Night Vision Guys

Great customer support

The team at Night Vision Guys were quick to respond to my questions about the AGM Secutor 35/384. The purchase of the device was quick and easy. Can’t say enough about how the NVG takes care of you.

NVG surprised me with an upgrade!

I purchased my first thermal with Night Vision Guys. I bought the lower end AGM asp-micro tm160, but NVG sent me a refurbished AGM taipan tm 15-256. I was pleasantly surprised with the upgrade and the item was like "new". When I had questions, they were very quick to respond. Because of my positive experience I had with NVG. I plan to purchase my thermal scope from them.

Excellent monocular

Product was as advertised. Excellent monocular! Very pleased with the service provided as well as the expedited shipping.

Rough Start but NVG's Customer Service Came Through

*Updated 11/19* While the initial experience was incredibly frustrating (especially trying to get in contact via phone), I have to give Night Vision Guys credit for stepping up with customer service. Felix arranged to get an adapter shipped to me via next day so I could get my thermal out on the range and setup. The team took feedback and updated the product page to provide a better description. [Original Review] Purchased a Rattler V2 "Clip On" from this company expecting to actually be able to use it as a clip on. Nowhere on the product page does it mention you have to purchase a separate $383 mount. The advertised "comes with FREE AGM 2120" was a complete lie as well. Did not actually come with a 2120 and according to their CS they won't honor it. You can't get ahold of anyone on the phone....All in all an incredibly frustrating experience.

Amazing NVGs and Service

I bought a pair of BNVS-21 2nd Gen White Phosphor w/NVT Auto-Gated Tubes - Lightweight Aluminum Housing. These NVGs are amazing. They have Gen 2 tubes but specs are comparable to Gen 3 tubes at Gen 2 prices. I was able to set up a consulting call before the purchase to answer my questions. The NVGs shipped out almost immediately. I will purchase any of my night vision needs from night vision guys in the future.

I bought the AGM Adder TS35-384 …

I bought the AGM Adder TS35-384 Thermal Imaging Rifle Scope 12um, 384x288 (50 Hz), 35 mm lens works great and you can clearly identify animals out to 350 yard. I had an ATN 4X8 160 Thor Lt it was limited to 150 yards this scope is 3 times clearer!!!

The ordering process went smoothly

The ordering process went smoothly, except I didn’t send a form in about export restrictions, this was my fault. They had to place my order on hold because of that form had not been signed. They emailed me and I promptly corrected that and they fulfilled my order. They promptly sent my order out. I received the device in excellent condition. I’m gonna be using the PVS -14 with my grandson for astronomy. I got a higher end device with a high-quality tube. It was even better than advertised . I will definitely be doing business with the night vision guys again.

Placed another order with NVG

Placed another order with NVG. Felix and his team were on the ball and made sure vendor could supply. They kept me informed and I will be a repeat customer.

PVS14

Night Vision Guys are an awesome reputable distributor for your night vision needs. Everything from product to customer service to fast shipping was bar none. I utilized their text message option for communication and they always responded promptly. Unfortunately I received the wrong tube by accident on my initial delivery but rest assure since their service is so good there’s zero loops to jump through they make the process so simple, I reached out they apologized and they had the next day air return label sent to me in a day and after they received that tube back in California! I had my new tube in hand in New Jersey a day later, phenomenal! 10 out of 10 thanks for the great experience I’ll be sure to recommend to my friends in the market.

Great communication, shipping, and price!

So I purchased an item off of the marketplace. I had a few questions about the image tube and the President of the company not only reached out but also sent me an image of the spot on the tube. The communication, shipping, and price were outstanding. When I received my order less than a week later I texted the afformention Pres and he responded within 15 mins. I high recommend this company.

Great all around experience

Great all around experience. Felix was a wonderful and professional!

I wish I could leave more stars!

I wish I could leave more stars!! I purchased a PVS-14 along with hardware to attach to a helmet or a picatinny rail. I was able to chat with their support via text message to select compatible equipment that met my criteria. Their customer service is some of the best I’ve ever experienced, and the equipment I received is excellent. I will most certainly be purchasing from Night Vision Guys again!! UPDATE: I have spent several hours using this PVS-14 in the field. I am extremely happy with the image quality and battery life. The helmet adapter and arm they recommended are well made. The pivot function is simple, intuitive, and secure. It fits a little loose in my helmet point (Hard Head Veterans bump helmet), but easily solved with a little closed cell foam behind the mount.

Impressed

Leaving a review about Night Vision Guys on behalf of their excellent customer service. As a relative novice to both the world of NV and thermal, I can confidently say that they will steer you right. In particular Felix, whom I've had much communication with. Felix has gone above and beyond with regard to keeping me updated on my purchases, answering my questions, working with me to facilitate difficult orders, and educating me regarding the nuances of certain devices in comparison with others. I can't say enough how thankful I am for his help. In addition to this, after receiving a few products from them I can say they offer great equipment with impeccable performance. The night vision device I received came standard with a data sheet and as advertised, with extra equipment I was not privy to receiving prior to my purchase. No blems or issues noted after running it a few hours. In general all I can say is that I'm exceedingly impressed with the service and devices Night Vision Guys offer.

Save yourself the time….

If you’re in the market for night vision, I'm gonna do you a huge favor and save you a ton of time. Just go straight to Night Vision Guys. They are simply the best. Best prices. Best Service, Best Selection. The nvg market is competitive and they really do set them selves apart from the rest. I just received my nvgs in the mail today. Right after they upgraded my shipping from standard shipping to next day air. For no reason other than to put a huge smile on my face. And let me tell you it worked. I saved a ton of $ going with these guys and I think you will too. Just check them out and you’ll see what I mean

Absolutely fantastic customer service

Absolutely fantastic customer service, answered all my questions quickly and respectfully and taught me a lot. And you can not beat the quality for the price, the military spec 3rd Gen NVG I bought from them would have been thousands more anywhere else and thus this was the only place I could afford them.

5 Star Service

I recently purchased a thermal scope from NVG and received the best service from them. My questions/concerns were answered very quickly (within minutes of sending an email). Felix was extremely helpful and patient with me while I figured out my issue. Thank you Felix and the NVG Team for helping me out. Definitely will be back.

Fantastic company to do business with

Great customer service

Great customer service! I had questions that were answered quickly, even some questions answered outside of business hours.

These guys are always quick to respond…

These guys are always quick to respond with questions and support. 100% recommend for anything in optics!

I placed an order on February 21st…

I placed an order on February 21st through AFFIRM and Nightvision guys sent it 2nd day after AFFIRM approved the purchase without me requesting that. When or if I purchase another Nightvision or Thermal scope it'll be from them.