newyorkgrocery (www.newyorkgrocery.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 74% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 27% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Lou · 1 review · Verified ·
★★★★★
Laughably awful service
Order placed at 12:30 for 8 items with a note indicating that the delivery was for a friend who was feeling down and rapid delivery would be appreciated. 4 hours later, delivery still has not occurred (reason quoted was due to impossibility of reaching me - neither telephone nor email were used to try). The people on the telephone line are incredibly rude and unhelpful and to cap it all off, half of my items have now been replaced by other items!!! Their excuse "we are a small company and so we do not always have everything in stock". 2 specific items out of a total of 8 screams incompetence. Rather than a little deliverybti cheer my friend up this has turned into a farce with my friend now having to leave work early to receive the items... i am very unhappy with the level of service.
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TH · 1 review · Verified ·
★★★★★
Great service
Great service! Easy ordering process, very fast delivery! Loved it.
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Rhea Vohra · 1 review · Verified ·
★★★★★
Horrible
There was a mistake in the address and when i called them up they vwere very unhelpful. address was written correctly by me when placing the order
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Philip · 1 review · Verified ·
★★★★★
The chatbot was exceptionally helpful
The chatbot was exceptionally helpful, but there was a bug in your code where I could not checkout.
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Rhonda Dodd · 1 review · Verified ·
★★★★★
Plus and Minus
Got a call to change several items from my order which I found to be wonderful. Most places either simply substitute or cut those out of the order. Delivery was prompt. However, the pictures of the salami we bought was a full salami, but what arrived was a package of slices.
Might be a great addition to the NYC late night ordering scene if they deliver what they show - - even if everything is a bit on the high side. It was after 10 pm when we made the order, one should expect to have to pay premium.
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Vivian Law · 2 reviews · Verified ·
★★★★★
Excellent !
Excellent !! It came sooner than promised!!! Very cordial delivery person.
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Me Johnson · 2 reviews · Verified ·
★★★★★
The BEST Grocery shop online!
Better customer care and honesty than seamless. And faster delivery than instacart.
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Jeff Wolk · 1 review · Verified ·
★★★★★
Very quick delivery
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Tatyana · 3 reviews · Verified ·
★★★★★
I discovered this site looking for a …
I discovered this site looking for a hard-to-find product, and the product was delivered to me in less than 2 hours! They didn't have as many as I ordered, and called to tell me, then gave me a credit.
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JOHN · 3 reviews · Verified ·
★★★★★
The best of the best
The best of the best. Good items, fresh produce, cold brew...my wife loves their selection of Lean Cuisine....and they deliver very quickly in Manhattan.
I highly recommend these guys!
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NYC Party Thrower · 1 review · Verified ·
★★★★★
I have worked with New York Grocery for …
I have worked with New York Grocery for 3 years. They are extremely reliable, prompt and trustworthy. I highly recommend them.
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Hannah Gordon · 24 reviews ·
★★★★★
Really Great service provider for …
Really Great service provider for flowers I have ever used. Definitely recommended and use it again :) @@
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Sossio · 3 reviews · Verified ·
★★★★★
The only beer distributor in the metro …
The only beer distributor in the metro area to be responsive at any time of the day and always meets our needs. We've had other beer distributors give us the runaround and had one actually not show up with our keg when promised. We never had that issue with NYGrocery. I would definitely recommend them to anyone.
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Customer · 1 review · Verified ·
★★★★★
I can NOT verify online if my order has …
I can NOT verify online if my order has been delivered unless I allow your web sight to install 'cookies' in my search engine... Why would i want you to be able to track what I look at if I can not FIRST verify if you can do a simple task that i have ALREADY PAID FOR... so no I do not see a reason to use your service again
BUT your answer does not cover everything.. your web site will NOT LET you just log in to verify to see if my order unless I in port a zip code and there it where Norton Security flags your website and warns that your website is trying to intrude tracking cookies. So NO I can not just log an to verify
Reply from newyorkgrocery2017-05-26
Stacy,
Sorry you had trouble with our site. To verify your order status you can login to your account and click on the status, You also have a option to email or text us for order status.
The cookies we install are in the browser to load correct site, its doesn't track anything beyond our site.
##update: May 25th 2016
Norton Security flags site for various reason which can be true issue or false alert, in any case we have opened a case with them and are investigating. The cookies stored on your device by our site our temporary and harmless. The fact that you have re-enter your zipcode tells that the cookies from the time the order was placed have expired. We understand and have made a note of that it is inconvenient to enter zipcode every time and even for checking status of an order. We will take your suggest with the dev team.
### update May 26th 2016
Our dev team worked with the Norton team last night, The issue is related to mixed content (http & https) which has now been resolved.
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Customer · 1 review · Verified ·
★★★★★
Best service provider for flowers I …
Best service provider for flowers I have ever used! Fanstastic service and even a follow up email to ensure the person received them as it was delivered to the doorman as she did not answer the phone.The flowers were exactly per the picture – if not better, wrapped so elegantly at the bottom. I was very happy with your excellent service. Thank you, and definitely recommend and will use again
Groceries came super quick and everything was good quality!
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Anna · 1 review · Verified ·
★★★★★
good experience
I would recommend this company to others they work with you at getting you what you want!
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Kristie Loscalzo · 3 reviews · Verified ·
★★★★★
First Order
Did not have 3 items I ordered despite being on the website. Slow delivery
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susan zappo · 1 review · Verified ·
★★★★★
SO PLEASED
First time tried. same-day delivery! on sunday! prompt. have two-hour turnaround. pleasant. website easy. no delivery fee. prices reasonable. good choices. etc. would definitely use again. have used fresh direct.
