Seamless (www.seamless.com) has a 1.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Sam Stolt美国 · 2 reviews · Experienced 2025-01-31 ·
★★★★★
I would strongly NOT recommend you do…
I would strongly NOT recommend you do business with this company. if you are looking into this company for ach/echeck to check out - go with the other company. we signed up and their plugin never worked and cause thousands of dollars worth of issues for customers orders. their support is horrible and this went on for 3 months - where they were supposedly working on this where it wasnt active on our site and they still charged us even tho their team was supposed to be working on correcting the issue.
when i brought this up - they couldnt careless about their customers in a response. i should have looked at these reviews prior to even doing any business with them. hopefully if you are reading this you consider finding an alternative before doing any business with this horribly run company.
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Daniel Turcotte美国 · 1 review · Experienced 2025-01-09 ·
★★★★★
Seamless fails its core value proposition
Seamless's core value proposition is not pricing (it's more expensive). It's not variety (it's easy to find restaurants on google). It's not benefit to restaurants (it squeezes restaurants, and threatens to take them off the platform).
So, what is their core value proposition then? It's supposedly convenience, right? Well, with late deliveries (45+ minutes late) for my last several orders, and food arriving cold, and having to call the restaurant only to find that Seamless hasn't assigned a driver yet, I start to wonder what value it really provides to me? I think the answer is no value.
This is the worst delivery service. You're not allowed to submit a request for a refund if a restaurant sends the wrong order. They are the worst. Uber Eats would never
Ordered through seamless put in wrong address so I canceled and resubmitted since they couldn't just update address. Food was suppose to be handed to me and it wasn't but said it was delivered. Never got food and can't get refund. Said to many refund , this was my 1st time getting delivery through seamless.. no food and I'm out of money
I received a partial order. I am missing SIX items and seamless customer service did not help AT ALL. they denied a credit, did not contact the restaurant to see if a bag was left behind or the driver to see if the bag was still with them. No refund, no reasoning just "I’m unable to process a refund or concession due to an unusual number of refunds or concessions you've received on this or previous accounts. I understand this is not the resolution that you are seeking; however, it is the only resolution that we are able to provide for you at this time. If there are no other persisting issues that I can assist you with, I will need to disconnect the chat." I called and received the same message. I've never ordered through this company and never will again so their statement of me receiving "an unusual amount of concessions" makes absolutely no sense. I caution you not lose your money as well. The total loss is approximately $70.
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Brian McLean美国 · 3 reviews · Experienced 2025-01-03 ·
★★★★★
Overpriced
Was trying to order a pickup order and noticed that the prices for biscuits were $1 higher than in another online ordering app for the same restaurant.
Twice now orders were never received by the restaurant, but the app would give 'your food is being prepared' and 'your food is out for delivery' updates that were complete and total lies. When I called the restaurant irate that my order never arrived, they said the never actually received the order to begin with. This makes the restaurant look bad, when it's Seamless's fault.
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Lizz Rice美国 · 1 review · Experienced 2024-11-25 ·
★★★★★
Horrible customer service and…
Horrible customer service and management john h would not refund and order that they could tell was wrong was willing to give photos constantly gets orders wrong and will disconnect with you very unprofessional dont download dont order a waste of money dont say i didnt warn u
My driver delivered my pizza to the wrong address even though I tried to tell him the correct one . He didn't give a rat's ass about the mistake and told me that he called me to confirm, which was a lie.
He told me that he was to far away to redeliver my order.
He was some arrogant jerwho spoke little English who didn't give a monkeys balls. I am officially done with delivery services.
Ordered carry out for my sick oma. All she wanted was Pho, but couldn’t make it out of the house.
They ran out of two appetizers we had ordered and was told a refund would be on the way. After giving them a couple days to avoid being a pest, they said they couldn’t issue my $25 refund after 48 hours? The charge had not even gone through yet? Are you joking?
Seamless is a waste of time and a trash website. This was first and last time using lol
I will never use this service again. You have service fees, delivery fees and you hike the price of ordered items anywhere between 2 and 5 dollars. Screw you. On something that should've been around 28.00 dollars. I paid 40.00 dollars. Again screw you.
The delivery driver that never existed "OOOOH". Oh it's AI, that makes sense now. I had to go to the restaurant after waiting an hour past the promised time. The restaurant is an honorable restaurant, it's Seamless, that needs to fix itself.
We placed an order for delivery of a restaurant. After an hour we went to check on the order and found that Seamless cancelled the order because they claim the restaurant did not confirm in time. In the interim the driver went to the restaurant and they had two orders to pick up but he refused to take our order (3 dinners not cheap) claiming the order was cancelled. Infuriating that after an hour of waiting Seamless cancelled our order and refunded the money. The restaurant had to throw out the three dinners we ordered
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Kyngfish美国 · 1 review · Experienced 2024-09-04 ·
★★★★★
App is complete shid drivers steal your…
App is complete shid drivers steal your food, mark it as delivered.
had two orders stolen in the same day and the second one they can’t refund
Tried to order a pickup from a restaurant through Seamless. Tried 3 times with different credit cards - all ‘couldn’t be processed’. Then I got a notification that the restaurant couldn’t take any orders for 45 minutes. Ok. Fine. So I ordered from somewhere else. And didn’t use Seamless. A few minutes later got a notification that my cc had been charged at the first restaurant. So now had 2 orders I paid for. Terrible app.
Yesterday 08/01/2024 I ordered from the app and driver Manuel immediately messages me stating that he noticed there was no tip added and would appreciate a reconsideration as it is his only source of income.
Generally, I do not add a tip PRE delivery to confirm that the delivery actually makes it here (I can not tell you how many times it is marked delivered and is no where to be found) and that it is free of spills etc at the carelessness of the delivery person.
I ignored the text as I was busy at work. I get a follow-up text that he is on his way. Ok fine. Then my co-worker brings me the food and said the driver was nasty to her in regards to there not being a tip. Minutes later I receive a passive aggressive text from the driver saying "Thanks for the tip!!!!". I immediately chat with the Seamless app and let them know about this interaction. They say they will take note of it and that was it.
Today 8/2 I put in another order and lo and behold - Manuel picks up the order. I immediately (like within 2 minutes maybe less of ordering) contact Seamless via chat and ask them to cancel because I don't really feel safe - what a coincidence that Manuel picked up the order right?
Same text comes through about there not being a tip. I am fighting with both reps advising them that this is a safety issue - I don't have a good feeling about this based on the interaction from the day before that I already previously reported! Both Angel (rep) and Lara (supervisor) advised they could not be of any help and the order could not be cancelled. By that time, I get another text from Manuel that he is on his way. At that point feel pressured to add a tip pre-delivery to try and buffer the situation so he doesn't get upset again. The food is delivered, Manuel does not say anything, however the soda is spilled. So I got my money back by way of a technicality (spilled soda) vs. Seamless actually caring about the safety of their customers. Safe to say I won't be using Seamless again!
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-Suzanne美国 · 6 reviews · Experienced 2024-07-29 ·
★★★★★
I ordered a meal from a restaurant that…
I ordered a meal from a restaurant that is essentially next door. It said there would be utensils, napkins, etc.. I am in a hotel with no silverware. My order was for a $17.99 item. There was $1.08 in tax. There was a $3.00 service fee, a $1.99 deluvery fee. The amout was rounded up to the nearest dollar and called a donation. I did not tip as the utensils were missing, the place was next door, and I had nothing to eat with. Somehow, a tip for $4.81 was TAKEN without my authorization. My $17.99 item was $29.00. I called and I thought refunded the tip. They sent an email that looks like a PayPal refund but when I look at my account, nothing has been refunded! I payed way too much and only 2 service fees showed before I authorized the payment. Charges appear after authorization. This is stealing and it is ILEGAL!
