Northern Powergrid (www.northernpowergrid.com) has a 1.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Utilities and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Clemo英国 · 6 reviews · Experienced 2026-03-28 ·
★★★★★
Regular power cuts.
Regular power cuts.
I have lived in this village for 25 years and we have had several power cuts every year. Lately even our M.P. has been involved trying to put pressure on the company to spend money on our local network. Since then we have had four or five more power cuts. This morning I have woken to alarms going off around the village, the usual sign that we have lost power. I have never written a review before but am going to start leaving a one ⭐ review every time it goes on a off.
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Elizabeth Audsley英国 · 4 reviews · Experienced 2025-11-06 ·
★★★★★
I received wonderful customer service…
I received wonderful customer service from Jamie Bennett at the OCU Group. Jamie explained the whole process and went out of his way to help me with the service cut out.
Thanks so much for your help.
Would give 0 if I could, all last week UNPLANNED power cuts then today two back to back the second still being off, I’m on night shift unable to charge my phone, been unable to have a hot drink or hot food after being on a 12 hour night shift last night, Do you even know how to do your job because clearly you need more training if there are this many power cuts continually your lacking in something, you need to change the name from northern POWER grid at this point
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Russ英国 · 5 reviews · Experienced 2026-01-24 ·
★★★★★
Recently completed works outside my…
Recently completed works outside my house and smashed my drop kerb which was laid approx 4 months previously..after numerous emails/complaints I still get the same answer..we've passed it on to complaints department..customer service is the worst..
Had a power outage yesterday and was pleased how easy and informative it was getting in touch with them. They kept me up-to-date with good clear text messages, so I knew what to expect and they restored power much earlier than their estimate, which was very welcome. Having good communication when a utility is down is most useful.
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Michelle英国 · 9 reviews · Experienced 2026-03-13 ·
★★★★★
Absolutely disgusting I've got screen…
Absolutely disgusting I've got screen shot of the convo with customer service.. no help at all ive a poorly girl too I've mental health and fits and nothing help
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Chris Martin英国 · 62 reviews · Experienced 2026-03-03 ·
★★★★★
Why does GB keep putting all our eggs in one basket,
Why are the public being forced to have Green energy and put our eggs in one basket as the electric keeps going off.
So glad I don’t have an electric vehicle as you can’t rely on electric to charge it up.
Northern power grid can’t even keep the lights on.
One of the richest countries in the world it’s 2026 why are there so many power cuts in LS29. Power went off at 22.00pm and did not return until 11.20am the next day. Kids having to go to school with out having their breakfast, food defrosting in the freezer, no one cares or pays compensation for your inconvenience, loss of expensive food. Forced to go to the local supermarket for breakfast. Where breakfast costs 10 times more than making your own breakfast at home and the extra time it takes.
We are all paying more than enough in standing charges for a poor service.
Not impressed with Northern power grid, profits before customers service.
Electricity is unaffordable and unreliable
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ebokLA “Eric by the Sea”英国 · 12 reviews · Experienced 2026-03-06 ·
★★★★★
Now a new Northern Power Special!..
Now a new Northern Power Special!..
Low voltage partial power cuts🤣
Yes you've lights but no kettle no microwave no washing machine etc.
So you phone electrician as partial power on...£100 call out fee X poor guy can't do anything cause he thinks it maybe Power grid issues. ...YO12 Postal code loads power cuts no these ....
Friday 6th lunchtime x website shows no ETA of restoration hours after initial appliances showed e6 error codes thought how can washing machine dryer etc all fail same time!! Like water companies they know they've the monopoly so just don't care...like these reviews not responded to but good too share how poor the infrastructure of Northern Power is poorly maintained and useless Debbie proudly photographed online website bragging how they care a relative of Rachel Reeves.....come on Northern Power 20 years we suffered your poor service since moving from Scotland where even in the Highlands rarely got a power cut unless exceptional weather!!!
I needed a copy of an old document today for a SEG transfer - spoke to Chloe via live chat who provided what I needed in a couple of minutes.
You get used to long delays and/or useless AI these days so I was pleasantly surprised to be on the receiving end of good customer service.
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Steven Dyne英国 · 9 reviews · Experienced 2026-02-28 ·
★★★★★
Another power cut
Another power cut! 3 hrs so far with at least another 3 to go....absolutely unbelievable! This happens in my estate few months
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Michael R英国 · 10 reviews · Experienced 2026-02-25 ·
★★★★★
The Fraggle Rock Power Company
I wouldn't let these half-wits near a battery, let alone the national grid. Their 'live power cut map' tells you everything is running normally. The lack of power in my village tells me it isn't. Maybe this is acceptable to the rest of the muppets on Fraggle Rock, but it isn't acceptable here in the real world.
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Ron Newton英国 · 15 reviews · Experienced 2026-02-24 ·
★★★★★
Northern Powergrid Failings
My village in South Yorkshire has had more power cuts in the last 12 months compared to the previous 40 years ! Twice this week too ! (21st & 24th Feb.)
They need to get their act together & do more regular maintenance to avoid this ridiculous volume !
The "Customer Service" team claim to offer 10/10 service !! What a joke !!
Proper clowns .I got a ev home charger ordered and npg as a dno have to approve it etc .They sent a form to fill and I did .I sent it back to them and they kept sending back saying I need to put installers name and address etc which I did .10 forms and emails later no further forward .Joke of a company .
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Mohammed Gulbahar英国 · 1 review · Experienced 2026-02-20 ·
★★★★★
Constantly power shortages just been…
Constantly power shortages just been off 7 hours on 19/02/26 and 20/02/26 same issue again off again for 5 hours.They need to fix the issue instead of causing disruption and causing a loss to the residents each time
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simon green英国 · 8 reviews · Experienced 2026-02-18 ·
★★★★★
Leaving pensioners with no heating or…
Leaving pensioners with no heating or water or electricity , deciding to cut electricity of at a remote home as new supply up road , called to explain that 2 86 year old pensioners would have no water. , toilet , heating all day and asked if they could do anything to be told bluntly no maybe put more clothes on, disgusting , could of supplied some sort of generator,
My issues were dealt with thoroughly, professionally and kindly by a very helpful lady called Amanda. Thank you for your time to listen today, it was greatly appreciated.
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Paul Lord英国 · 62 reviews · Experienced 2026-01-07 ·
★★★★★
Poor policy’s no ownership
Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there significant funds
Profit margin we had a outage to our property of 420 volts (potential of death) this was as a consequence of their shoddy workmanship & a 40 year underspend on assets only due to a electrician friend was a fatality stopped they was that efficient the loss adjuster called first our boiler blew toaster kettle dishwasher sage coffee machine ninja washer freezer microwave bulbs lamps security lights cctv all blew some replaced
However what they deemed luxury items were not replaced despite our pleas to them so they blow it up due to shoddy workmanship you suffer
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Steven Wood英国 · 3 reviews · Experienced 2026-02-13 ·
★★★★★
High standards.
Had some work done at my property today which involved taking up some block paving and indoor electrical work. Completed to a high standard and everything put back as was. Very impressed with very professional standards, clean and tidy. 10/10.
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Linda Smith英国 · 4 reviews · Experienced 2026-01-29 ·
★★★★★
If you want to talk about frequent…
If you want to talk about frequent power cuts this is the organisation. I must have had 15 in the last 12 months. Currently standing at 4 since Sunday and its only Thursday. I am sick to death of filling in the form. Customer services are lovely but they don’t solve the issue. When you have no heat, light and xant make a drink or warm up food and its pitch black its ridiculous. They said this week they will monitor for 90 days- but why should this be like this. We are not a third world country. Absolutely appali
NPG for some reason get bad press, and too often the good isn't posted on review sites - I've always found them very helpful. We had Solar installed last year, there was a mistake made and our solar application was closed down the day solar was installed (we also challenged some of the calculations). I logged it as a complaint
A very senior manager picked up the phone and rang me (didn't just play email ping pong) - had a detailed chat with me, he listened, made suggestions to rectify the situation and we came to an agreement. I also learnt a lot about how micro generation/renewables work and what the Grid have to to do manage it on a daily basis
Our power went out the other week quite late at night - only we were affected (we didn't even realise power was out at first - the solar app told us and the house flicked over to battery backup), rang and logged it - NPG came back within half hour or so and offered to send an engineer out and ETA was 2-3AM (as we had work next day and the battery we asked them to wait until the next morning - they asked for us to ring back when we were ready)
Rang back the next morning, engineer turned up within 2 hours, very quickly figured out the main fuse had blown, replaced it and that what was that.
The speed of the responses, offer to send an engineer out overnight and then the speed the engineer turned up the next morning (he rang to advise he was on the way too) coupled with the senior manager picking up the phone to understand what our concerns were to me is 5* service
