Bad quality from Guangzhou TopStar Technology Co Ltd.
When you are thinking of ordering a bubble wall from China, stay away from Guangzhou TopStar Technology Co Ltd. This is the first time ever I bought something from China and it was the worst experience ever. In June, we sent a video clip to TopStar Guangzhou that we want a bubble wall just like in the video. TopStar Guangzhou claimed they can do it. Unfortunately after the full payment is made, and numerous communication during the production, the final product is nothing close to what we wanted. We were already very disappointed and frustrated then as they demanded additional money if we want the exact same bubble wall like the video we sent them. They are such rip off as they said yes to everything you asked for but change their words and said those are additional programming that we have to pay additional money. We have no choice but to accept what was produced since we have paid US6000 for it. After a long wait for the bubble wall to arrive in Australia, the product does not look like anything worth USD6000. It infuriated us that the bubble wall was with defects! Very poor quality!!Furthermore with the amount we paid for, we didn’t even have a remote control to switch on the lights of the bubble wall. The stupid design does not even have a on off buttons. All the water pump are exposed out. There was no communication of the design of the wall until it is shipped to us. There is no black and white documents to outline the terms and conditions of the sales. The terms are totally unfair to consumers. When we demanded a refund for the defective part of the wall, they ridiculously said they will give us a credit when we make another purchase. What fair trading is there? Why would I still purchase from them when I know their quality is so bad? After I made many complaints to them, they finally gave us a small refund of only USD100! I strongly do not recommend anyone to source anything from China. They have very poor quality control, no customer service and they are very dodgy. Stay away from ordering any electrical products from Guangzhou TopStar Technology Co Ltd.
