SMTP2GO (www.smtp2go.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
J
Jose · 1 review · Experienced 2026-04-06 ·
★★★★★
Reliable service and responsive support
We had a security-related issue recently and their support team handled it very well. They were quick to respond, provided clear guidance, and followed up until everything was under control.
The platform itself is stable and does exactly what we need for transactional emails. Overall, a reliable service with a support team that actually pays attention when something matters.
Would definitely recommend 👍
Reply from SMTP2GO2026-04-14
Hi Jose,
Thank you for your review! We’re pleased to hear that you’ve had a positive experience with both our platform and support team.
We appreciate your feedback and your recommendation - it means a lot to us.
SMTP2GO is reliable, easy to configure and their support is fast and they have an EU login. We use this successfully for our client so they can send marketing or service e-mails and have been doing so for years.
Reply from SMTP2GO2026-04-14
Hi Dennis,
Thank you for your feedback! We're glad to hear that you’ve found the service reliable and easy to use.
We appreciate your continued trust in us over the years.
J
Josh · 1 review · Experienced 2026-03-30 ·
★★★★★
I have been charged again while being…
I have been charged again while being unable to properly access my account, and this has now happened to me two years in a row.
My old email address linked to the account was deactivated, so I contacted support to get the login changed to my active email address. Instead of getting the issue resolved quickly, billing was still taken while access was still a problem. I had already raised this with support and explained that the old email was no longer active, but the situation was left unresolved.
The most frustrating part is not just the charge itself. It is that this was an account access and billing issue that should have been handled properly the first time. When a customer says they cannot access the old email on the account and billing is still being taken, that needs to be sorted fast.
Very poor experience. Repeated billing issue, poor resolution, and no confidence that it will not happen again.
Reply from SMTP2GO2026-04-06
Hi Josh - first of all, we do apologize for the issues and confusion. I note that at the time of this review the team had refunded two years of payments in an effort to resolve this amicably.
We will of course be updating policies and procedures in an effort to ensure this doesn't happen again.
D
David · 2 reviews · Verified · Experienced 2026-03-09 ·
★★★★★
Service works perfectly for us
Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems.
Support, when we’ve used them has been excellent responsive and always helpful
Great simple dashboard shows me deliverability and overall volume.
Perfect service for us sending around 20k - 30k emails a month through them.
Have been using them for a good 3 years now.
Reply from SMTP2GO2026-04-14
Hi David,
Thank you for your kind words and for being with us for the past 3 years!
We're delighted to hear that SMTP2GO has been a reliable solution for both your customer-facing and internal emails. It’s great to know that our support team and dashboard have been helpful for you as well.
We truly appreciate your trust in us and look forward to continuing to support your email delivery needs.
S
Stephen J Roland · 1 review · Experienced 2025-11-21 ·
★★★★★
SMTP2GO staff is amazing
SMTP2GO staff is amazing. Had a huge issue that was rapidly resolved by Emily.
She was kind, informative, patient, knowledgeable, and incredibly efficient. She knew what she was doing and guided me through the process and fixed what I could not.
Phenomenal !
Many Thanks,
Stephen Roland
Reply from SMTP2GO2025-12-04
Hi Stephen,
Thank you for such a glowing review.
If you need any assistance or have any questions, you know where to find us.
SMTP2GO has very responsive support staff - you can chat or email and get a response from a human almost instantly. Most urgent issues are resolved promptly.
Their customer portal site is quite nice and modern and user friendly.
They are very insistent on getting you to comply with their rules for list purity and so on.
Our use case is that we need to blast out large jobs all in a single batch to be delivered as closely together as possible, their system did not support this perfectly to begin with but they have given us workarounds to make it work better now.
Reply from SMTP2GO2025-11-20
Hi Milivoj,
Thank you for the detailed feedback!
We’re glad to hear our support team has been responsive and that you find the customer portal easy to use. We appreciate your understanding regarding our list quality requirements—they help us keep deliverability strong for everyone.
If you ever need more help, you know where to find us!
