Starwood Pet Travel (www.starwoodpet.com) has a 4.6 out of 5 rating on OK.one, based on 30 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
Without Starwood Pet Travel, I really believe our attempt to transport our dog Lucas from Los Angeles to London Heathrow would have been a disaster. There were so many ways to get something wrong, and our coordinator Cassidy guided us and the veterinary clinic performing the health certificate through the process with amazing calm, competence, and professionalism. On top of all that, Lucas was transported to LAX by Starwood Pet Travel, then at the end of his flight, an affiliate collected him from Heathrow and drove him a considerable distance to my relatives in Britain, who looked after him for a few days until we also arrived and were settled in our new home. He is enjoying his new life in Britain, seemingly unaffected by his adventure over the Atlantic. I can't recommend Cassidy and Starwood Pet Travel enough. They were worth every penny.
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Lynnette · 1 review · Experienced 2026-04-08 ·
★★★★★
I would definitely recommend Starwood…
I would definitely recommend Starwood Pet Travel! We have used them to get our dog to and from Europe to USA, and I would not do it any other way. The staff is really helpful and attentive to the pets and very responsive to all questions! They send pics and updates all along the journey! Best way for a pet to travel!
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Janice E Jensen · 5 reviews · Experienced 2025-12-11 ·
★★★★★
Every step we were very well guided!
Every step of the way we were met with kindness, expertise, and clarity - we were very anxious about the process of shipping our border terrier, Harry, from NC to Hawaii. We are so grateful for Ryan and all of the Starwood team for all they did to inform & assure us, no matter how big or small our questions or concerns were. They were also clear, thorough and assuring with our vet, who’d never experienced the process of shipping a pet to Hawaii. Harry was in good hands throughout!
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Fred Sainz · 1 review · Experienced 2026-03-02 ·
★★★★★
Highly recommend!
My husband and I are helicopter parents when it comes to our dog so we entered the experience with a ton of questions and a fair amount of questions. Starwood Pet Travel put them all to rest and delivered our boy safely. It was a great experience from beginning to end and I highly recommend their services.
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Jim Diez · 1 review · Experienced 2026-01-01 ·
★★★★★
Moving my two large dogs from USA to…
Moving my two large dogs from USA to Spain was something I was very concerned about. I did my research and spoke with several others who did the same. The name Starwood came up many times as highly recommended. They were not the cheapest however they did an excellent job walking us through the process and procedures. I enjoyed the videos they show you to make sure you understand from the dog’s point of view. During the process picking up and flying them and overnight stay and transporting them to our new home Starwood provided up to date videos and photos and tracking information. When you go through this process you worry what if something goes wrong ( ie canceled flights ) what would you do. Starwood gave me a good feeling knowing IF something went wrong Starwood knew how to address the issue to make sure my babies where well taken care of. I highly recommend them.
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Jade Scott · 1 review · Experienced 2025-06-13 ·
★★★★★
I am so impressed with this company…
I am so impressed with this company during the whole process of my fur babies travel the staff were always communicating with me to let me know my babies were safe and well looked after. Definitely recommend this company for any pet travel thank you so much Ryan, Jodi, Nadine, Toinette, Zaytoen and Mavric you guys did an amazing job my babies are happy and safe back with me again thanks to Starwood Pet Travel and Global Paws 😀
Reply from Starwood Pet Travel2025-06-17
Thank you so much for your kind words! We’re thrilled to hear that your fur babies are home safe and sound. It means the world to us that you felt informed and reassured throughout the process. We hope Trixie & Tyrus are settling in well!
I used Starwood to transport my dog and cat from California to the UK. I had a really good experience, despite some issues caused by my Vet relating to the pet Health Certificates. Which Starwood helped resolve quickly. Rosie was amazing and really made the experience much less stressful. She was clear with her communications and always available if needed. I am happy that my pets have joined me in the UK!
Reply from Starwood Pet Travel2024-09-04
Thanks so much for your review, Kirsty! We're so glad you had a positive experience and we hope Lucy & Bruno are settling in well! :)
Nicole did an amazing job, I'm really happy I chose this company!
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Sarah Boulton · 1 review · Experienced 2023-02-10 ·
★★★★★
It's been nothing short of a disaster
It's been nothing short of a disaster. I paid close to 8k for the premium service and have been left with one issue after another. Little communication on their part with me led to miscommunication regarding my dogs transport. I told them a specific hard date and they dropped the ball and did not schedule a plane to take my dogs until I reached out because I had no news on an itinerary. Luck I did because they did not schedule one and that led to my dogs leaving AFTER my hard date. This would have led to $50/day/dog boarding for an additional $300. I had to complain due to their mistake to get them to pay. Then I was told that my one dog would not be coming home and needed to be in quarantine for an extra 3 days on arrival. Then the AirTags and back pack full of dog toys were stolen by their associate. I say stolen because I had to confront them via text to ask where my stuff was as they didn't tell me before hand and only after I questioned where my stuff was it was stated that their associate Jodi has it! Not even done... When my other dog was delivered I was told Starwood would cover the $300 delivery for him and I would just pay the $50, no big deal, except that never happened and the delivery driver wasn't going to wait for his money so I paid another $325... Horrible and Unacceptable!!! Stolen Property and Robbed of more money- won't be using them ever again and I suggest anyone who does- go somewhere else!
Reply from Starwood Pet Travel2023-02-13
Hi Sarah,
We're very sorry you did not have a positive experience. As we have discussed with you, we are taking care of the following:
1. We have refunded the $325 charges
2. We have covered the cost of quarantine
3. We have replaced the AirTags and they have been mailed to you
4. We have covered some of the boarding expenses in Austin
5. We have emailed you a $100 chewy gift card for new dog toys
There seems to have been a misunderstanding regarding communication, the Hawaii health requirements, and items that are allowed to travel on a plane with animals. We have been in touch regularly via email, phone, and text for several months. Unfortunately, a failed rabies titer test had an impact on the travel date and subsequent short quarantine period. We are required to comply with all of the pet import regulations for cats and dogs entering the state of Hawaii.
Please feel free to reach out if you have any other questions or concerns.
S
Sarah England · 1 review · Verified ·
★★★★★
Do not trust them
I was promised things they then couldn't provide (after they had my deposit, of course).
I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for.
My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control.
I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered.
They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.
