mayors.com (www.mayors.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I purchased an expensive ring week last week from the Lenox GA location directly. A salesperson sent it to me as I live in Virginia. Upon receiving it. I realized it was too big and needed to return it. A manager told me it had to be brought back to a store location which wasn’t obviously possible. It was sent, so why couldn’t I send it back? He couldn’t be bothered and after writing numerous messages to the clerk I was given a return address. I ended up returning it on my own sending it express overnight to the store. When I called today, I was told that the ring was worn and I would have to speak to the manager who wasn’t it. WORN! I tried it on and put it back into the box immediately waiting to get approval to return it. What exactly did they base this on??? Anyone can try on a piece of jewelry and it doesn’t look worn. Pieces are tried on all the time and people return them. There was no tag on it so it might have been in the store sitting for months. They are looking for an excuse not to refund me as they didn’t want to in the first place. I’m sorry that I ever dealt with them. I have numerous dated messages from the salesperson to prove I returned it immediately. I plan on fighting this as I will not be accused of something that is not true.
Reply from mayors.com2026-06-25
Dear Suzanne Stein,
Thank you for taking the time to share your experience.
We understand how frustrating this situation has been, particularly when it involves a recent purchase and a return you expected to be straightforward. We recognize the additional effort put into coordinating the return and appreciate your prompt action in sending the item back.
Our return policy requires that all items be received in their original, unworn condition. Each piece is carefully inspected upon return to ensure it meets these guidelines. We understand that our assessment may not have been the outcome you anticipated, and situations like this can understandably lead to concern and disagreement.
We take feedback regarding both communication and overall experience seriously, and your comments will be shared with our team as part of our ongoing efforts to ensure clarity and consistency in how these situations are handled.
Kindly,
Mayors
Delivered quickly - retail store sized it within minutes, very happy with my watch purchase.
Reply from mayors.com2026-06-26
Greetings,
Thank you for reaching out and sharing your review with us! We are happy that we offered you quick delivery and that we were able to size it very fast.
We appreciate your recommendation and look forward to assisting you again soon!
Kindly,
Mayors
Dear Natwar Krishna Koneru,
It's wonderful to know you had a great experience! We hope to continue doing business with you.
Kindly,
Mayors
B
Barbara A · 2 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
A graduation gift for my grandson
Reply from mayors.com2026-06-24
Dear Barabara,
Thank you for choosing Mayors to celebrate this wonderful occasion and congratulations to your grandson! We're always here to help.
Kind Regards,
Mayors
Mayor's staff know their business. They are professional, helpful and easy to work with. I would not go anywhere else.
Reply from mayors.com2026-06-22
Dear L Chambers,
Thank you for sharing your review with us! We are happy to know that you had a great experience with us and that our team was professional and easy to work with.
We appreciate your recommendation and look forward to welcoming you back soon!
Kind regards,
Mayors
Dear Anna Porter,
Thank you for sharing your review with us! We are happy to hear that you received your order the next day.
We look forward to assisting you again soon!
Kind regards,
Mayors
I wanted to order an item online for Father's Day. Customer service told me it would be best to pick it up at a Mayors store (20 miles from where I live), and assured me that the Mayors store had several in stock. When I arrived at the store, they had none. I called customer service to express my disappointment and was assured that I still had time to order it online for arrival before Father's Day. In fact, I was promised overnight delivery. It has now been 4 days and there is still no tracking information beyond "label created". Sadly, Mayors has lost my confidence and trust in their business. Needless to say, I do not plan on purchasing anything from Mayors again.
Reply from mayors.com2026-06-23
Dear Marisa,
Thank you for taking the time to share your experience, we’re sorry to hear how frustrating this situation has been, especially surrounding such an important occasion like Father’s Day.
We understand how disappointing it must have been to make the trip to one of our stores after being advised that the item was in stock, only to find it unavailable. Additionally, we regret that the follow up with your online order and the expectations set around expedited delivery did not align with the experience you’ve had.
While our team always aims to provide accurate information and seamless service across both our retail and online channels, we recognize how these inconsistencies can impact your confidence and trust. Your feedback highlights areas where we can improve communication and coordination, and we truly appreciate you bringing this to our attention.
We appreciate your feedback and look forward to the opportunity to welcome you back.
Kindly,
Mayors
Everyone in Jacsonville office are so helpful. Thanks for Varsha and Carolina.
Reply from mayors.com2026-06-20
Dear Tor Killi,
Thank you for your kind feedback! We’re delighted to hear that our team provided such a helpful and welcoming experience. Varsha and Carolina will be especially pleased to know their efforts made a positive impression.
We truly appreciate your support and look forward to welcoming you again soon.
Kindly,
Mayors
Thank you ecom team for processing the order so fast! I placed it Tuesday and Wednesday it was ready to pick up at the store. Such a great online experience and I love my new watch
Reply from mayors.com2026-06-20
Dear Paola,
Thank you for your kind words! We are delighted to hear that your experience with our team was seamless and efficient.
Providing a refined and effortless journey from purchase to collection is something we take great pride in, and it is wonderful to know your order was ready so promptly. Moments like these are designed to be as rewarding as the timepiece itself.
We hope you are thoroughly enjoying your new watch and look forward to assisting you again in the future!
Kindly,
Mayors
I ordered a watch for my father for father’s day and it arrived within a day and beautifully packaged as a gift when I didn’t even ask. So loved the work that was put into the package! Thank you!
Reply from mayors.com2026-06-20
Dear Mariana,
Thank you for your thoughtful feedback. We are truly delighted to hear that your Father’s Day gift arrived so quickly and that the presentation exceeded your expectations.
Creating a seamless experience, along with moments of thoughtful surprise, is something we take great pride in, and we’re pleased to know it made a lasting impression.
It’s an honor to have been part of such a meaningful occasion. We hope your father enjoys his timepiece in excellent health, and we look forward to assisting you again in the future.
Kindly,
Mayors
Shipping was fast. Item arrived in perfect condition.
Reply from mayors.com2026-06-18
Dear Brandi,
Thank you for your feedback! We’re delighted to hear your order arrived quickly and in perfect condition. Providing a seamless and efficient experience, both in our showroom and online, is always our priority.
We truly appreciate your support and look forward to serving you again!
Kindly,
Mayors
Mayors can improve by fully inspecting the item to ensure there are no defects before handing it over to the customer at the local store where it is collected by the customer even for items ordered online. This will avoid customer disappointment with Mayors and with the brand of the item purchased.
Update 6/26/2026: Mayors can also improve their refund process. I returned the Cartier watch on 6/17/2026 after getting it at the Mayors Tampa International store on 6/16/2026. I'm still waiting for the refund which was supposed to be completed within 3 to 5 business days. I called Mayors today and I was told the return has been confirmed but the refund has not been initiated yet.
Reply from mayors.com2026-06-19
Dear J Raul Vacarizas,
Thank you for taking the time to share your feedback with us. We sincerely apologize that your pickup experience did not meet your expectations. Providing excellent service and high-quality products is very important to us, and we appreciate you bringing this matter to our attention.
Your feedback will be used to help us improve our processes moving forward. Please know that we are here to assist you with anything you may need, and we look forward to serving you better in the future.
Kind regards,
Mayors
A
ALEX · 2 reviews · Verified · Experienced 2026-06-16 ·
★★★★★
Deliver information lack
Deliver information lack, no any update. Seems not in stock item.
Reply from mayors.com2026-06-19
Dear Alex,
Thank you for sharing your feedback with us. After reviewing your order it is set to be delivered Sunday 21st. We have resent you an email with the tracking details, so if you haven't received it, please email us at [email protected] for further assistance.
Should you have any further questions do not hesitate to reach out.
Kind regards,
Mayors
We keep coming back time & time again because of Maggie! She knows our style & is more than happy to help with any request. She found my perfect Rolex to add to my new watch obsession. Chris is always there to chat with & ask for expertise as well. Maggie is the BEST!
Reply from mayors.com2026-06-19
Dear Ellen McFarland,
Thank you for your continued trust in us! We’re delighted to hear that Maggie consistently provides such a personalized and attentive experience, and that she was able to find the perfect Rolex for your growing collection. It’s equally wonderful to know that Chris has been reliable and supportive during your visits.
We look forward to welcoming you back again soon!
Kind regards,
Mayors
Dear Zack White,
We’re so pleased to hear your package arrived so quickly. We truly appreciate your feedback and look forward to assisting you again soon!
Kind regards,
Mayors
I asked to purchase an extra half link and a sales rep emailed me back and said LONGINES would be sending me one directly free of charge.
Reply from mayors.com2026-06-14
Dear Gabriel Carr,
Thank you for sharing your experience! We’re delighted to hear that the process was smooth and that a complimentary half link was arranged for you.
Providing attentive service is always a priority, and your feedback is truly appreciated. We’re glad everything was handled seamlessly and look forward to assisting you again in the future!
Kind regards,
Mayors
Quick shipping and friendly associates who helped with the order on the phone
Reply from mayors.com2026-06-13
Dear Matthew,
Thank you so much for your feedback! We’re delighted to hear that your order arrived quickly and that our associates were friendly and helpful over the phone.
We truly appreciate your support and look forward to assisting you again!
Kindly,
Mayors
Wildly fast overnight shipping in a presentation grade box, extremely well packaged, for no added cost on a sub $1000 watch? Pretty extraordinary service.
Reply from mayors.com2026-06-11
Dear Todd,
Thank you for sharing this incredible feedback! We’re thrilled to hear your watch arrived with such fast overnight shipping and that the presentation and packaging exceeded expectations. Delivering extraordinary service is something we take pride in, and it means a lot to know it made such a strong impression.
We truly appreciate your support and look forward to assisting you again!
Kindly,
Mayors
A
Andy · 3 reviews · Verified · Experienced 2026-06-09 ·
★★★★★
Have received product
Have received product. Trying to get scheduling.
Reply from mayors.com2026-06-12
Dear Andy,
Thank you for contacting us and bringing this matter to our attention.
Your feedback has been forwarded to the appropriate team for further review. Please expect a member of our management team to connect with you for further assistance.
Kind regards,
Mayors
Always high class service and merchandise. Mayors is an exemplary jeweler. The Tissot is impeccable. Will always go back to Mayors for my timepiece needs.
Reply from mayors.com2026-06-12
Dear Hugo Juliao,
Thank you so much for your kind words! We’re truly honored by your continued trust in Mayors. It’s wonderful to hear that both our service and your Tissot timepiece met your expectations—impeccable is exactly what we strive for. Knowing you’ll return to us for your future timepiece needs means the world to our team.
We look forward to welcoming you back and delivering that same high-class experience every time!
Kind regards,
Mayors
