Products have deteriorated
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the years..probably would not purchase from them going forward. Hopefully there are drastic improvements made and I can update this review but seems unlikely.
Dear Valued Customer, Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we strive to provide. Upon reviewing your case, we see that one of our team members requested a proof of purchase for your unit so that we could explore alternative solutions. We kindly ask that you reach out to us again with your invoice, and our team will be ready to assist you promptly. We truly value your feedback, as it helps us identify areas for improvement in both our products and customer service processes. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to better serve our customers.