein because I forgot my blanket. But she found one ... actually many ... and was able to "hook" me up. We were both stunned. Then the length of my treatment usually takes around 4 hrs ... y'all ... it took 3 hrs and 18 minutes!!! This never happened ... ever ... and I've been doing this since Jul 2023!! My nurses were just stunned ... just stunned! I flew through my treatment and felt great!! I've been drinking Sans filtered water everyday since 05 May and it doesn't feel like a chore. I just grab the jug and pour. The auto-fill is a great feature. It reminds me of the "set it and forget" functionality. I refill the dispenser about twice a day and I'm golden. Best purchase ever!!
A great Air Filter
A great Air Filter. Super quiet, very small is size, easily hides in my bedroom. Fast shipping with great communication.
Sans products work as advertised
Sans products, Air and Water, have positively changed our lives for the better! Fresh clear water all the time and less need for tissues in every room. It’s be a brutal allergy season! Air quality is greatly improved.
I live with 2 people that smoke in the…
I live with 2 people that smoke in the house. After long research and reading reviews, I choose Sans. I purchased the whole house air purifier. I've only had it for about 2 weeks, but I've noticed the air quality is much better! I have now purchased the smaller unit for my bedroom. Once it arrives I believe I'll breathe even better!