Mawoo Pets (www.mawoopets.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Trisha S · 2 reviews · Experienced 2024-10-22 ·
★★★★★
Unresponsive
I would stay away from this site. I believe they are selling from puppy mills. I’ve tried calling (three times) and emailing (twice) over a period of 3 months to get more information about a specific puppy breed and ask if I can have information on their parents. I’ve yet to receive a response. Over these 3 months I saw numerous litters
come up for sale from this breeder. Having a hard time understanding all the great reviews on this site?! I would read the 1-star reviews and seek a reputable breeder instead of purchasing here as you’re taking a chance.
Reply from Mawoo Pets2024-10-24
Dear Trisha,
Thank you for your message. We sincerely apologize if any communications were missed, and would be keen to answer any questions you have about our breeders or puppies. Please feel free to contact us directly at 1-888-488-7203, or let us know the best way to reach you so we can assist further.
We work exclusively with responsible, ethical breeders who are carefully vetted through comprehensive checks, including for breeding practices, genetic testing, veterinary care, and socialization practices. We take concerns like yours very seriously and would appreciate it if you could share any specific details that need further investigation.
We greatly appreciate your feedback and support. Thank you for giving us the opportunity to address your concerns.
Sincerely,
The Mawoo Pets Team
All staff was tremendously awesome keeps you updated all time and answer you questions and worries and how they took care of my baby he’s smells very clean and neat totally recommended 😊
Reply from Mawoo Pets2024-10-23
We are so happy to hear that your furbaby is doing well and you have found your new best friend!
My experience purchasing my puppy from Mawoo Pets was excellent. There is nothing that could have made my experience better. Mawoo Pets is absolutely amazing and I would most definitely recommend doing business with Mawoo. Thank You to everyone at Mawoo Pets!
Reply from Mawoo Pets2024-09-25
We are so happy to hear that you had a great experience with us! We hope that you and Tim the Yorkie have lots of adventures together! - Mawoo Team
At first I was a bit skeptical coming on this page to purchase a puppy. Once I put my deposit down for my dream dog I knew that it was going to a smooth process. The team was so supporting and great with communicating every step that was taken. The breeder was amazing and super informative. The process was fast and easy and I’m in love with my forever fur baby 🥰! I couldn’t be happier and definitely will be recommending people that are looking for puppies.
Reply from Mawoo Pets2024-09-17
We are very happy to hear you had a wonderful experience with us! Please ensure to let your friends know they will receive a discount as a referral customer! I hope you and Little Betty the yorkie have lots of adventures together! - Mawoo Team.
NO RESPONSE/SICK PUPPY
I would like to start by stating, I had a good experience initially when getting my puppy. I only had him three full days when I returned home from work and he was completely unresponsive. This required CPR as I begged a nearby vet office to see me. I had to conduct CPR as I drove there, this was quite a traumatic experience. That vet was able to finally stabilize him w a port, among other things. They said that he was hypoglycemic, hypothermic and was unsure of what other issues. They buddle him in hot bags and I transported him to emergency vet, there was no way around this as they advised that the port would stay in and that he would die if I did not take him to the E vet. I left there with a $400 bill. I got to the emergency vet and told them that I was going through a divorce and could only do the basic care but wanted him alive. They did the basic care and did all they could to keep him alive, they informed me of some blood disorder and that the hypoglycemia had lowered his blood pressure. There were a few other concerns that I was not made aware of when I got my precious angel. When I went to work I left him food and water out, and he had a blanket and it was normal temp in the apartment. Needless to say the emergency vet bill was around $3800. I had to take out credit to cover the inital cost and then have been making payments on the last $1000. I say all that to say, soon as I went to the first vet I was in communication with the breeder and Mawoo pets informing them of every step. I have emailed and text all the bills and vet records which i was told to do. Now I cant get anyone to call me back, I did not have this dog long enough to have to pay an extra $4000 on top of what I just paid mawoo pets for this very expensive dog. Had I known that i would not be supported if a situation like this would have rose three days after getting the dog I would have never used Mawoo pets.
Responding: According to the vet records there were more issues than hypoglycemia that is just what the initial vet caught trying to bring him back to life. Also, that should have been explained to me, although I am glad you are updating your info now.
Reply from Mawoo Pets2024-09-12
Dear Bridgett,
We are sincerely sorry to hear about the stressful and costly experience you have gone through. We can clearly see from your message how upsetting this has been.
Hypoglycemia is a common risk for small breed puppies, especially after travel. It's critical to ensure frequent, small meals to avoid this issue in small breed puppies, especially in the first few days after bringing your puppy home.
As hypoglycemia is neither infectious nor hereditary, it falls outside the coverage of our Health Guarantee. For a review of our terms, you can reference this link: https://www.mawoopets.com/health-guarantee-agreement
We do sincerely appreciate your feedback, and have implemented additional communication measures to make sure customers are further aware of these care needs moving forward.
We’re happy to discuss any further questions you may have. We are sorry again for what you have experienced, and wish there was more that we could do in this case.
Sincerely,
Mawoo Pets Team
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Antonio Carter · 2 reviews · Verified · Experienced 2024-09-02 ·
★★★★★
Responsive and offered a smooth transaction
Everyone was responsive and kept me up to date. Transaction went smooth other than overall cost compared to other sites.
Reply from Mawoo Pets2024-09-05
We are happy that you enjoyed your experience with us, and that little Lucas, our AKC registered handsome Frenchie has his fur-ever home! -Mawoo Team
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Ella Pedersen-Jones · 1 review · Experienced 2024-08-28 ·
★★★★★
like most people say at first you’re a…
like most people say at first you’re a bit skeptical but as I was reading the reviews, I saw that it was legit. I got my puppy. He’s so sweet so playful. He has two different colored eyes. Oh my gosh, hes so adorable. The only problem is I got him two weeks later than I was supposed to, but that’s OK. It was worth the wait.
Reply from Mawoo Pets2024-08-28
Hello Ella! We are so happy to hear you love your puppy. We were not able to release him at 6 weeks of age as he was just too young to be away from his mom. All our puppies must go home at 8 weeks as they need the emotional and physical connection of their mother until this age for developmental purposes. I apologize you had to wait, but Im glad you think hes worth it! I hope you both have wonderful adventures together! - Mawoo Team
Mawoo made the entire process of finding my new best friend seamless. I was a little apprehensive at first purchasing a puppy online however the entire team at Mawoo answered all my questions and set my mind at ease. I would definitely use them again in the future.
Reply from Mawoo Pets2024-08-28
We are so happy to hear how happy you are with your new best Fur-iend! We are glad we could make this as smooth and stress-free as possible for you. We cant wait to work with you again in the future to hopefully get your puppy furry friend of his own. - Mawoo Team
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Tank · 2 reviews · Experienced 2024-08-21 ·
★★★★★
Awesomeness
Awesomeness. Nothing less.
Reply from Mawoo Pets2024-08-22
We are so glad you had a great experience with us! We wish you and your puppy all the best! - Mawoo Team
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Lucas Harrington · 1 review · Experienced 2024-08-15 ·
★★★★★
Best customer service!
Best customer service!
The original puppy I was going to get had some health problems but the custom service was great and helped me find another puppy from the same breeder. They made it a great experience and answered every question I had. They responded very fast too
Reply from Mawoo Pets2024-08-17
We are very happy to hear that you have had a great experience with us and are happy with your new furry best friend! If you ever plan on getting your new puppy a friend, please keep us in mind!
Wishing you all the best with Zuri your Goldendoodle puppy! - Mawoo Team
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Kim · 2 reviews · Experienced 2024-08-10 ·
★★★★★
Great Service!
Great Service!! This is the third puppy I have bought through Mawoo Pets. They kept me informed from purchase to delivery and was always happy to answer any of my questions.
Reply from Mawoo Pets2024-08-17
Hello Kim! It is great to see repeat customers! We love being updated on how our puppies are doing in their new homes. Thank you so much for your confidence in us and congratulations on your newest Mawoo puppy, Kendall the Yorkie! - Mawoo Team
Mawoo Pets and their staff were amazing to work with. They made the process easy and kept me up to date on how my new puppy was doing. We received our puppy a few days ago and she is amazing and adapting well to our family.
Reply from Mawoo Pets2024-08-13
We're thrilled to hear that you're happy with your new puppy from Mawoo Pets. It's our mission to connect families with the perfect furry friend, and we're so glad we could be a part of your journey. Wishing you and your new pup many happy and tail-wagging moments together! If you ever need anything, don't hesitate to reach out.
The Mawoo Pets Team
We are deeply saddened to hear about the loss of your puppy. At Mawoo Pets, we understand how much our furry friends mean to their families, and our hearts go out to you during this difficult time.
Please know that we take these situations very seriously. We'd like to work with you to understand what happened and to support you in any way we can. When you're ready, please reach out to us directly so we can discuss this further.
Thru steps 1 and 2 guess I gotta submit something else?!
Reply from Mawoo Pets2024-08-13
If you encounter any issues or require further assistance, please do not hesitate to contact us directly at 888-488-7203. We would be more than happy to guide you through the process.
Mawoo Team
Very good communication the entire time! Husband came with puppy to deliver her to me and was a very nice gentleman!
Reply from Mawoo Pets2024-08-13
We're thrilled to hear that you're enjoying your new puppy and that the process was smooth and seamless for you. Wishing you and your puppy lots of love and happiness together! If you ever need a friend for your new puppy, we're just a call or message away.
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Lisa Wilson · 1 review · Verified · Experienced 2024-05-02 ·
★★★★★
I was a little reluctant to use a site…
I was a little reluctant to use a site so I did a lot of research to find the best place to find my next fur baby. Mawoo answered every single question in a timely manner and made the process so easy. I would definitely use their services again and would also recommend them to friends and family. My cute little guy is super healthy and with his forever family thanks to Mawoo❤️
Reply from Mawoo Pets2024-05-07
Hi Lisa, Thank you for your wonderful review! We're delighted to hear that you had a great experience finding your perfect fur baby with us. We appreciate your recommendation and look forward to assisting you, your friends, and your family in the future!
-The MawooPets ❤️ Team
