Moving Up Garage Door Company

Shady Slow Shipper

Purchased a remote from this company via Amazon. They said it was shipped on 3/31/21. The tracking number showed it was accepted on 3/31 in Round Lake, IL. After that, no movement for over two weeks. Finally on the 17th, I contacted Moving Up to see if I could cancel the order. Lo and behold, the package miraculously arrived at Elk Grove Village, IL on Sunday, 3/18 and is scheduled to arrive on the 4/23. Shady, shady company. Purchase from somewhere else. They won't ship until you request a refund. Apparently this is standard practice for them. They have reviews with the same complaints with the BBB and Facebook

Not Truthful or Communicative

I order a part. They told me it shipped on 15 March. When I had not received 25 March I contacted them and their reply was: "We were out of this and finally got some in. The order has been shipped but not scanned by the post office. I agree it isn't the best way to ship but since we are the ones that are paying for the freight it is the least expensive." They pay for shipping? There are other better companies.

Great service and price

Great service and price. Will use again for any garage door needs

My experience was great

I read the other reviews but had no issues at all with my order and overall a very positive experience with Moving Up. I ordered a pair of torsion springs and they were shipped same day and delivered to me the next. I had also contact them via email to ask about correct tensioning as I ordered oversize springs. They responded to the email the next day as well. I cant speak for the experiences of others but I will say I had a good experience and will contact them again the next time I need any parts.

Do not buy from this company

Do not buy from this company! Ive never had so much difficulty with a company if a package gets lost or sent elsewhere

Fast shipping

Fast shipping. Best price I could find on the web.

The process was easy and fast.

Item was delivered very quickly

Item was delivered very quickly. The product could be made easier to install with pre-drilled holes. Nails color matched the color of the material but color came off after pounding the nails with a hammer.

I am Happy with New garage door opener

I am Happy with New garage door opener. It was easy to install.

Buyer Beware!!! Do not purchase from this company!

Purchased door stops on Saturday, 8/22/2020 and paid for expedited shipping. Got confirmation first thing Monday morning, 8/24/2020 that item had shipped. Then looked up confirmation number from UPS and showed shipping label had been canceled. Got another email same day, 8/24/2020 with new shipping label with same expected date which was great. Tracked shipment on 8/26 because it didn’t show up and it said the shipper has requested the item be returned to the sender. I called and called and the phone just rang and rang. Sent email - no response. Called at opening on 8/27/2020 to find out. The guy told me that they weren’t sure the items were the correct ones so they recalled them from ups to make sure. I just canceled the order at that point. He put the phone down and was talking to someone else in the office - he said “what a p(r)ik - he just canceled the order”. I stayed on the line and heard them talking to each other. I called back to let them know how unprofessional that was and he said he didn’t say that. He then told me another story that they ran out of the black door stops and that why my order wasn’t on the way. Just so confusing. What’s the real story?! DO NOT BUY THEM FROM THEM! Unless you want to waste your money and be called names when you follow up.

Ordered new torsion springs on-line…

Ordered new torsion springs on-line Thursday 8/6/20. Their representative (Larry) was very helpful and professional in insuring the accuracy of my order and confirmed delivery date Springs arrived via UPS first thing Monday morning 8/10/20. Install was simple. Would definitely order from them again. Thanks Moving Up! Regards..... Bob M

roll-up door seal

Got my roll-up door seal fairly quick. It fit perfect and after 10 minutes the door was great again. Too bad shipping was same price as the seal...

Aug 04 AVOID THIS COMPANY

Aug 04, 2020 AVOID THIS COMPANY: Placed an online order on JuLy 23rd (Sunday) at 10:55A CDT. At 1:07p received email “Your Order has been Shipped” with USPS First Class mail “on 7/24/202” with tracking number. On Aug 4th product not received. Called Moving Up GDC at 877.379.4947 to check order. Male voice informed me they are waiting for manufacturer to apparently backfill the product! Upon which I say, but wait, you sent me email confirmation that order shipped on July 24th. What’s wrong with this picture? Apparently not a thing as his reply was it’s the software ...”that’s just the way it is”. This comment was made in all sincerity as he repeated back to me when I expressed indignation. Unbelievable! How do they stay in business with such incompetence. Order cancelled.

Best price and quick service

The part was shipped on the day I ordered it and I received it within just a few days. Their prices were the most reasonable of all that I could find. If I needed a part again I would definitely use them and I would recommend them.

Great product

Great product! Looks beautiful on our mailbox. Shipping was fast. I’m pleased with my experience.

I was I need of a replacement part…

I was in need of a replacement part (travel module) for my garage door opener and Moving Up Garage Door Company got it to me in record time. I appreciate it and if I ever need anymore opener parts, I’ll definitely order from them again. Thanks again.

I ordered a metal gate to the garage…

I ordered a metal gate to the garage here, the guys did the work conscientiously, efficiently and on time.

weatherstrips

i ordered new weatherstrips for my garage door they fit perfectly great quality and fast delivery

Extremely satisfied with their help and…

Extremely satisfied with their help and speed of shipment. Everyone should they need stuff go here first !

Excellent fast service and part.

Excellent fast service with a perfect fitting part. Great, helpful instructions for installation as well.